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Coupang

Sells goods online with its own overnight delivery

Director – Key Account Management

Account ManagementConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree or higher.
  • At least 12 years of experience in enterprise sales, key account management, business development, strategy, or a related field.
  • Experience building strategic partnerships with large B2B or enterprise customers and managing long-term business relationships.
  • Experience structuring complex business problems and deriving growth opportunities and actionable initiatives from data and market information.
  • Executive communication skills to discuss and influence strategic agendas with enterprise customers' C-level or senior executives.
  • Experience leading sales or account management organizations and coaching managers and senior account managers.
  • Experience aligning diverse stakeholders to execute complex business initiatives end to end.
  • Experience delivering business results in a KPI-driven, performance-oriented organization.

Responsibilities

  • Build strategic partnerships with major domestic enterprise F&B brands and strengthen long-term relationships with key stakeholders, including C-level executives.
  • Analyze brand business performance and market and competitive conditions to identify growth opportunities and propose and execute key strategic initiatives.
  • Align medium- and long-term business agendas with brands through account planning and joint business planning, and translate partnerships into concrete execution plans.
  • Plan and execute tailored growth solutions for each brand using growth levers such as CRM, promotions, advertising, and new menu offerings.
  • Manage the goals and performance of two KAM units and coach team leads and account managers in account management and consultative selling.
  • Align cross-functional teams across product, marketing, advertising, operations, and data, and lead key growth initiatives through end-to-end execution.

Desired Qualifications

  • Experience in strategy consulting or in-house strategy, or equivalent structured problem-solving and consultative selling experience.
  • Experience in F&B, restaurant franchises, consumer brands, or retail.
  • Experience in food delivery, marketplaces, O2O, or platform businesses.
  • Partnership experience or a network with major domestic restaurant brands and franchise headquarters.
  • Experience leading enterprise sales, strategic partnerships, or key account management organizations.
  • Experience with joint business planning or strategic account planning.
  • Experience growing customers' businesses using growth levers such as CRM, promotions, advertising, and product collaboration.
  • Experience with data-driven decision-making and improving business performance.

About the Company

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Coupang

Sells goods online with its own overnight delivery

Coupang runs one of South Korea's largest online stores, selling groceries, electronics, household goods and fashion to consumers and small businesses. Rather than relying on outside carriers, it delivers most orders through its own warehouses and drivers, and its Rocket Delivery service brings millions of items to doorsteps overnight or the same day. Shoppers order through the Coupang app or website, and the company earns money from its own retail sales, commissions and fulfillment fees from outside sellers, and a paid membership. Coupang was founded in Seoul in 2010 and is headquartered in Seattle, with most of its operations and staff in South Korea.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
2010

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