AI Identity Intern

Job Description

Who we are:

Imagine your workday dominated less by emails and spreadsheets, with more time given back to you to do your actual job. At ServiceNow, we are making work life more lifelike and changing the way the biggest companies in the world are doing business.

Our technology helps structure and automate the flow of work to streamline the delivery of services across the modern enterprise so that individuals can have everything they need within their fingertips, just like they do in real life.

Why work @ ServiceNow?

Here’s what our former interns have to say about working at ServiceNow:

• I was really glad to have a lot of proper, important work directed my way rather than a bunch of busywork and leftover tasks
• A great positive work environment. Everyone is always willing to help out when I have a question.
• I have been able to contribute to my team in a way that doesn’t just feel like I’m doing busy work, but that I’ve been helping make a real impact on the company.
• I have always said the best aspect of ServiceNow is the people, and that has continued to be true in every department and every team with which I have had the privilege to work with.

Your Team:

ServiceNow has a large and highly skilled security team located at multiple sites globally and as part of a rapidly growing organization ServiceNow is looking to recruit students in their final year of education (college or university) to a Security Intern position within Field Security. This role is an opportunity to gain real-world experience and work across multiple Security teams, which are growing rapidly, while finishing up your degrees. This is also an opportunity to learn ServiceNow’s platform, one of the fastest growing SaaS services amongst large enterprises.

What you get to do in this role: 

• Represent SSO in Security Incidents, Tasks, Issues, questions & Calls related to Security & Privacy 
• Customer Outreach Communication on Security & escalation handling 
• Support Penetration Test initialization & follow-up / escalations 
• Coordination & support for security related PRBs 
• End of Life & Patching Program
• Support Facilitate the successful workflow/triage of security related incidents/tasks by interacting with the various security teams and other ServiceNow teams as needed. 
• Process Acceptable Use Policy Violations 
• Clone Library support 
• Training, support & enablement to Tech Support / SAM Teams 

Qualifications

To be successful in this role you have: 

• Currently enrolled in an accredited university, working on a Masters degree in, Computer Science, or related field and graduating December 2027, or later.  
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• General understanding of Cloud Service Providers. 
• Excellent presentation and communication skills (i.e. strong customer-facing skills) 
• Prior RFP and Contract review experience is a plus. 
• General understanding of ITIL and ITSM. Master's degree in Computer Science or a related field and graduating in December 2027
• General understanding of Cloud Operations is desired.
• Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent
• Hands-on Security Incident Handling and remediation experience is desired.
• General knowledge in internet security protocols and technologies.
• General knowledge of Threat analysis and enterprise cyber defense techniques
• Understanding of Security Operations.
• Ability to articulate complex issues to peers, executives and customers.
• Strong interpersonal skills.
• Self-motivated and driven; ability to perform and excel with little supervision.
• Excellent collaborator and teammate; ability to foster and feed off of coworkers. 

For positions in this location, we offer a base pay of $58.96/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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