Sales Supervisor

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.  

Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity, and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future 

The Role 

The Sales Supervisor plays a key role in ensuring sales goals are consistently met, and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team, and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed. 

The Sales Supervisor base pay ranges from $20-$22 hourly. 

What You’ll Do  

Display best-in-class customer service techniques, clientelling standards and sales interactions. Ensure that all staff on duty are doing the same 
Meet store and metric goals  
Ability to grow and manage clientele
Demonstrate product knowledge and support senior management with delivery of this information to staff
Encourage and recognize opportunities for team selling
Understand and exemplify the rag & bone brand philosophy and lifestyle
Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
Ensure the store is opened and closed each day according to company guidelines
Maintain knowledge and understanding of all policy and procedures
Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
Accurately process Point of Sale transactions
Consistently act within core values of rag & bone
Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
Assist in tracking, monitoring and communication of business results 
Model and teach store associates to support a positive client-centric environment
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere 
Rules we live by | Rules you live by  

The Customer Rules - Minimum 2+ prior work experience in a client centric, sales environment. Contemporary or luxury retail knowledge preferred, but not required
Be a Good Human - Be original, be authentic
Have No Fear - Innovate, solve problems 
Own Every Decision - Work together, get results
Quality Matters - Be disciplined, be competitive 
Make S**t Happen 
Availability Requirements 

The Sales Supervisor role is full-time and requires 32-40 hours per week.  

Benefits  

Clothing Allowance  
Generous Employee Discount 
Commission Eligible
Paid Time Off 
Medical, dental, vision and ancillary benefits 
Membership to Calm and access to other wellness benefits
401k
Paid Parental Leave 
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.