O

Ouihelp

Technology-driven platform for in-home caregiving

Agency Manager - Personal Services

Business & StrategyPosted on Nov 12
Full-timeMaisons-Alfort, FranceIn-person

About the Job

Requirements

  • At least 3 years of experience in personal services, working with home-care assistants, beneficiaries, and local institutions such as CLIC and CCAS.
  • Ability to engage, unite, and motivate a team to achieve objectives.
  • Strong capacity for work and commitment.
  • Organizational and prioritization skills.
  • Ability to take a broader perspective.
  • Comfort using digital tools.

Responsibilities

  • Develop the agency's activity and supervise operations in the assigned geographic area while maintaining service quality.
  • Manage monthly, quarterly, and annual budgets for the assigned area.
  • Build and execute a field prospecting plan.
  • Lead and manage the network of referral partners, including referral development and care coordination.
  • Work on projects with partners and other company departments to increase the company's visibility.
  • Handle requests for home assistance in the territory.
  • Monitor intervention schedules for home-care assistants.
  • Supervise service delivery.
  • Ensure service quality and beneficiary satisfaction.
  • Follow up on payments.
  • Manage, supervise, and organize the work of sector managers and coordinators.
  • Support team members in developing their skills.
  • Manage the team, including recruitment, absence management, and employee retention.

About the Company

Ouihelp

Technology-driven platform for in-home caregiving

Ouihelp runs a technology-driven platform that connects families with carefully selected caregivers to help elderly and disabled people stay in their homes. Care coordinators visit clients to assess needs, assign the same caregiver for continuity, and provide visibility into the care process, while coordinating with health professionals and helping with equipment and funding applications. Caregivers are paid by users, typically as independent contractors, and the company has expanded to acquire traditional agencies and launched the Joya brand to reach more people. Revenue comes from hourly fees (€22–€26) with clients eligible for a 50% tax credit, and the goal is to raise in-home care quality in France while growing through acquisitions and upholding high care standards, including B Corp certification.

Company size
1,001-5,000
Company stage
Series B
Total funding
$36.8M
Headquarters
Paris, France
Founded
2016

Recently Posted Jobs

Explore more opportunities at Ouihelp

See more jobs