Workforce Capacity Planning Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you an analytical planner who enjoys turning complex data into clear, actionable business recommendations?

As a Workforce Capacity Planning Analyst, you will partner with operational teams to develop forward-looking workforce plans and help leaders make evidence-based staffing decisions. You will use projected work volumes, staffing data and capacity models to identify future resource needs, analyze business constraints and recommend solutions. Success in this role requires a combination of analytical thinking, clear communication, strong stakeholder relationships and the ability to independently manage changing priorities.

What will you do?

• Develop and maintain long-range workforce capacity plans, analyzing demand, headcount, attrition, shrinkage, leaves, hiring timing and other factors that affect capacity.
• Translate forecasts and workforce inputs into evidence-based hiring, staffing and capacity recommendations for operational leaders.
• Collect, transform and analyze capacity, supply and demand data; identify variances and trends; and assess their impact on staffing plans and key performance indicators.
• Present analysis and recommendations to senior business leaders and build collaborative relationships with operational partners to support informed decision-making.
• Partner with operations, forecasters and schedulers to refine plans, balance staffing needs, incorporate changing business requirements and identify opportunities for continuous improvement.

What do you need to succeed?

• Experience in workforce or capacity planning, forecasting, logistics, supply chain, human resources planning, or another analytical planning function, with demonstrated ability to turn data and forecasts into forward-looking business recommendations.
• Demonstrated ability to communicate complex analysis clearly, present and support recommendations with senior stakeholders, and build effective working relationships.
• Ability to work independently, manage multiple priorities and respond effectively to changing or ad hoc business requests.
• Experience querying and analyzing data using SQL.
• Experience using Tableau to visualize data, identify insights and communicate findings to business stakeholders.

Assets

• Post-secondary education in Business Administration, Statistics, Operations Research, Computer Science, Mathematics, Econometrics, or equivalent experience.
• Experience using Visual Basic or other automation approaches to improve manual business processes.
• Advanced Microsoft Excel skills.
• Experience with workforce management software such as IEX, Genesys or Pega.
• Experience working with large or complex datasets, statistical modelling, optimization or queueing theory.

What’s in it for you?

• An environment of continuous learning, development and improvement.
• Access to short-term assignments or “Gigs” across the organization to help you develop new skills and connections.
• A collaborative and interactive team environment.
• Opportunities to connect, collaborate and learn with colleagues across Sun Life.
• Time off and well-being programs that support you in focusing on the moments that matter.
  

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Advanced Analytics

Posting End Date:

22/11/2026