Apple

Designs phones, computers and their operating systems

Apple Pay Ecommerce Merchant Specialist - Australia Market

Account ExecutiveConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or 3–5 years of sales or business development experience is required.
A solid understanding of retail, e-commerce, and/or payment industries is preferred.
Experience achieving results in a quota-carrying role, managing a pipeline, and forecasting sales is preferred.

Responsibilities

Source new merchant opportunities through email, outbound calls, or inbound lead follow-up.
Manage and support merchants through the full Apple Pay enablement cycle, from initial discovery and engagement through commitment, implementation, and launch.
Identify key players and manage the end-to-end enablement process with merchants and payment partners.
Support merchants with post-launch growth initiatives, including user experience audits, conversion optimization, and anomaly detection.
Establish, develop, and maintain positive business and customer relationships.
Partner with Apple Pay Technical Specialists to onboard merchants and implement Apple Pay integrations that provide a strong customer experience.
Build and deliver communication strategies to promote Apple Pay in one-to-one or one-to-many formats, including in person and through webinars.
Provide updates on account and pipeline progress and productivity key performance indicators to leadership and wider Apple teams.
Maintain merchant contacts and update pipeline status in the internal customer relationship management system.

Desired Qualifications

Communicate effectively through email, phone, or in-person channels and navigate and collaborate within large, complex organizations.
Work in a self-driven and motivated manner, with strong organizational skills, multitasking ability, and the ability to stay focused with minimal supervision.
Maintain results orientation and momentum throughout short, medium, and long sales cycles.
Solve problems effectively, manage ambiguity, and maintain attention to detail.

Summary

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it’s an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best-in-class integration on their digital Channels (Web and App). The Apple Pay team help merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple’s iOS platform and payment features.

Minimum Qualifications

Bachelor degree or 3-5 years of sales or business development experience

Preferred Qualifications

Solid understanding of Retail/e-commerce and/or Payment industries a plus Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision Results orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles. Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting Excellent problem solving skills with the ability to manage through ambiguities with attention to details

Description

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few).

Responsibilities

Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up Managing and supporting merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch Identifying key players, and managing the end to end enablement process with merchants, and payment partners Supporting merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections) Establishing, developing, and maintaining positive business and customer relationships Onboarding merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experience Building and delivering a communication strategy to evangelize Apple Pay in an one-to-one or one-to-many format whether in person or via Webinars Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teams Maintain merchants contacts and update pipeline status in the internal CRM system

About the Company

Apple

Designs phones, computers and their operating systems

Apple designs and sells consumer electronics, from iPhone smartphones and Mac computers to tablets and wearable devices. Its operating systems manage apps and built-in functions for communication and work, while iCloud stores files and synchronizes data across devices. Customers buy additional digital services through subscriptions such as Apple Music and Apple TV, and developers distribute software through the App Store. Apple earns money from hardware sales, subscriptions and digital transactions, selling directly to customers and through retailers and mobile carriers around the world. It was founded in 1976 and has its headquarters in Cupertino, California.

Company size: 10,001+
Company stage: IPO
Headquarters: Cupertino, CA
Founded: 1976

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