Tesla

Makes electric cars, robotaxis and grid batteries

Technical Program Manager - Residential Energy Service Engineering

Program ManagementConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

A bachelor's or master's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Data Science, or a related technical field is required.
At least 3 years of experience in product engineering, service engineering, field quality, or technical program management is required.
Demonstrated experience in at least two of Product Design, Service Operations, Manufacturing, Testing and Validation, Root Cause Analysis, or Technical Program Management is required.
Ability to interpret telemetry data, operations data, and diagnostic outputs is required.
Ability to collaborate with operations teams and hardware, firmware, and software engineering teams is required.
Proficiency in SQL or Python for data engineering and fleet-data analysis is required.
Experience building or working with data pipelines, dashboards, or statistical tools is required.
Experience with Jira, Confluence, and cross-functional program tracking is required.
Ability to lead cross-functional initiatives and drive alignment is required.

Responsibilities

Lead serviceability reviews of new residential energy products with engineering and operations by analysing system logs, mechanical drawings, and electrical schematics, and providing actionable design feedback during concept and prototype phases.
Plan and execute installation pilots, field trials, and service validation exercises; synthesize feedback from early deployments to improve product robustness and commissioning processes.
Lead fleet-wide service campaigns, including field retrofits and warehouse rework campaigns; own population scoping, containment, execution planning with operations, recovery tracking, and program closure.
Develop service documentation, training content, commissioning instructions, and replacement workflows by translating product design and firmware behavior into field-ready deliverables with engineering and operations.
Analyse fleet, service, and operations data using SQL, dashboards, statistical tools, and structured reporting to identify trends, prioritize risks, and recommend design or firmware changes.
Own early-life issue tracking and root cause resolution by building and maintaining escalation, containment, and recovery systems; work with operations, production, quality, and firmware teams to incorporate field learnings into product updates.
Drive service readiness across engineering, global service, tooling, training, field operations, and platform teams; track and communicate progress, blockers, and decision points.
Support global service teams with troubleshooting workflows, diagnostic procedures, and rapid response on top fleet issues during early launches, in collaboration with engineering and operations.

Desired Qualifications

In-depth knowledge of electrical or mechanical engineering and power conversion is preferred.

Category	Energy Engineering
Location	Melbourne, VIC
Requisition ID	287441
Type	Full-time

Job Description

The Service Engineering team is responsible for the health and performance of every residential energy storage product deployed in the field. We ensure our new energy products are serviceable before they launch and remain healthy throughout their life. We are looking for a Technical Program Manager (TPM) to support serviceability reviews during product development, help plan and execute field trials, analyse early fleet data to identify trends, and coordinate service readiness deliverables across multiple teams in APAC.Collaborating effectively with Operations and other Engineering teams, you will use your engineering background to understand the product requirements, technical risks, and validation strategy to accelerate the development process. This is a newly created role where you own the serviceability of new products pre-launch and manage any service campaigns required across APAC. You will get close to the product, the data, and the field. This role can be based in Sydney, Melbourne, or Adelaide.

Job Responsibilities

Lead serviceability reviews of new residential energy products with engineering and operations, analysing system logs, mechanical drawings, and electrical schematics and providing actionable design feedback during concept and prototype phases.
Plan and execute installation pilots, field trials, and service validation exercises. Synthesize feedback from early deployments to drive improvements in product robustness and commissioning processes.
Lead fleet-wide service campaigns at scale, including field retrofits and warehouse rework campaigns. Own population scoping, containment, execution planning with operations, recovery tracking, and driving programs to closure.
Develop service documentation, training content, commissioning instructions, and replacement workflows by translating product design and firmware behavior into field-ready deliverables with engineering and operations.
Analyse fleet, service, and operations data using SQL, dashboards, statistical tools, and structured reporting to identify trends, prioritize risks, and recommend design or firmware changes.
Own early-life issue tracking and root cause resolution by building and maintaining systems for escalation, containment, and recovery. Interface with operations, production, quality, and firmware teams to ensure field learnings are incorporated into product updates.
Drive service readiness across engineering, global service, tooling, training, field operations, and platform teams. Track and communicate progress, blockers, and decision points.
Support global service teams with troubleshooting workflows, diagnostic procedures, and rapid response on top fleet issues during early launches, with engineering and operations.

Job Requirements

Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Data Science, or related technical field
3+ years’ experience in product engineering, service engineering, field quality, or technical program management.
Demonstrated experience in 2 or more of the following: Product Design, Service Operations, Manufacturing, Testing and Validation, Root Cause Analysis (RCA), or Technical Program Management.
Comfortable interpreting telemetry data, operations data, and diagnostic outputs.
Ability to collaborate effectively with operations teams and with hardware, firmware, and software engineering teams.
Proficient in SQL or Python for data engineering and analysis of fleet data. Experience building or working with data pipelines, dashboards, or statistical tools.
Strong communication and presentation skills. Experienced with Jira, Confluence, and cross-functional program tracking.
In-depth knowledge of electrical or mechanical engineering, power conversion is preferred
Proven ability to lead cross-functional initiatives and drive alignment in a fast-paced environment.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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