AI Engineer - Network
About the job
- Strong background in software engineering, such as designing, building, and operating distributed systems in production.
- Solid experience with Python and/or Java, including writing clean, testable, and maintainable code.
- Hands-on experience applying artificial intelligence and machine learning techniques in production, including model deployment, monitoring, and lifecycle management.
- Experience with artificial intelligence and machine learning frameworks and integrating models into larger software systems.
- Understanding of end-to-end artificial intelligence systems, including data pipelines, model serving, monitoring, and feedback loops.
- Familiarity with cloud-native architectures, including containerization, continuous integration and continuous delivery, scalable services, and building reliable platforms.
- Interest in reinforcement learning and agentic artificial intelligence, including actively exploring emerging frameworks and research to advance autonomous solutions.
- Strong analytical skills and ability to explain complex ideas to technical and non-technical colleagues.
- Build, develop, and maintain agentic artificial intelligence systems that enable autonomous network optimization and decision-making, such as the disruption broadband agent.
- Create system designs, validate software quality, check runtime behavior, and take production ownership.
- Build and maintain scalable artificial intelligence and machine learning pipelines, focusing on reliability, performance, and maintainability.
- Define and implement monitoring, testing, and governance strategies to ensure the robustness and compliance of agentic artificial intelligence solutions in production.
- Collaborate with network domain experts, data engineers, and software teams to integrate agentic solutions into real-time network environments.
- Translate network objectives into data-driven, self-adapting models using reinforcement learning and emerging artificial intelligence tools.
- Stay up to date on innovations in agentic artificial intelligence, reinforcement learning, and telecom network automation.
About the company
KPN provides ICT products and services that make technology accessible and usable for individuals and organizations. Its offerings span ICT-infrastructuur, security en privacy, and services that support Het Nieuwe Leven & Werken (new ways of living and working), with a focus on reliability, transparency and sustainable entrepreneurship. The company helps customers by delivering the underlying technologies (networks, platforms, and services) and managing secure, efficient ICT solutions through consistent service delivery, support and partnerships. What sets KPN apart is its emphasis on making technology approachable and trustworthy, its commitment to privacy and security, and its aim to be a transparent, dependable service provider while driving efficiency in sectors like healthcare and sustainable business practices. The goal is to enable people and organizations to use technology smoothly and safely, while maintaining long-term, responsible growth and societal value.
Company Size
10,001+
Company Stage
IPO
Headquarters
Rotterdam, Netherlands
Founded
1989
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Simplify's Take
What believers are saying
- H1 2026 free cash flow reached €329 million, supporting dividends and buybacks.
- KPN added 83k new fiber homes and 41k activations in Q2 2026.
- Agentic AI now handles service tasks, targeting 10% to 20% of calls by 2027.
What critics are saying
- Chris Figee exits November 2026, and CFO turnover can disrupt capital allocation.
- Business service revenue fell 1.1% in Q2 2026, driven by low-margin Tailored Solutions.
- RCC found KPN’s countdown-clock ad misleading in 2026, signaling persistent marketing compliance risk.
What makes KPN unique
- KPN owns Dutch fiber, mobile, and trust infrastructure, letting it bundle AI into service.
- KPN launched Mobile AI with ElevenLabs, embedding voice summaries inside SME mobile subscriptions.
- KPN’s network quality stays elite; Umlaut ranked it Netherlands best mobile network again.
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Benefits
Hybrid Work Options
Professional Development Budget
Commuter Benefits
Employee Discounts
Company News
Somebody has to build the bar. AI is adding weight at both ends of the market. What sits in between has to carry it - and that is the work CASA26 was about. On stage at CASA26 in Amsterdam, its member KPN and ElevenLabs showed AI built into the mobile subscription a small business already pays for: a priced add-on, running inside KPN's own network. The intelligence came from an AI lab. The customer held an ordinary phone. Everything that made it a product - the network, the number, the bill, the trust - sat in between. That is the part of the AI market that gets the least attention. It is also the part its ecosystem is made of. The barbell view leaves out the bar. The common picture of AI is a barbell. Model labs and hyperscalers at one end, devices at the other, very large companies on both, and a pipe in the middle. Its Founding Partner Rob Kurver took that picture on in AI Is Not a Barbell, his response to Sequoia's essay The Cognitive Revolution. It is the long version of the argument, and worth the read. The short version: the picture held for twenty years because nothing forced value into the middle. Now five things do. Regulation. The need to contain agents that act. Trust. Power. And the sheer load of agents running on every device. Both ends are getting heavier by the month, and a bar that was good enough for the last cycle will bend under this one. A barbell without a bar is two weights on the floor. The bar is operators and cloud comms, together. The bar is not one company or one layer. It is the operators who own the networks and the trust, and the Intelligent Engagement platforms - the cloud communications players who have spent twenty years turning those assets into products enterprises buy. Neither carries the load alone. That was the idea CPaaSAA started from in 2019, and three days in Amsterdam made the case better than CPaaSAA could. It also gave CPaaSAA a plain way to say what CPaaSAA is for. CPaaSAA is the working platform where the bar gets built. The bar is built from three things. Trust is what the bar is made of. Network signals, identity and verification are where operators hold something AI cannot get anywhere else. As its head of research Andrew Collinson argued on the CASA26 stage, the industry has to make that first horizon a commercial success before it moves on to the next one. The day CPaaSAA spent with GSMA's Open Gateway team was about exactly that. Intelligence is the weight it carries. AI in voice is moving from demo to priced product, at KPN and well beyond. The technology is ready. Product and go-to-market are where the work is. Transformation is how it gets built. Nobody does this alone. It takes working groups, research and rooms where operators and their partners sit down as partners, not as buyer and supplier. Accelerating that is its job. Over the coming weeks CPaaSAA will publish the sessions, the videos and its own read of what CASA26 told CPaaSAA, on casa26.amsterdam and here. And CPaaSAA is already talking with GSMA about what CPaaSAA do together next year. The weights are getting heavier. CPaaSAA build the bar. My lifetime in IT and telecoms has been dedicated to innovation, building bridges and creating change. From the early days of cloud communications to working with operators on innovations and business development, and currently emphasizing APIs, CPaaS/CX and AI, my journey has been one of continuous evolution. As founding partner at CPaaS Acceleration Alliance and The Next Cloud I'm privileged to help global telcos and techcos thrive in a fast changing world - through events, community building, strategy and global business development. I thrive on challenges and change, strategizing in cloud communications, and bringing people together for mutual success. Travel and continuous learning are my passions. I believe the global communications industry is pivoting to prioritize customer experience and impactful solutions over mere technology and platforms, and CPaaSAA can tackle societal challenges by merging the strengths of corporates and innovators within new ecosystems. Post tags. Bronckhorststraat 5, 1071WL Amsterdam, The Netherlands CoC 93017073 VAT NL866249655B01 Bank NL26REVO1071724991 [email protected]
Large organizations open doors during Kinderpostzegels' Business Action. Last updated: 17-09-2026 16:32:49 Today the annual Kinderpostzegels Business Action took place. For many children, it is natural to go door to door during the Kinderpostzegels campaign. Unfortunately, for some children, their neighborhood is not safe enough for that. To also give them the chance to take part, today large companies and organizations opened their doors. More than 300 children visited, among others, various ministries, KPN, PostNL, Deloitte, and BNNVARA to sell Kinderpostzegels stamps to employees. The Business Action this year ties in directly with the theme of the Kinderpostzegels campaign: 'Growing up safe. That should be a given.' With this, Kinderpostzegels draws attention to children for whom safety and security at home are not a given. By taking part, children commit themselves selflessly to other children and at the same time gain a new experience themselves. During the Business Action, they also get a special behind-the-scenes look at large companies and organizations. Mark Versteegen, director of KPN Mooiste Contact Fonds: "At KPN Mooiste Contact Fonds, we have been working intensively with Kinderpostzegels for three years. This year too, we are happy to give children the space to take action at KPN for other children. Together we draw attention to something that should be a given: that every child can grow up safely." Sofie Vriends, director of Kinderpostzegels: "At Kinderpostzegels, we think it is important that every child gets the space to participate and make a difference for someone else. That is precisely why this day is so valuable. Children not only commit themselves to other children, but also step into a new world themselves. It is wonderful that so many organizations literally open their doors for this." With the proceeds from the Kinderpostzegels campaign, Kinderpostzegels supports initiatives for children growing up in an unsafe home situation. This year, the following companies took part in the Business Action: BNNVARA, Deloitte, Dienst Uitvoering Onderwijs, Municipality of Amsterdam, Immigration and Naturalisation Service, KPN, Ministry of Foreign Affairs and Kingdom Relations, Ministry of Education, Culture and Science, Postcode Lottery, PostNL, SER. Every child deserves to be seen and heard. Especially now that more and more children are dealing with poverty, exclusion, mental problems, and insecurity. For more than 100 years, Kinderpostzegels has worked for children in the most vulnerable situations. One conviction is central to this: real change comes about together with children. That is why we involve children in everything we do. We give them the space to think along, take action, and make their voices heard. In this way, we work on solutions that make a real difference, for now and for a better future. Together we are building a world in which every child feels safe and gets the chance to develop resiliently. From child to child. From neighborhood to world. www.kinderpostzegels.nl
KPN, the Dutch telecommunications company, has issued a €500 million perpetual subordinated hybrid bond. The bond has a non-call period of 5.25 years and carries a coupon of 4.625% per annum until the first reset date on 9 December 2031. The issuance attracted strong investor interest, with the orderbook exceeding €2.5 billion from a diversified institutional investor base. The proceeds will be used for general corporate purposes and refinancing existing debt. The hybrid bond will receive 50% equity and 50% debt treatment from S&P and Fitch, both of which are expected to rate it BB+. Under IFRS accounting standards, it will be classified as equity. The bond will be listed on Euronext Dublin's Global Exchange Market.
KPN launches 5G fixed wireless access in the Netherlands. July 26, 2026 Dutch operator KPN is deploying new 5G home internet services to deliver plug-and-play connectivity to addresses lacking fixed broadband Dutch telecommunications provider KPN has launched 5G-Internet Thuis, a new 5G Internet at Home service to provide fast wireless connectivity to consumers in areas lacking good wired connections. The consumer premises equipment (CPE) KPN is providing as part of this service uses KPN's 5G network, supports Wi-Fi 7, has an integrated SIM card and offers plug-and-play installation. The latter is done through the MijnKPN app, allowing customers to quickly configure and monitor their connections. KPN's 5G-Internet Thuis service offers unlimited data for regular use, with download speeds that can reach up to 1000Mbit/s depending on the location and network load. High-speed wireless connectivity. This high-speed alternative is particularly suited for household activities such as streaming, working from home and online entertainment. Robin Clements, Commercial Director Consumer Market at KPN, says: "Telco Magazine see that many customers need internet that is not only fast, but above all easy to install and works immediately. "With 5G-Internet Thuis, you are online within seconds. "Moreover, it is flexible: you can easily take it with you to, for example, a holiday address or temporary accommodation." Phased deployment approach. KPN is rolling out the service in phases and initially focusing on addresses where fixed-line internet is unavailable or underperforming. If fibre optic connectivity is available at a specific address, the operator will supply a fibre connection instead. For the time being, the 5G-Internet Thuis package is offered purely as a broadband solution without extra services like television or fixed telephony. However, subscribers can opt to order various streaming services alongside their home connection. "We are building out this solution step by step and are specifically looking at usage and customer needs before scaling up further," says Robin. Subscribers combining the new 5G service with a KPN mobile subscription can access the KPN Combivoordeel service, which includes monthly streaming incentives such as Netflix or Videoland. Secure browsing as standard. Security is integrated directly into the 5G-Internet Thuis package, offering Internet safety features for up to five devices as standard. The package's installation and support are performed via the MijnKPN app. Back in March 2026, network analytics company Umlaut named KPN the best mobile network in the Netherlands for the fifth time in a row. FWA seems to be one of the most commercially successful 5G applications. An Opensignal study, published back in June 2024, stated that 5G FWA had soaked up all broadband subscriber growth in the US market since mid-2022 while achieving more than 600-700 thousand net adds per quarter. Company Portals
KPN partners with McKinsey to reinvent customer service through agentic AI. 22 July 2026 Consultancy.eu KPN is transforming its customer service operations with digital agents that work seamlessly alongside human employees. The AI-powered approach enables the largest telecommunications provider in the Netherlands to operate more efficiently while delivering a faster experience for customers. The transformation from a 'traditional' contact center to an AI-powered one was delivered in partnership with McKinsey & Company and its AI arm, QuantumBlack. According to KPN, the new operating model, which sees a network of specialized agents take over AI-friendly tasks under the supervision of humans, has resulted in better quality and efficiency, with an 86% adoption success rate among the employee base. Reimagining customer interactions. KPN has long been an early adopter of emerging technologies, making it a natural step for the telecom and ICT provider to embrace the rise of agentic AI to improve how it handles the roughly five million customer calls it receives each year. Working alongside McKinsey & Company, the project team began by analyzing large volumes of chat logs and call transcripts to identify the most common reasons customers get in touch. These interactions were then clustered into recurring customer needs, creating a structured foundation for AI-driven service delivery. The analysis extended well beyond traditional text-based automation, incorporating dynamic voice-to-voice conversations to better capture the complexity and context of real customer interactions. The goal of this analysis was to find the best way to simplify processes. KPN made sure to keep humans in the loop at key moments, like when customers move to a new home. This resulted in a clear set of focus areas for the AI agents, including customer verification, order status inquiries, technician appointment management, and internet troubleshooting. "We wanted to make this next step toward the future. We see AI as a way to support more natural interaction with customers, while ensuring that human support remains available when it matters most," said Jörg Kramer, KPN's chief of customer and commercial operations. Elevating operations with agentic AI. To support AI-driven voice conversations at scale, the project team built a centralized platform that connects directly to core telecommunications systems. One of the main requirements for the team was keeping response times below two seconds per turn. Because typical human conversations have gaps of under one second, minimizing latency was critical to ensure the interactions did not feel artificial. The platform also supports a feature that allows customers to interrupt mid-sentence while the system maintains context. In tying these elements together, KPN chose an integrated platform over isolated tools, making the technology reusable for future use cases across the company. Operating at a large scale requires strict quality control. The project team introduced guardrails to ensure the digital agents stay within defined boundaries, alongside automated checks and human-led testing. Every morning, the team reviews transcripts from up to 100 real customer calls to find edge cases, updates the prompts in the afternoon, and releases the upgrades by the evening. Preparing the workforce for this shift was just as critical as developing the technology. As AI agents took over routine tasks like customer verification, a specialized task force updated operating procedures and training programs to help employees transition into more complex, empathy-driven problem-solving. Frontline employees participated heavily in testing, which was an important part of the high success rate. "KPN saw that agentic AI could fundamentally reshape and reimagine how customer service is delivered," said Ruben Schaubroeck, senior partner at McKinsey & Company. "It allows them to orchestrate entire journeys around outcomes while keeping human experts focused where they add the most value." Scaling across the enterprise. The transformation is already delivering tangible results by reducing handling times and resolving issues efficiently without needing technician visits. Customers have responded positively, with early data showing a customer satisfaction score of 83, which is comparable to human-handled calls. KPN has set an ambition for agentic AI to handle 10% to 20% of customer service calls by 2027. Through its collaboration with McKinsey & Company, KPN did not just deploy a one-time solution - the company built the in-house capabilities needed to design and scale new AI tools independently across the enterprise. "Many organizations are still exploring the potential of agentic AI, while KPN is already integrating it into how work gets done every day. That kind of alignment between strategy, technology, and execution is what allows these programs to scale and deliver real impact," said Dirk Hofland, associate partner at McKinsey & Company. By transitioning from basic chatbots to autonomous voice agents, KPN is effectively breaking through the widespread AI paradox where extensive technology experimentation has historically failed to yield a material financial impact. According to McKinsey, this milestone signals a fundamental shift in how organizations approach AI transformation. "Organizations must reset their AI transformation approaches from scattered initiatives to strategic programs; from use cases to business processes; from siloed AI teams to cross-functional transformation squads; and from experimentation to industrialized, scalable delivery." McKinsey adds that the move toward agentic organizations represents a new operating paradigm in which companies must fundamentally rethink their business models and workflows with an AI-first mindset, rather than relying on traditional, isolated automation initiatives.