Rolls-Royce

Designs, manufactures, and services propulsion systems

Field Service Representative

Aviation Operations & Aircraft MaintenanceConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

An associate degree with at least 8 years of experience in aviation, jet engine maintenance, or an aviation customer support role; or a bachelor's degree with at least 4 years of such experience; or a master's degree with at least 2 years of such experience; or 12 years of such experience in lieu of a degree.
A TOEIC score of 785 or above.
Ability to meet the visual acuity requirements of the Authorized Field Service Representative program to perform essential functions such as visually inspecting hardware for serviceability.
Ability to obtain a Japanese Ministry of Defense security clearance if required for daily duties.

Responsibilities

Establish and maintain close liaison with relevant sections of the customer organization and Rolls-Royce management.
Provide first-line troubleshooting assistance to onsite customers and assist with interpretation of technical and operational requirements.
Relocate assignments as determined by the business or customer to meet business objectives and contract deliverables.
Travel on short notice, domestically or internationally, to support campaigns, aircraft-on-ground support, and customer requests, including extended periods of one month or more.

Desired Qualifications

Ability to work with all levels of maintenance, engineering, and management.
Prior field service experience in aviation maintenance.
Computer competency using Microsoft Office, including Word, Excel, PowerPoint, Access, and Project.

Job Description

The office is based in Saga, Japan

As the AE 1107C Field Service Representative, your key accountabilities will include:

Establishing and maintaining close liaison with all relevant sections of customer organization, and Rolls-Royce management.
Providing first line troubleshooting assistance to onsite customers and assist with interpretation of all technical and operational requirements.
Comply with any requirement to relocate assignment as determined by the business and/or the customer to ensure company business objectives and contract deliverables are met.
Ability to travel on short notice domestically or internationally in support of campaigns, aircraft on ground (AOG) support, and customer requests for extended periods of one month or more in support of customer operations.
Ability to meet certain requirements for visual acuity, as outlined in the Authorized Field Service Representative program, for purposes of performing essential job functions, such as visual inspection of hardware for serviceability.
Ability to obtain a Japanese ministry of defense security clearance if required to perform daily duties.

Basic:

Associates degree with 8+ years of experience in aviation or jet engine maintenance or in an aviation customer support role.
Bachelor's degree with 4+ years of experience in aviation or jet engine maintenance or in an aviation customer support role.
Or Master's degree with 2+ years of experience in aviation or jet engine maintenance or in an aviation customer support role.
In lieu of degree, 12+ years of experience in aviation or jet engine maintenance or in an aviation customer support role.
TOEIC score 785 or above.

Preferred:

Ability to work with all levels of maintenance, engineering, and management.
Prior Field Service experience in aviation maintenance.
Excellent communication skills, oral and written.
Computer competency using Microsoft Office to include Word, Excel, PowerPoint, Access and Project.

Job Category

Field Services

Posting Date

05 Oct 2026; 00:10

About the Company

Rolls-Royce

Designs, manufactures, and services propulsion systems

Rolls-Royce Holdings plc designs, manufactures, and services complex power and propulsion systems for aerospace, marine, and industrial markets. Its offerings include aircraft engines, marine propulsion systems, and industrial gas turbines, paired with long-term maintenance, repair, and overhaul services under service agreements. The way its products work is by delivering integrated power and propulsion through high-performance engines and turbines, supported by ongoing maintenance to ensure reliability and efficiency. The company differentiates itself through deep engineering expertise across defense and civil sectors, an emphasis on integrated power systems, and a strong focus on long-term service contracts that provide recurring revenue and sustained performance. Its goal is to reduce environmental impact and improve operational efficiency for customers by advancing technology through research and development and delivering reliable, efficient power solutions.

Company size: 10,001+
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1904

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