Tesla

Makes electric cars, robotaxis and grid batteries

Business Systems Specialist

Enterprise Applications +1Posted on Nov 13

Full-timeMarkham, ON, CanadaNo salary listedIn-person

About the Job

Requirements

Experience in IT support, help desk, or business systems administration using a ticketing system such as Jira, ServiceNow, Zendesk, or an equivalent; equivalent experience supporting users in a software-heavy environment is acceptable.
Ability to troubleshoot by isolating problems, trying fixes, documenting outcomes, and determining when to escalate.
Ability to communicate patiently and clearly with non-technical users, provide customer service, and explain technical topics in plain language.
Ability to learn new systems quickly and operate business applications, including ERP or other line-of-business systems; manufacturing ERP such as M1 is a plus. Production coding is not required.
Proficiency with Microsoft Office, especially Excel, including formulas, tables, and basic data cleanup.
High attention to detail for data entry, ticket notes, testing, and documentation; experience writing test cases, running UAT, or documenting process changes.
Ability to manage incoming support work alongside longer-running projects, testing, and analysis.

Responsibilities

Provide first-line help desk support for software, access, hardware, and user issues by diagnosing and resolving issues or escalating them with clear notes.
Become a power user of business applications, including ERP and related tools, and handle data entry, configuration, and day-to-day system administration accurately.
Troubleshoot workflows, permissions, and process issues, and partner with vendors and internal IT when deeper technical support is required.
Gather requirements from non-technical users, set expectations, train them on tools and processes, and follow through until issues are closed.
Document procedures, FAQs, and how-to guides so knowledge is shared and support is repeatable.
Support projects, system testing including UAT, and data or process analysis as capacity allows.
Identify and implement simple automations to reduce manual work, such as Excel macros, Visual Basic, or light scripting.

Desired Qualifications

Visual Basic, Excel macros, Power Query, light scripting such as Python or PowerShell, basic SQL, or report-building skills are highly beneficial.

Category	Manufacturing
Location	Markham, Ontario
Requisition ID	289798
Type	Full-time

Job Description

<p>Tesla Toronto Automation is looking for a Business Systems Specialist who is a strong communicator, a patient problem-solver, and a quick learner of business software. </p><p>The core of the job is help desk and user support: answering tickets, troubleshooting issues, helping people get unstuck, and becoming a go-to resource for our business systems. When support volume is lighter, remaining time is filled with projects, testing, documentation, and analysis.</p>

Job Responsibilities

Provide first-line help desk support for software, access, hardware, and user issues — diagnose, resolve, or escalate with clear notes
Become a power user of our business applications, including ERP and related tools; handle data entry, configuration, and day-to-day system administration with a high bar for accuracy
Troubleshoot workflows, permissions, and process issues; partner with vendors and internal IT when deeper technical support is required
Communicate clearly with non-technical users: gather requirements, set expectations, train people on tools and processes, and follow through until the issue is closed
Document procedures, FAQs, and how-to guides so knowledge is shared and support is repeatable
Support projects, system testing (including UAT), and data or process analysis as capacity allows
Identify and implement simple automations that reduce manual work, such as Excel macros, Visual Basic, or light scripting

Job Requirements

Experience in IT support, help desk, or business systems administration, including a ticketing system (Jira, ServiceNow, Zendesk, or similar) — or equivalent experience supporting users in a software-heavy environment
Strong troubleshooting skills: can isolate a problem, try a fix, document what happened, and know when to escalate
Excellent soft skills — patience, customer service, written and verbal communication, and the ability to explain technical topics in plain language
Comfortable learning new systems quickly and operating them at a high level without needing to write production code; ERP or other line-of-business experience is expected (manufacturing ERP such as M1 is a plus)
Proficiency with Microsoft Office, especially Excel (formulas, tables, and basic data cleanup). Visual Basic, Excel macros, Power Query, light scripting (Python, PowerShell), or basic SQL and report-building is highly beneficial
High attention to detail for data entry, ticket notes, testing, and documentation, including experience writing test cases, running UAT, or documenting process changes
Ability to juggle incoming support work with longer-running projects, testing, and analysis without dropping either

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Tesla

See more jobs