Amelia

Enterprise AI platforms for digital agents

Senior Manager Platform Support

System AdministrationConfirmed live in the last 24 hours

Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Computer Science, Information Management, or a similar field is required.
At least 5–6 years of hands-on experience in Linux/Unix administration and troubleshooting is required.
At least 5–6 years of hands-on technical operations experience is required.
Experience managing teams of 50 or more Linux engineers is required.
Strong Linux/Unix administration and troubleshooting skills are required.
Knowledge of TCP/IP and basic networking is required.
Experience configuring Apache and Tomcat servers is required.
Ability to create and debug MySQL queries is required.
Understanding of DNS and how to configure and troubleshoot it is required.

Responsibilities

Manage and mentor several global teams of platform engineers across America, Asia, and Europe.
Interface professionally with partners, clients, and customers.
Install and configure Linux hosts, generally using Scientific Linux.
Automate common tasks using Perl, Bash, and similar tools.
Architect, deploy, and manage virtualization solutions using VMware, Xen, Amazon VC2, and other virtualization technologies.
Develop capacity and data center plans using storage and backup tools such as NetBackup, NetApp, and EMC.
Work on cloud solutions.
Diagnose and troubleshoot issues in the platform.
Troubleshoot performance issues within application, web, and database tiers.
Resolve escalations received through the ticketing system, email, or phone in a timely manner.

Job Description

Role Overview:

IPsoft is looking for an exceptional Linux manager to take a leadership role in overseeing a global team of PAAS engineers and administrators in our Corporate Office.

In a typical day you will:

Manage and mentor several global teams of PAAS engineers across America, Asia, and Europe.
Interface professionally with IPsoft’s partners, clients, and customers.
Install and configure Linux hosts (generally, but not limited to, Scientific Linux)
Automate common tasks using Perl, Bash, etc
Architects, deploys and manages virtualization solutions through VMware, Xen, Amazon VC2 and other virtualization technologies
Develops capacity/datacenter plans using storage/ backup tools such as NetBackup, NetApp and EMC
Works on Cloud solutions
Diagnoses and troubleshoot issues in the platform
Troubleshoot performance issues within the application, web and database tiers
Resolve escalations received through ticketing system, emails, and/or phone calls in a timely manner

Qualifications

Bachelor’s degree in Computer Science, Information Management, or similar field
Minimum of 5-6 years hands-on experience in Linux/Unix administration and troubleshooting skills
Minimum of 5-6 years hands-on technical operations experience
Experience managing teams of 50 or more Linux Engineers.
Very strong Linux/Unix administration & troubleshooting skills
TCP/IP and basic networking
Configuring Apache and Tomcat servers
Create and debug MySQL queries
Understanding of DNS and how to configure/ troubleshoot it
Comfortable working in a fast-paced, changing environment

Additional Information

Benefits

• Competitive Benefits Package

About the Company

Amelia

Enterprise AI platforms for digital agents

Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.

Company size: 201-500
Company stage: Acquired
Total funding: $175M
Headquarters: New York City, New York
Founded: 1998

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