Guest Relations Supervisor
Domes Resorts & Reserves
Guest Relations Supervisor
Domes Resorts & Reserves
Curated destinations with culture-driven hospitality
Domes Resorts & Reserves · Schisma Eloundas, Greece · Contract · Posted 2026-11-10
Workplace: on_site
Department: Guest Relations
A place to begin. A place to belong.
Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.
We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.
Join us as our Guest Relations Supervisor at Domes Aulus Elounda Resort, Curio Collection by Hilton. Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.
About the role
As Guest Relations Supervisor at Domes Aulus Elounda, you will lead the guest relations team and make sure every guest enjoys an exceptional experience. You will raise guest satisfaction through personalised service, address concerns and create a welcoming atmosphere, bringing strong leadership, excellent communication and a real passion for hospitality.
What you will do
Guest experience
Develop and put in place initiatives that increase guest satisfaction and loyalty.
Respond to guest enquiries, concerns and feedback promptly and effectively.
Monitor guest interactions and make sure the whole team delivers personalised service.
Team leadership
Train, supervise and mentor the guest relations team.
Carry out regular performance reviews and give constructive feedback.
Create a positive work environment built on teamwork and high service standards.
Communication and coordination
Work with other departments, such as housekeeping, maintenance and food and beverage, so guest requests are met promptly.
Share guest preferences and special requests with the relevant departments.
Prepare reports on guest satisfaction and team performance for management.
Upsell room upgrades and additional services to grow revenue.
Promote hotel facilities such as restaurants, bars and the spa.
Administration
Keep accurate records of guest interactions, preferences and feedback in the hotel system.
Help develop and put in place guest service policies and procedures.
What you will bring
Proven experience in guest relations or guest service, ideally in luxury hospitality.
Good spoken and written English.
Good knowledge of Opera or a similar property management system and other hotel software.
Knowledge of health and safety regulations.
Strong leadership skills to inspire and guide the team, with decisiveness and accountability.
Excellent communication and interpersonal skills with guests and colleagues.
The ability to work in a fast paced environment and stay professional under pressure.
A problem solving approach, an eye for detail and the ability to think quickly when challenges arise.
The ability to handle guest concerns with professionalism.
A degree or diploma in hospitality management, business administration or a related field is desirable.
A second foreign language is desirable.
What we offer
Competitive salary and benefits (shared before your first interview)
Continuous training and development opportunities
Career mobility across our brands and destinations
A friendly and supportive work environment
Pay Transparency
All candidates invited to interview will be informed of the starting salary range for the role before their first interview. The starting salary is set within this range on the basis of objective, gender-neutral criteria related to the requirements of the role. In line with Greek Law 5316/2026 on pay transparency, we will not ask about your current or previous salary at any stage of the selection process. All information provided to candidates will be made available in a format accessible to persons with disabilities, taking into account their specific needs.
Equal Opportunity and Equal Pay
Domes Resorts is an equal opportunity and equal pay employer. We believe in building a diverse team and nurturing an inclusive, people-first culture where everyone can grow and belong. We are committed to equal pay for equal work or work of equal value, and to non-discrimination on any ground, including gender, gender identity or characteristics, sexual orientation, age, disability or chronic illness, race, colour, national or ethnic origin, descent, religious or other beliefs, family or social status, or any other ground protected under applicable law.
All applications will be handled in strict confidentiality.
Your career, your journey. We are with you every step of the way.
Apply at Domes Resorts & Reserves
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Curated destinations with culture-driven hospitality
Domes Resorts & Reserves curates lifestyle hospitality experiences in Greece and select European destinations. The company handpicks destinations with cultural appeal and builds its offerings around curated concepts, signature experiences, and distinctive brands to create memorable stays. Its products are experiential hospitality experiences across regions like Crete, the Ionian Islands, Chalkidiki, the Cyclades, Athens, and Portugal, delivered through a network of properties and brand concepts designed to showcase local culture. The company differentiates itself from competitors by focusing on culture-sharing destinations and developing branded concepts and experiences rather than just hotels or rooms. The goal is to connect cultures and celebrate destinations by offering meaningful, artistically driven stays that reflect local culture and community.
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