Enterprise Account Executive

Quantum Metric reports accelerating ARR growth as experience context expands to AI workflows. Read Time: 2 Minute, 52 Second Company doubles year-over-year ARR growth rate as new capabilities extend experience context into engineering, customer support and AI agent monitoring Quantum Metric reported continued growth acceleration in Q3 2026, with its year-over-year annual recurring revenue (ARR) growth rate doubling compared with the end of fiscal 2025. The company said Q3 marked its fourth consecutive quarter of record ARR growth. ARR added from new customers during the quarter also tripled compared with Q3 2025, while Quantum Metric expects full-year ARR from new customers to more than double compared with FY 2025. The growth comes as the company expands its experience context platform beyond traditional digital analytics into engineering, customer support and enterprise AI workflows. Connecting customer behavior with business outcomes. Quantum Metric describes experience context as the combination of customer behavior, technical signals and feedback with business outcomes in real time. The approach is intended to give teams and AI systems a clearer understanding of what customers did, why an issue occurred and what business impact resulted. This context can then be used to prioritize actions and measure whether changes improve customer outcomes. Quantum Metric said its platform captures customer interactions without requiring manual tagging and collects significantly more data than traditional analytics approaches. The company is now applying that data foundation to additional enterprise functions and AI-driven workflows. Felix Agentic expands into enterprise operations. During Q3, Quantum Metric expanded Felix Agentic, its AI-driven capabilities for monitoring and analyzing digital experiences. Background agents can monitor critical digital journeys, identify anomalies in real time and investigate potential root causes. The system also connects detected issues to estimated revenue impact, helping teams prioritize problems based on their potential business consequences. The expansion moves experience context deeper into day-to-day operational workflows, particularly for teams responsible for digital products and engineering. Voice of Customer links feedback to behavior. Quantum Metric launched Voice of Customer (VoC) in September to connect survey responses and other customer feedback with session-level behavioral data. Rather than viewing customer sentiment independently from digital activity, the capability is designed to help teams understand the behavior behind a particular response. By connecting what customers say with what they actually did during a digital interaction, organizations can identify potential experience issues and better understand their causes. AI Agent Visibility tracks ai-driven traffic. Quantum Metric also introduced AI Agent Visibility in September as businesses increasingly receive traffic from AI agents. The capability includes an Agent Probability Score, which estimates whether a session was initiated by an AI agent. Businesses can use the information to identify where AI-driven interactions encounter errors, stall during transactions or abandon tasks. The platform also allows teams to distinguish AI agent task completion from traditional human conversion metrics. This provides a separate view of how AI-driven traffic performs and where improvements could have a measurable business impact. Bringing experience context to enterprise AI. Quantum Metric CEO and founder Mario Ciabarra said the company's focus is shifting from simply helping teams understand customer experiences to providing the same context to enterprise AI systems. The company argues that AI-generated actions are more useful when agents can understand whether a technical change or recommendation actually affected customers and business outcomes. With new capabilities spanning digital experience monitoring, customer feedback and AI agent activity, Quantum Metric is positioning experience context as a shared data layer for both human teams and enterprise AI workflows.

Quantum Metric launches Voice of Customer to close the gap between listening and action. New solution unifies feedback and behavioral data in a single system, helping enterprises understand, quantify, act on, and measure customer signals in real time. September 16, 2026 09:00 ET | Source: Quantum Metric MONUMENT, Colo., Sept. 16, 2026 (GLOBE NEWSWIRE) - Quantum Metric, the leader in agentic digital analytics for the enterprise, today introduced the general availability of Quantum Metric Voice of Customer (VoC), a solution that connects customer feedback directly to behavioral session data. Built on Quantum Metric's data foundation and powered by Felix AI, the VoC solution automatically surfaces sentiment, issues, and trends across feedback, ties them to the sessions behind them, and quantifies impact so teams know what to fix first. Teams can then intervene in the moment, whether through an automated response, workflow escalation, or direct fix, and confirm the outcome with behavioral data, not the next survey. "Customer feedback is a gift, and enterprises have more opportunities to listen to their customers than ever before," said Mario Ciabarra, CEO and Founder of Quantum Metric. "The gap is between listening and action. A customer tells you something's wrong, and that comment goes to a different team, in a different tool, on a different timeline. By the time someone connects it back to what happened and decides it's worth fixing, the moment has passed. We built Quantum Metric Voice of Customer as one platform, feedback and behavior together, to give the customer context that lets enterprises understand, size, and act on a customer issue while there's still time for it to matter." What problem does Quantum Metric Voice of Customer (VoC) solve? Despite continued investments in customer feedback channels like customer surveys, new benchmark research from Quantum Metric found that half of consumers haven't given a brand direct feedback in the last six months, citing their feedback doesn't matter. Added to this, the majority of digital leaders surveyed in the same research noted that less than 25% of all customer feedback actually leads to any action today. Quantum Metric VoC starts from a different place than typical surveys. It uses the context provided by its existing data set that captures roughly 2,700 times more data than traditional web analytics tools, to help teams intentionally launch surveys where they need greater clarity into the customer experience. The VoC solution is also built natively into the Quantum Metric platform, making it simple for any enterprise team to access and interpret customer feedback and then size the issue across its customer base to know if action is needed. "Before Quantum Metric, our feedback lived in a platform we didn't even own, so by the time we got an answer, the moment had already passed," said Maria Robledo, Optimization and Insights Lead at MasOrange. "The old pattern was that we saw an issue, but didn't know what was happening until weeks later. Now, when one customer tells us something is wrong, we immediately know why, how many people it affects and can quantify the impact. That speed and clarity changed how we operate and respond to customer frustration." How does Quantum Metric VoC help enterprises understand, quantify, and act on customer feedback? Quantum Metric VoC includes three connected capabilities that enable teams across the enterprise to: * Understand and contextualize feedback with behavioral insights. Surveys, chat, support tickets, and contact center interactions are all stitched to session behavior. Intelligent targeting means teams ask only when they need to, using existing behavioral triggers like rage clicks or payment page hesitation to prompt a question at the right moment. * Quantify and scale customer sentiment to account for the silent majority. One comment can be used to reveal thousands of similar sessions. Look-alike modeling extends sentiment analysis to the silent majority, and every issue is sized against real revenue and user impact. * Act in real time, with resolution inside existing workflows. Automated workflows trigger the moment a behavioral pattern is detected. It routes the issue, along with replay evidence and quantified impact, directly into the systems teams already use, such as Jira, Slack, or Salesforce. This closes the loop from detection to resolution to validation. "Customer feedback channels should always be a dialogue between the consumer and the brand," said Mark Treschl, General Manager of Voice of Customer at Quantum Metric and cofounder of OpinionLab. "That means the brand needs to be able to respond in the moment, with the right context. Our ability to make customer feedback immediately actionable changes where and how it can be used within a digital enterprise, expanding beyond support triage to product testing and experience optimization." How does Quantum Metric VoC fit into existing digital tech stacks? Quantum Metric VoC is designed to work alongside existing survey and feedback tools. It can add behavioral context to programs already in place, or serve as a full replacement for teams ready to consolidate onto one platform. Integrated directly with Felix Agentic, digital enterprises are able to surface feedback analysis in minutes, rather than hours. Beta partners across enterprise industries have already seen early success in contextualizing customer feedback and uncovering previously silent frustrations within their experience. Outside of traditional customer support needs, brands have also used Quantum Metric VoC to: * Test new product releases by pairing experimentation and micro surveys * Partner with brand teams to increase feedback on review sites commonly cited by AI * Help contact center teams detect struggle early enough to prevent a call before it happens Quantum Metric VoC capabilities are being developed in partnership with enterprise design partners and will continue to expand throughout 2026 as they become more deeply integrated with the Quantum Metric platform and Felix Agentic. Watch the launch event. Quantum Metric is sharing a full look at Voice of Customer, including a live product demo and a customer interview with MasOrange, during a virtual launch event today at 8am PT/11am ET. To register to watch live or catch the recording, visit: https://www.quantummetric.com/events/quantum-metric-voc-launch-2026 About Quantum Metric Quantum Metric is the leader in agentic analytics for the enterprise. The company provides the industry's most complete digital experience data, helping enterprises understand why customer behavior changes and act with the required speed and confidence for today's digital demands. Combining the industry's richest, most actionable data set with agentic AI, Quantum Metric delivers a simple, contextual understanding of customer behavior, technical signals, and impact as it relates to unique business goals and objectives. Global enterprises rely on Quantum Metric, with the company supporting billions of digital interactions each month and reflecting insights from roughly half of the world's internet users. For more information, visit www.quantummetric.com. Media Contact: [email protected]