Bankruptcy Account Associate

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description:

• The team member is responsible for ensuring accounts impacted by bankruptcy are handled in strict compliance with applicable laws and regulations. This role involves reviewing and processing bankruptcy notifications, and updates, received from approved vendors or mail, coding accounts as bankrupt in the appropriate system of record, and excluding them from collection activities to prevent violations of the automatic stay.
• The Associate researches and resolves match criteria exclusions, manages manual coding for exceptions, and monitors joint filings and community property cases. Additional duties include quality assurance reviews, maintaining accurate documentation, collaborating with attorneys and account holders, and supporting compliance through regular training and adherence to procedural controls.
• The position covers a range of consumer and small business products, including credit cards, lines of credit, and installment loans.  Strong attention to detail, excellent Microsoft suite skills, ability to complete complex tasks with minimal oversight and critical thinking skills.
• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
• Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
  
  Role Responsibilities:
  
• Notifications: Confirmed bankruptcy notices are received from G2 Risk Solutions or via mail.
• Systemic coding is completed within two business days; manual coding is used for exceptions and must be completed within seven business days.  Coding an account as bankrupt halts collection efforts, including statements, and deletes ACH payments for that account.

• Systemic coding applies to most cases; manual coding is required for exceptions, small business/corporate accounts, and receiverships.  BOT automation assists with post charge-off coding; manual review is used for exceptions.
• Joint filings and accounts in community property states/territories (e.g., Alaska, Arizona, California, Texas, etc.) are handled with special protections to prevent violations of automatic stay and discharge injunctions.
• Different bankruptcy chapters (7, 11, 12, 13) have specific handling requirements
  
• Updates:  Bankruptcy Updates are received daily from third-party vendors, mail, and interoffice sources.
• Electronic updates processed via ECS (Electronic Bankruptcy Notification Coding System).
• Manual exceptions require careful docket review and updates to CACS CDS screens
• Common bankruptcy events include Dismissal, Discharge, Chapter Conversion, Notice of Assets, Case Closing, Reopen/Reinstatement, Vacated Dismissal/Discharge, 341 Meeting, Bar Date, and Transfer.
• Each event triggers specific systemic or manual updates in CACS, ICS, or affecting account status and collectability.
• Manual Exception Handling
• Associates must verify the current bankruptcy case applies to the account before making changes.
• Special steps for deceased, cease and desist, and SCRA account.
  
  Competencies:
• Bankruptcy Regulatory Compliance
• Bankruptcy Account Review and Decision-Making
• Attention to Detail and Accuracy
• Critical Thinking and Problem-Solving
• Risk Identification and Mitigation
• Quality Assurance and Control Execution
• Accountability and Independent Execution
• Documentation and Recordkeeping
• Collaboration and Professional Communication
• Adaptability and Continuous Learning
  
  Skills:
• Bankruptcy notification review and processing
• Bankruptcy account coding and collection exclusion
• Automatic stay compliance
• Match criteria research and exception resolution
• Joint filing and community property case handling
• Quality assurance review and control validation
• Account documentation and audit-ready recordkeeping
• Microsoft 365 proficiency
• Attorney, vendor, and customer communication
• Complex task management and independent execution
  
  Qualifications:
  
  Basic Qualifications  - High school diploma or equivalent  - Typically four or more years of clerical and customer service experience Preferred Skills/Experience  - Thorough knowledge of products, services, terminology, procedures and systems related to assigned area  - Strong customer service skills  - Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service  - Ability to independently identify and resolve complex problems  - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications  - Effective verbal and written communication skills.
  
  Years of experience : 4+Relevant years
  Shift Timings : 6:30pm-3:30am IST

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.