Fall 2026
AR-enabled visual remote support platform
No salary listed
San Francisco, CA, USA
In Person
Bachelor's
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SightCall provides a subscription-based platform for visual remote support that lets agents share live video with augmented reality overlays and computer vision to guide remote diagnostics. The platform supports customizable self-service workflows to simplify complex technical tasks and enable collaboration across distances. It differentiates itself by combining live video, AR overlays, computer vision, and AI to deliver guided diagnostics across various industries, reducing truck rolls and speeding resolution. Its goal is to improve first-time fix rates, cut resolution time and parts waste, and raise customer satisfaction for technical support teams.
Company Size
51-200
Company Stage
Series B
Total Funding
$54.4M
Headquarters
San Francisco, California
Founded
2008
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Xpert Knowledge captures audio, video, photos, and conversations from service calls to create interactive tutorials
"SightCall VISION is more than a technological advancement; it's a new way of working," said Thomas Cottereau, co-founder and CEO of SightCall. "A more VISUAL way of working."Cottereau added, "Today we live in an experience economy. Customer expectations have changed, and they demand fast, empathetic service with rapid problem resolution. While service teams are being asked to do more with less, SightCall VISION is bridging this service gap."Watch a short demo of SightCall VISIONSightCall optimizes service operations for global clients such as GE Healthcare, Allianz, Deutsche Telekom, Lavazza and Ford. It helps them improve key metrics such as first-time fix rate and first call resolution and boosts NPS and CSAT scores.SightCall VISION seamlessly integrates with existing software systems to enhance the efficiency and quality of customer and field service, creating visual experiences for enterprises in days rather than weeks or months."Technology is moving very fast. Our job is to make sure we leverage the most innovative tools and solutions," said SightCall COO, Ronan Souberbielle
"SightCall introduced a third dimension to customer interactions that we called Visual Assistance when we created this market.
SightCall, the leading augmented reality (AR)-powered visual assistance platform, today announced the closing of $42M in Series B funding led by InfraVia Capital Partners, along with co-investor...
SightCall, a global leader of augmented reality (AR)-powered visual assistance, today announced its SightCall for Genesys Cloud CX™ solution is now available on Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions.