Operations Lead - Distribution

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Distribution Center Supervisor will play a critical role in leading daily picking, fulfillment, and operational execution across distribution center floor operations.

ROLE OVERVIEW

The Operations Lead, Distribution leads frontline distribution center operations, overseeing up to 25 employees across picking, transfers, and work order processing while maintaining the highest standards of productivity, accuracy, and safety. This role drives ongoing process improvements, partners cross-functionally with HR and senior operations leadership, and ensures staffing and training are continuously aligned to the peak demands of the business. The Distribution Center Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with HR Manager and Operations/Senior Management Team to manage personnel processes including vacation approvals, time card management, daily and weekly overtime, and policy implementation.
• Coordinate with Ops/Senior Management on the development and rollout of departmental policies, procedures, and process improvement initiatives to drive operational efficiency.

People Leadership:

• Train, motivate, coach, reward, and discipline a team of up to 25 distribution center associates; resolve personnel issues in partnership with HR and senior leadership.
• Lead the interviewing and hiring process to forecast and fulfill staffing needs during peak business demands, while supporting employee performance, quality, and career development.

Fan & Customer Impact (Obsessed with Fans)

• Maintain department standards for productivity, reliability, and accuracy to ensure fans receive their orders on time and in full.
• Oversee all picking, transfers, and work order processing with a high degree of floor visibility to minimize errors and fulfill fan demand with precision.
• Ensure a seamless fulfillment experience that supports Fanatics Commerce's omnichannel promise to fans across online, mobile, and in-venue channels.
• Prioritize and organize operational activities each shift to align throughput with customer order volume and service-level expectations.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Identify and develop ongoing process improvements to drive departmental efficiency, drawing on experience with Lean, Six Sigma, or comparable methodologies.
• Maintain a working knowledge of all operating systems and warehouse-based software pertaining to the work area, continuously seeking opportunities to leverage technology for better outcomes.
• Analyze large amounts of operational data to develop and execute informed courses of action that improve performance and remove bottlenecks.
• Present process improvement initiatives and operational updates effectively across a variety of settings including business meetings, shift formations, stand-ups, and town halls.

Ownership & Execution (Determined & Relentless Mindset)

• Review, prioritize, and organize all operational activities throughout the shift, ensuring clear direction and accountability across the team.
• Ensure full compliance with all safety programs, guidelines, and required training at all times, maintaining a safe environment for every associate on the floor.
• Perform required administrative tasks and prepare accurate operational reports and correspondence on a consistent basis.
• Hold the team accountable to measurable performance standards while proactively addressing barriers, resolving problems, and escalating issues as appropriate.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• 2–5 years of experience leading teams in a distribution, manufacturing, or fulfillment environment.
• Demonstrated ability to analyze large amounts of operational data and develop and execute a course of action.
• Proficiency in Microsoft Office applications; experience with warehouse-based software preferred.
• Proven experience using performance management to coach employees on productivity and support career development.
• Strong written and verbal communication skills, including the ability to present information clearly across business meetings, stand-ups, formations, and town halls.
• Ability to influence peers and leaders across the organization to drive the right outcomes.
• Experience supporting hourly populations in manufacturing, distribution, or call center environments; bilingual in English and Spanish preferred.

Education:

Bachelor's Degree required.

WORK LOCATION

On-site: Your work location will be onsite in Easton, PA.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.