Minor International

Hotel operator, restaurants, and lifestyle brands

Guest Service Representative

Sales Development RepresentativeConfirmed live in the last 24 hours

Full-timeMueang Phuket District, ThailandNo salary listed

About the Job

Requirements

Meet targets for qualified tours, leads, and package sales.
Have the required level of spoken English and other targeted languages as required.
Demonstrate confidence and personality to repeatedly open conversations with potential customers from around the world.
Stay self-motivated and focused on meeting targets.
Work effectively in a five-star environment while meeting AVC operational standards in dealings with internal and external contacts.
Maintain personal motivation and effort to support smooth operations and profitable performance of promotional events.
Be willing to improve knowledge.

Responsibilities

Represent the company at designated marketplace work locations and approach and engage visitors or customers to assess potential owner eligibility and encourage qualified visitors to attend Preview Presentations by promoting Anantara Vacation Club and available incentives.
Achieve scheduled preview presentation targets effectively, professionally, and honestly.
Understand AVC’s Club Points Ownership programme, packages, and incentives promoted to the public in appreciation for attending a Club Preview Presentation.
Provide customer service and assistance related to the location to enhance the customer experience.
Know Preview Centre locations and help customers with maps and directions to their selected Preview Centre.
Complete necessary paperwork for tour bookings generated during the designated shift.
Call booked guests the night before their preview date to confirm attendance when required.
Keep sufficient collateral in good condition and working order, and keep the work location neat and tidy.
Attend scheduled team meetings.
Phone Marketing Administration with tour bookings generated during the designated shift.
Represent the company ethically, morally, and professionally, ensuring the company and associated brands are not compromised.
Support the company’s marketing strategies.
Set and review performance goals weekly, monthly, and year-to-date.
Interact respectfully with colleagues to maintain a one-team ethos.
Understand AVC’s culture and processes.
Maintain awareness of current events and AVC destinations to foster relationships with potential guests and owners.
Perform other assigned duties, which may include business travel.

Job Location:

MiVC Phuket Preview Centre



Minor Vacation Club is a vacation ownership programme offering Points Owners flexible access to a diverse portfolio of holiday destinations and experiences worldwide. Through a points-based model, members can enjoy stays at Club Resorts in key leisure destinations, as well as access to thousands of affiliated resorts and hotels globally through partnerships with leading hospitality brands and timeshare exchanges.

Beyond accommodation, Minor Vacation Club curates a wide range of lifestyle experiences — including dining, leisure, and family-friendly activities — designed to enrich every holiday. Operating under the Minor Vacations umbrella, the Club represents an evolved approach to vacation ownership, focused on greater choice, flexibility, and long-term value for its global community of Points Owners. If you are passionate about creating exceptional experiences and building lasting relationships, Minor Vacation Club is a team with real purpose and ambition.

As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers. You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.

Key Responsibilities

Be the face of the company in the marketplace at designated work locations.
Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
Understand AVC’s Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
Complete necessary paperwork for tour bookings generated during your designated shift.
Call your booked guests the night prior to their preview date to confirm their attendance if required.
Ensure sufficient collateral is in good condition and working order. • Ensure your work location is neat and tidy.
Attend scheduled team meetings.
Phone Marketing Administration with tour bookings generated during your designated shift.
Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
Support the company’s marketing strategies.
Set and review performance goals weekly, monthly, and YTD.
Respect and interact with your colleagues to maintain a ‘one team’ ethos.
Demonstrate a full understanding of AVC’s culture and processes.
Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
Perform other duties as assigned, which may include business travel.

Qualifications

Key Performance Indicators:

Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:

Achieving budget requirements in relation to qualified tours, leads and package sales.
Level of spoken English, and other targeted languages as required.
Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
Self motivation and focus on meeting targets.
Maintaining associate satisfaction with their role through motivation & morale building.
Ability to work well in a 5-star environment, ensuring that AVC operational standards are met in relation to Team Values and Goals in dealing with internal and external contacts of AVC.
Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
Demonstrating willingness to always improve knowledge

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About the Company

Minor International

Hotel operator, restaurants, and lifestyle brands

Minor International operates across hospitality, food and beverage, and lifestyle retail. Its three units—Minor Hotels, Minor Food, and Minor Lifestyle—own, manage, or distribute hotels, restaurants (e.g., Anantara, Avani, NH Hotels, The Pizza Company, Swensen’s, Dairy Queen), and lifestyle products, with a vertically integrated approach that includes franchising. The company differentiates itself through a global footprint of 540+ properties in 50+ countries, a mix of ownership and management, and recent European expansion via the NH Hotel Group consolidation. Its goal is to become one of Asia’s leading hospitality and lifestyle conglomerates by driving international growth and expanding its premium footprint across hotels, restaurants, and brands.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Bangkok, Thailand
Founded: 1978

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