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Genetec

Unifies video surveillance, access, ALPR

Dedicated Customer Support

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in FranceNo salary listed

About the Job

Requirements

  • A degree in computer science, telecommunications, or electrical engineering, or equivalent experience.
  • Ability to analyze and solve problems and make decisions.
  • Ability to collaborate and encourage internal communication.
  • Ability to establish and maintain lasting customer relationships.
  • Flexibility and adaptability when resolving problems.
  • Professional proficiency in English and French; a third language is a major asset.
  • Prior experience in software support or remote deployment, and experience with Genetec solutions, are appreciated.
  • Good command of Windows operating systems and their key components.
  • Experience configuring and troubleshooting network equipment, including switches and routers.
  • Knowledge of networking principles, protocols, and storage solutions.
  • Familiarity with server virtualization and client/server architecture.

Responsibilities

  • Work with strategic customers to resolve technical issues and provide exceptional service.
  • Provide technical support and training to maximize system use.
  • Collaborate with the Research and Development department to stay current on technological advances.
  • Conduct regular system evaluations to identify improvements and optimize performance.
  • Travel across Europe to work on-site with customers and strengthen relationships.

Desired Qualifications

  • Expertise in video surveillance, including CCTV, IP cameras, recorders, and DVRs.
  • Genetec certifications or knowledge.
  • Knowledge of license plate recognition.
  • Access control skills, including readers, wiring, and UTL.
  • Proficiency in languages such as C#, Visual Basic, VBScript, or PowerShell, or similar languages.
  • Knowledge of Microsoft SQL Server.

About the Company

Genetec

Unifies video surveillance, access, ALPR

Genetec builds open-platform software and hardware that secures physical spaces, supports public safety, and streamlines operations. Its flagship Security Center combines video management, access control, and automatic license plate recognition (ALPR) into one integrated system, along with other security features. Unlike some competitors, Genetec emphasizes an open ecosystem and cross-domain integration, enabling a single platform to work with various devices and partners while helping customers scale without vendor lock-in. The company’s goal is to help organizations reduce complexity, gain better visibility, and adapt their security and operations as needs change.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Montreal, Canada
Founded
1997

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