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Edra

Enterprise AI automating ITSM with playbooks

Founding Recruiter

Technical RecruitingConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • At least 4 years of professional experience, including some experience sourcing and recruiting talent for top-tier technology organizations.
  • Experience recruiting for complex engineering roles and sufficient technical fluency to communicate with engineers.
  • Ability to interview and screen candidates thoughtfully.
  • Experience building or rebuilding recruiting systems, processes, and teams from the ground up.
  • Ability to run recruiting operations and build tooling to support and scale the recruiting function.

Responsibilities

  • Source candidates and build a strong top-of-funnel pipeline in the New York and London markets.
  • Partner with the founders and hiring managers to recruit engineers and other technical talent across disciplines.
  • Design and implement recruiting operations from scratch, including applicant tracking system setup, sourcing and customer relationship management systems, interview loops, and candidate experience.
  • Manage recruiting operations so candidates can move efficiently from first introduction to accepted offer.
  • Scale recruiting to support ongoing hiring needs, prioritizing the use of artificial intelligence tools to increase impact before expanding the team.
  • Present the company’s mission and opportunity to candidates.
  • Define the company’s early talent philosophy and establish a consistent, fair, high-bar interview process that supports hiring speed and employer brand.

Desired Qualifications

  • Experience recruiting across both the United States and the United Kingdom.
  • A computer science background.

About the Company

Edra

Enterprise AI automating ITSM with playbooks

Edra builds Living Playbooks, an enterprise AI platform that turns a company’s own support tickets, emails, logs, and chat into structured, human-editable rules that automate IT service management (ITSM), technical support, and related operations. The platform quickly connects to enterprise tools like ServiceNow, Jira, Zendesk, and Salesforce, and continuously learns from employee behavior to improve automation. Unlike many AI assistants, Edra provides white-box, auditable instructions that are easily edited by humans, helping teams reduce handoffs and keep control over automation. The company is led by former Palantir Forward Deployed AI Engineering leaders and is already in production with customers such as HubSpot, ASOS, and Cushman & Wakefield. The goal is to expand Living Playbooks across more operational functions and industries, scaling deployment as it grows its customer base, supported by funding rounds including a $6.5 million seed and a $30 million Series A in 2026.

Company size
11-50
Company stage
Series A
Total funding
$30M
Headquarters
New York City, New York
Founded
2024

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