Key Holder
About the job
- Previous retail experience is required; Key Holder or established Sales Associate experience is preferred.
- Be able to create strong customer experiences and connect with customers.
- Communicate effectively to coach teammates and connect with customers.
- Be organized and reliable, and able to manage multiple priorities.
- Make decisions on the sales floor when leadership is absent.
- Be available for opening and closing shifts, evenings, weekends, holidays, and special events, including at least one full weekend day.
- Work 25–40 hours per week for full-time status; part-time status is 24 hours or less.
- Applicants must already live locally.
- Open and close the store, ensuring operations run properly and on time.
- Lead the sales floor, set the pace, and delegate tasks as needed.
- Serve customers and use product knowledge to support their shopping experience.
- Coach and support Sales Associates, providing feedback and encouragement during shifts.
- Maintain store cleanliness, organization, and visual merchandising standards.
- Receive shipments, restock inventory, and prepare the sales floor.
- Process transactions accurately using point-of-sale and mobile systems.
- Monitor key performance indicators and encourage the team to meet goals.
- Support customers with concerns and resolve issues positively.
- Keep up with product launches, brand initiatives, and store events, and help execute them with the team.
- Key Holder or established Sales Associate experience is preferred.
- Visual merchandising or inventory experience is an asset.
About the company
Herschel Supply Co. designs and sells durable bags, hardshell luggage, and accessories for everyday use and travel. Its products are built with quality materials and practical design and sold direct-to-consumer through its website and authorized retailers to control brand, pricing, and customer experience. Each item comes with a Limited Lifetime Warranty that covers material and manufacturing defects for the original purchaser's lifetime, along with a flexible return policy that offers free return shipping for exchanges or store credit, while refunds incur a $5 fee. The company focuses on customer satisfaction and long-lasting style, aiming to be a trusted provider of carry gear and accessories.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$60M
Headquarters
Vancouver, Canada
Founded
2009
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Simplify's Take
What believers are saying
- The April 2026 golf collection broadens Herschel beyond backpacks into higher-value travel accessories.
- Minecraft and HEINZ collaborations generated immediate buzz and sell-through, especially online in 2026.
- Management said January 2026 inventory stayed healthy, enabling experimentation and faster new-category launches.
What critics are saying
- Counterfeit listings already exposed $500,000 revenue risk across global marketplaces in March 2026.
- Private-equity owners pressure Herschel for growth, margin discipline, and a future exit.
- Collaboration-driven demand can fade quickly; unsold limited editions and discounting compress margins by holiday 2026.
What makes Herschel Supply unique
- Herschel mixes heritage styling with travel-first hardgoods like the 2026 HEINZ luggage drop.
- The Calgary Chinook Centre store shows premium brand control across owned retail and direct channels.
- Eurazeo-backed ownership funds faster product launches, including golf and Minecraft collaborations in 2026.
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Benefits
- Flexible Work Hours