Restaurant General Manager
About the job
- A well-groomed appearance.
- Experience working in a fast-paced, busy environment with minimal supervision.
- Ability to work any shift, any day, and long hours when necessary.
- Hire, train, motivate, and provide ongoing communication to staff to deliver first-class service while promoting a culture of accountability.
- Manage facilities and equipment in the responsible areas to ensure they are in complete working order.
- Ensure high quality of food preparation and service.
- Create a positive work environment that properly represents the Butler brand.
- Ensure consistent, high-quality service standards through effective training and feedback mechanisms.
- Evaluate employee performance and build reward and recognition systems.
- Produce regular and special reports and maintain required records and files.
- Propose staff changes in assigned areas.
- Manage vacation requests and staff absences.
- Maintain close working relationships with other departments and their leaders to promote feedback, cross-training, and efficient operations.
- Seven to ten years of Food and Beverage experience is preferred.
- Five years in a leadership role is preferred.
About the company
Butler Hospitality built and operated cloud-kitchen delivery for hotels by taking over underused hotel kitchens and turning them into centralized production hubs that prepared and dispatched meals to a network of partner hotels. For hotels with existing restaurants it managed food and beverage operations; for limited-service hotels it offered a virtual room service option for full-service meals, with meals delivered by Butler staff and billed directly to rooms. The model aimed to achieve economies of scale by pooling demand across properties, delivering higher quality meals at lower costs, and integrating with hotel systems for seamless, fee-free direct-to-room billing. It grew to serve hundreds of hotels in cities like New York, Chicago, Miami, and San Francisco, including brands such as Marriott, Hilton, and Hyatt, before ceasing operations in May 2022 due to a mix of market pressures and internal challenges.
Company Size
201-500
Company Stage
Series B
Total Funding
$68.3M
Headquarters
New York City, New York
Founded
2015
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Simplify's Take
What believers are saying
- Premtim Gjonbalic launched Promise Hospitality in March 2026, validating the hotel-dining playbook.
- Hotel room-service outsourcing remains attractive for limited-service properties without kitchens.
- The Butler model reduced labor duplication across multiple nearby hotels.
What critics are saying
- Butler dissolved on May 13, 2022; no operating business remains.
- TechCrunch reported about 1,000 layoffs and liquidation of lease obligations.
- WARN-class-action claims unpaid wages and notice failures expose severance liabilities.
What makes Butler Hospitality unique
- Butler centralized hotel room service into shared kitchens across nearby properties.
- It integrated direct-to-room billing and uniformed delivery for Marriott, Hilton, and Hyatt.
- It sold outsourced food-and-beverage operations, not consumer ghost kitchens.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Flexible Work Hours
- Meal Benefits
- Commuter Benefits
- Professional Development Budget