CUSTOMER SERVICE - PATIENT ACCOUNTS

Opportunities available in Melbourne, Florida

Are you outgoing? Love helping people?

If so, we have a rewarding Career waiting for you!

At Medical Data Systems, your success is our success. With our training program, we teach individuals how to become a Successful, Professional Customer Service Representative who can intelligently discuss patient accounts with guarantors. Hourly pay ($15.00 per hour) plus Unlimited bonus potential! Bonuses are based on Your Ability and Determination.

This job offers a rewarding and challenging environment. We take calls from patients and help them resolve their hospital balances. We answer account questions, take payments and negotiate payment plans when necessary. The people we speak with are Recent Patients and are NOT Considered Delinquent with the Hospital. The work is very similar to working in the Business Office of a Hospital.

MDS is a proven, trusted and innovative leader in revenue cycle management. For more than 3 decades MDS has successfully partnered with multiple hospitals and respected health systems across the nation. We are vigorously committed to your success and the success of our clients.

***PLEASE NOTE THAT THIS IS NOT A REMOTE POSITION!***

What we offer you…

Hourly base pay, plus un-capped bonus potential! Your bonus is based on your performance!
Annual reviews
Paid Time Off/Vacation
401K match 50% up to 6%
Insurance – Health, Dental, Life, Vision, and short- term disability
Tuition Reimbursement
Professional Development Assistance – We help you grow!

What we expect from you…

High school diploma or equivalent.
Regular and reliable attendance – attendance & punctuality is an essential job function.
Self-Motivated / Goal Oriented / Detail Oriented – seeking DOERS, not triers.
Assertive – Comfortable being the decision maker.
Inquisitive – Confident with asking questions to become a problem solver.
Ability to overcome objections and remain focused on daily goals.
Excellent negotiating and persuading skills.
Adhere to all required FDCPA and HIPAA regulations and system procedures.
Solid working PC and Internet experience.

MDS is always interested in meeting individuals who can enhance and help grow our businesses. We invite you to explore our opportunities and learn more about the benefits of being a part of Medical Data Systems.

To sustain our growth, we need the best-of-the-best in every area of our business. Our policy is to promote from within and encourage our associates to be their best. If you are motivated and have the drive, you will have the opportunity to build a career with our organization.

APPLY TODAY!!!

Start Earning tomorrow!

Medical Data Systems

We are a proven, trusted and innovative leader in revenue cycle management.

Equal opportunity employer

About the company

Medical Data Systems specializes in healthcare-focused accounts receivable management and patient collections for 600+ facilities nationwide. It blends Extended Business Office and Early Out services with self-pay and insurance recovery, using system integrations with hospital accounting and AI plus robotic process automation to guide decision-making while staff handle complex recoveries. The company is licensed to collect in all 50 states and emphasizes a unique approach to insurance identification, pursues all accounts regardless of balance, and provides detailed reports and automated follow-up to reduce patient complaints. Its goal is to help healthcare providers maximize compliant collections and support patient retention through flexible payment options and plan follow-through.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Vero Beach, Florida

Founded

1985

Get referred to Medical Data Systems

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Simplify's Take

What believers are saying

Healthcare collections demand stays durable as hospitals chase cash from rising patient balances.
MDS published multiple 2026 posts on predictive denial analytics and patient payment trends.
Its 100% CFPB timely-response rate on recorded complaints supports operational discipline and responsiveness.

What critics are saying

CFPB data shows 147 complaints through August 4, 2026; 55% involve debt not owed.
BBB lists 318 complaints over three years and 58 closures in the last twelve months.
Persistent complaint volume risks payer and hospital defections, especially if CFPB scrutiny intensifies in 2026.

What makes Medical Data Systems unique

MDS has served healthcare receivables clients for over three decades, per June 2026 website.
Its 2026 blog emphasizes compliance-first, patient-friendly collections and AI-assisted revenue cycle automation.
Financial Services Review named MDS a Top Debt Collection Agency of 2025 in January 2025.

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Benefits

Performance Bonus