Aera Technology

AI-based decision automation for enterprises

Developer Support Engineer

Customer SupportPosted on Nov 9

Full-timeBucharest, RomaniaNo salary listedHybrid

About the Job

Requirements

2 to 4 years of professional experience and a Bachelor's degree in a technical field or equivalent are required.
Experience with log analysis and performance troubleshooting is required.
Experience with SQL, REST APIs, single sign-on (SSO), Unix, and cloud technologies is required.
Good knowledge of SQL, database performance analysis, and optimization is required.
Knowledge or experience with application servers is required.
Onshore and offshore coordination and communication experience is required.

Responsibilities

Quickly learn the functional aspects of Aera’s product line.
Work on customer-reported issues by interacting with teams including quality assurance, application development, engineering, and product management.
Systematically gather information and perform root cause analysis.
Communicate issue and project-item status to customers and own the ticket lifecycle.
Meet the defined service-level agreements with each customer.
Develop knowledge base articles for internal teams and external partners.
Participate in shift rotation.

Desired Qualifications

Knowledge of Zendesk, Jira, Confluence, or similar tools is preferred.
Experience working at a startup software company is an advantage.
Expertise in business intelligence software, including extract, transform, and load (ETL) and data warehouse concepts, is preferred.
SAP techno-functional experience is an advantage when working with enterprise customers.
A background in Java programming is a plus.
Understanding of three-tier application architecture is a plus.
Working knowledge of cloud platforms such as AWS or Azure is a plus.

Responsibities:

Quickly learn the functional aspects of Aera’s product line
Work on customer reported issues by interacting with various teams including QA, App Development, Engineering and Product Management
Gather information systematically and efficiently perform root cause analysis
Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle
Responsible for respecting the defined SLA’s we have with each customer
Develop knowledge base articles for the use of internal team and external partners
Participate in shift rotation
Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!

About you:

2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent
Log analysis and performance troubleshooting
Experience with SQL, REST API, SSO, Unix, Cloud
Good knowledge of SQL, DB performance analysis and optimization.
Knowledge or Experience with Application servers
Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence or similar
Experience working in a start-up software company is a strong advantage
Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts
SAP techno-functional experience will give you a large advantage working with our large enterprise customers
On - and offshore coordination and communication
Enjoy digging into technical support issues to figure out the root cause so the issue will not recur

Nice to have

Background in Java programming is a plus
Understanding of 3 tier application architecture
Working knowledge of cloud platforms, AWS/Azure is a plus

Requirements at a Glance

Experience Level: Mid
Education: Bachelor's

Benefits

Stock Options: We believe every Aera team member should have a stake in our future success
Medical: Benefits provided through your choice of Aetna PPO, Aetna HDHP, or, for California-based team members, Kaiser
Dental: No monthly cost to employee through Delta Dental
Vision: No monthly cost to employee through VSP
401(k) and Additional Benefits Plans: Employees can contribute to: 401(k) plan (Traditional/Roth); Health Savings Account (HSA); Flexible Savings Account (FSA); Supplemental Life Insurance Plan; Short-term Disability; Commuter Benefit Program
Learning and Development: You’ll have access to professional development content through Udemy, our online learning platform. Udemy offers thousands of courses to help you learn new skills - whether for your professional development or your personal interests
Employee Referral Program: Earn cash when your referrals get hired!
Events and Extras: We work hard and get things done, but we also value the importance of having fun: office outings; birthday celebrations; holiday parties; weekly in-office lunches, and more
Paid Time Off: To give our best and live a well-balanced life, we need to take time off for rest, relaxation and rejuvenation. Here at Aera, we offer flexible paid time off. In addition, we have 10 paid holidays each year
Snacks: When you’re working from the office, you’ll have access to our fully stocked kitchen with a selection of snacks and beverages

About the Company

Aera Technology

AI-based decision automation for enterprises

Aera Technology provides AI-powered decision automation for large enterprises, especially with complex supply chains. Its system continuously analyzes and indexes data from enterprise systems to give real-time visibility, predict risks and opportunities, and recommend the best actions. It can autonomously execute decisions and learns from each outcome to improve future recommendations. This differentiates it by focusing on end-to-end decision automation that combines real-time insights with autonomous action rather than just analytics. The company targets large corporations and operates on a subscription or licensing business model, aiming to help customers reduce operating costs, increase efficiency, and boost revenue.

Company size: 201-500
Company stage: Series C
Total funding: $173.7M
Headquarters: Mountain View, CA
Founded: 2017

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