Tesla

Makes electric cars, robotaxis and grid batteries

Commercial Virtual Service Technician - Semi, Afternoon Shift

Heavy Duty & Diesel Vehicle MaintenanceConfirmed live in the last 24 hours

Full-timeCity of Industry, CA, USANo salary listedIn-person

About the Job

Requirements

Knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair, including advanced automotive and/or heavy-duty repair and service techniques.
Willingness to learn new automotive and heavy-duty technologies.
Ability to manage multiple priorities, organize workload, and meet deadlines.
Strong remote communication skills, including the ability to guide a technician or customer through complex diagnostics.
Proven experience diagnosing power electronics and digital communication protocols, using tools such as a multimeter or oscilloscope.
Working knowledge of high-voltage electric vehicle systems and/or Class 8 electrical/electronic diagnosis, with a clear path to high-voltage competency.
Experience with original equipment manufacturer diagnostic software, such as Tesla Toolbox or equivalent tools including Cummins INSITE, Detroit DiagnosticLink, PACCAR DAVIE, or Bendix ACom.
Valid driver's license maintained in good standing.

Responsibilities

Serve as a subject matter expert on advanced diagnostics and repair planning across the Tesla Semi product line, including software/firmware, hardware faults, and CAN bus issues.
Prepare service appointments to ensure a fast, accurate customer experience, and recommend and advise on required repairs based on technical findings.
Proactively track and schedule service campaigns and preventive maintenance.
Coordinate with service technicians and customers to gather information for warranty claims and process claims with timely follow-up.
Identify repairs that can be carried out in remote service areas and correctly set appointments to maximize efficiency.
Work independently and as part of a team to maximize repair efficiency and first-time fix.
Provide feedback to Design and Engineering to continuously improve repair procedures and product quality.
Meet or exceed Commercial Virtual Technician key performance indicator metrics.
Document diagnostics, guidance, and repair plans clearly and consistently.
Assist with onboarding and training new technicians to upskill the team.
Identify repeat failures and fleet-level patterns, and escalate insights to Engineering and procedure owners.
Partner cross-functionally with service centers, mobile teams, advisors, and other stakeholders to support efficient resolution.
Perform additional duties as assigned by leadership in support of Semi service operations.

Desired Qualifications

Commercial trucking or Class 8 experience.

Category	Vehicle Service
Location	City of Industry, California
Requisition ID	282441
Type	Full-time

Job Description

<p>Tesla Commercial Virtual Technicians are part of one of the largest technical service organizations in the world, working together to accelerate the planet’s transition to sustainable energy. Joining Tesla means joining a team of highly skilled technicians and engineers supporting cutting-edge commercial EV technology, including the most advanced semi-truck in production today. <br> Commercial Virtual Technicians are a critical extension of every Semi service operation. We rely on their diagnostic expertise, process discipline, and technical judgment to guide repairs, support field and service center teams, and deliver exceptional experience for fleet customers virtually and at scale. <br> We invest in your professional growth through structured programs and on-the-job training designed to accelerate your career and unlock your potential. Our expectation is that you bring your full self to work each day, deliver high-quality technical guidance, provide exceptional support to customers and internal partners, and help advance Tesla’s mission. </p>

Job Responsibilities

Serve as a subject matter expert on advanced diagnostics and repair planning across the Tesla Semi product line, including but not limited to software/firmware, hardware faults, and CAN bus issues. Prepare service appointments to ensure a fast, accurate customer experience. Recommend and advise on required repairs based on technical findings
Proactively track and schedule service campaigns and preventive maintenance. Coordinate with service technicians and customers to gather information for warranty claims and process claims with timely follow-up
Identify repairs that can be carried out in remote service areas and correctly set appointments for maximized efficiency
Work independently and as part of a team to maximize repair efficiency and first-time fix. Provide feedback to Design and Engineering to continuously improve repair procedures and product quality. Meet or exceed Commercial Virtual Technician KPI metrics
Contribute with a collaborative, inclusive, and respectful attitude in a fast-changing environment. Document diagnostics, guidance, and repair plans clearly and consistently
Assist with onboarding and training of new technicians to upskill the team. Identify repeat failures and fleet-level patterns; escalate insights to Engineering and procedure owners
Partner cross-functionally with service centers, mobile teams, advisors, and other stakeholders to support efficient resolution. Perform additional duties as assigned by leadership in support of Semi service operations

Job Requirements

Knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair. Understanding of advanced automotive and/or heavy-duty repair and service techniques
Willingness to learn new and innovative automotive and heavy-duty technologies. Ability to manage multiple priorities, organize workload, and meet deadlines
Strong remote communication skills, including the ability to guide a technician or customer through complex diagnostics
Proven experience diagnosing power electronics and digital communication protocols (e.g., multimeter, oscilloscope)
Working knowledge of high-voltage EV systems and/or Class 8 electrical/electronic diagnosis, with a clear path to HV competency
Experience with OEM diagnostic software (Tesla Toolbox or equivalent: Cummins INSITE, Detroit DiagnosticLink, PACCAR DAVIE, Bendix ACom, etc.)
Commercial trucking or Class 8 experience a plus. Valid driver’s license, maintained in good standing

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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