SAP S/4HANA OTC Functional Lead

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise. 

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The SAP S/4HANA OTC Functional Lead is responsible for leading the design, implementation, and continuous improvement of global Order-to-Cash (OTC) processes within SAP S/4HANA Public Cloud. This role serves as the functional lead for Sales and Distribution (SD), partnering with business stakeholders and technical teams to deliver standardized, scalable solutions across global operations. The position ensures effective integration with CPQ platforms and other business applications while promoting SAP Best Practices, Clean Core principles, and long-term system sustainability.

This role reports directly to our Senior Director of IS Applications and is located at the OmniOn Power HQ in Plano, TX.

Key Responsibilities

Solution Architecture & OTC Process Leadership

• Lead the design and deployment of end-to-end Order-to-Cash processes within SAP S/4HANA Public Cloud.
• Define and implement global OTC process standards aligned with business objectives and SAP Best Practices.
• Architect and configure Sales and Distribution solutions, including sales orders, pricing, shipping, billing, returns, and customer master processes.
• Design scalable organizational structures including Sales Organizations, Distribution Channels, Divisions, and Shipping Points.
• Champion Clean Core principles and minimize customizations through standard SAP capabilities and configuration.

SAP Public Cloud & Best Practice Adoption

• Drive adoption of SAP S/4HANA Public Cloud Scope Items and industry best practices.
• Evaluate business requirements and recommend standard SAP functionality before considering enhancements.
• Lead fit-to-standard workshops and solution design sessions to align business requirements with SAP capabilities.
• Govern solution decisions to ensure long-term maintainability, upgrade readiness, and operational efficiency.

Integration & Cross-Functional Collaboration

• Lead integration design across SD, Finance, Procurement, Logistics, Warehouse Management, Manufacturing, Customer Service, and Supply Chain functions.
• Define and govern integrations between SAP S/4HANA and CPQ platforms, CRM solutions,  and third-party systems.
• Collaborate with enterprise architecture, middleware, and technical teams to design efficient integration solutions.
• Ensure seamless transaction flow across OTC business processes and integrated applications.

Pricing & Commercial Processes

• Design and configure pricing strategies using SAP condition techniques.
• Implement complex pricing scenarios including discounts,  freight, promotions, and customer-specific agreements.
• Support  warranty-related billing, and commercial process optimization.

SAP BTP & Extensibility

• Evaluate and recommend SAP Business Technology Platform (BTP) extensions to address business requirements while preserving Clean Core architecture.
• Collaborate with technical teams to design side-by-side extensions and workflow solutions.
• Ensure all enhancements align with SAP's extensibility framework and cloud-first principles.

Data Migration, Testing & Deployment

• Lead OTC data migration activities including data mapping, cleansing, validation, and cutover planning.
• Support data migration using SAP Migration Cockpit and approved migration methodologies.
• Drive System Integration Testing (SIT), User Acceptance Testing (UAT), defect resolution, and deployment readiness activities.
• Support release management and production deployment planning.

Stakeholder Management & Continuous Improvement

• Partner with business leadership to identify process improvement opportunities and automation initiatives.
• Facilitate design workshops, solution reviews, and executive stakeholder discussions.
• Provide functional leadership and subject matter expertise to cross-functional project teams, implementation partners, and business stakeholders, ensuring alignment on solution design, project deliverables, and business requirements.
• Drive continuous improvement initiatives focused on process simplification, user adoption, and operational excellence.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent relevant professional experience.
• Minimum of 8 years of experience in SAP Sales and Distribution (SD), including extensive knowledge of end-to-end Order-to-Cash processes.
• Experience participating in at least two full-lifecycle SAP S/4HANA implementations, including hands-on functional design and configuration responsibilities.
• Demonstrated experience with SAP S/4HANA Public Cloud architecture, functionality, and implementation methodologies.
• Deep expertise in Order-to-Cash processes and SAP SD configuration.
• Strong understanding of SAP S/4HANA Public Cloud architecture and best practices.
• Experience with SAP Activate methodology and Fit-to-Standard workshops.
• Proven experience integrating SAP with CPQ and third-party applications.
• Strong knowledge of SAP pricing, billing, shipping, customer master data, and business partner concepts.
• Experience leading global template and process standardization initiatives.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Qualifications

• Experience with SAP Business Technology Platform (BTP).
• Knowledge of Advanced Available-to-Promise (aATP), Output Management, and Backorder Processing.
• Experience with SAP Cloud ALM and Agile delivery methodologies.
• Understanding of Finance, Procurement, Logistics, Warehouse Management, and Customer Service integration.
• SAP certification in SAP S/4HANA Sales or related functional area preferred.

Success Measures

• Successful deployment of standardized global OTC processes.
• High adoption of SAP standard functionality and Scope Items.
• Compliance with Clean Core and S/4HANA Public Cloud best practices.
• Reduced customization and technical debt.
• Improved order processing efficiency, user experience, and business scalability.
• Delivery of stable, maintainable, and upgrade-ready SAP solutions.
• Delivery of OTC implementation milestones within established project timelines and quality expectations.
• Successful integration of OTC processes with Finance, Logistics, CPQ, and other applicable business systems.
• Reduction in manual processes, system defects, and unnecessary customizations.
• Improved user adoption and satisfaction following deployment.