Senior Ownership & Loyalty Advisor

Job Description

<p><b>About </b><b>the</b><b> role:</b> </p><ul class="tds-list tds-list--unordered"><li>Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the Ownership &amp; Loyalty Advisor team is looking to expand to grow our customers’ renewals. Our current owners are the best advocates of the Tesla story and a key part of achieving our goal &amp; mission. Keeping them engaged, satisfied &amp; retained is therefore critical to us. </li></ul><ul class="tds-list tds-list--unordered"><li>As a Senior Ownership &amp; Loyalty Advisor, you will be a trusted voice and a driving force that keeps this community engaged, inspired, and coming back. Beyond managing a renewal pipeline, you will champion best practices, elevate team performance, and turn every owner interaction into a lasting connection that strengthens the Tesla brand. </li></ul>

Job Responsibilities

What will you do: 

• Own your sales pipeline: Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through the sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla. 

• Lead by example: Operate with a flexible mindset to support renewal, retention and delivery needs across the team, stepping in where the business needs you most. 

• Elevate team standards: Execute on and share best practices with and across your Ownership & Loyalty team, acting as a reference point for peers and newer advisors. 

• Plan & maximize: the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups. 

• Achieve targets: Actively contribute to the achievement of sales goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated. 

• Collaboration: with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more! 

• Drive administrative ownership: In line with Tesla's processes, timely execution on renewal administrative duties including contract completion, financing, and work in close collaboration with relevant stakeholders to get it done. 

• Support wider business requirements: Manage any additional duties needed to support evolving business priorities and team objectives. 

Job Requirements

What you will bring: 

• Passion for Tesla's mission and products, and a desire to share this with others. 

• Proven experience in sales, customer retention, or account management. 

• Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat). 

• The ability to explain complex topics to customers in simple terms. 

• Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships. 

• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines. 

• Strong attention to detail and organizational skills. 

• Ability to work independently and as part of a team. 

• Valid Driver License.