The New York Public Library

Public library offering research resources

Library Page Intern - Washington Heights Library

Clerical & Data EntryPosted on Nov 9

InternshipNew York, NY, USA$17 /hrIn-person

About the Job

Requirements

Candidates must currently be enrolled as students in a degree program or accredited school, such as high school, a GED program, an associate's degree program, a bachelor's degree program, or a master's degree program.
Minors under 18 must have the employment certificate required by New York State law.
Candidates must accurately and efficiently sort and arrange items in alphanumeric order.
Candidates must have strong organizational skills and be able to follow detailed instructions in a fast-paced environment.
Candidates must have customer service skills and be able to work with a diverse patronage.
Candidates must have interpersonal and communication skills.
Candidates must have problem-solving skills.
Candidates must be able to work as part of a team.
Candidates must demonstrate reliability and professionalism.
Candidates must have basic computer and technology skills, including Microsoft Office Suite and Google Applications.

Responsibilities

Project a positive and courteous attitude to the public by providing customer service.
Shelve and arrange books, CDs, DVDs, and other library materials in alphabetical and numerical order.
Answer in-person inquiries, help patrons locate needed materials, and refer patrons to the appropriate place or person for assistance.
Assist patrons with basic computer, internet, and audio/visual equipment usage.
Locate and prepare library materials requested by patrons.
Assist staff with checking materials for damage and removing damaged materials from shelves.
Help set up public spaces for events and programs.
Perform other related tasks as needed.
Navigate customer interactions and escalate issues to the manager.

Desired Qualifications

Ability to troubleshoot basic computer and printer issues.
Experience with eReaders and library technologies.
Ability to speak foreign languages.

Library Page positions are educational opportunities for candidates who are currently enrolled as students in an accredited educational program.

Do you love books and love helping people? The New York Public Library has been an essential provider of free books, information, ideas and education for all New Yorkers for more than 100 years. As a Library Page at The New York Public Library you will do that and much more. A Page position is meant to give you knowledge about what it means to work within a library system. You will have access to a wealth of knowledge and experience which will allow you to decide if the library is where you want to begin your career. We are looking for candidates that demonstrate a strong work ethic, are reliable and possess excellent written and verbal communications skills. You will be expected to be an ambassador for the library, so a friendly demeanor goes a long way.

The library page position is scheduled for 14 hours per week, including evenings and Saturdays. Schedules are variable based on library needs and may be subject to change.

You will have access to the Library Page Fellowship Program as a Library Page. A career growth development program that empowers youth as they shape their careers. The Program provides resources to help develop career readiness skills, explore career goals, and provide on-the-job coaching, training, and mentorship.

Under the direction of a Page supervisor, the Library Page:

Projects a positive and courteous attitude to the public by providing exceptional customer service
Shelves and arranges books, CDs, DVDs and other library materials in order alphabetically and numerically
Answers in-person inquiries, helps patrons locate needed materials and refers patrons to the appropriate place or person for assistance
Assists patrons with basic computer, internet and audio/visual equipment usage
Locates and prepares library materials requested by patrons
Assists staff with checking materials for damage and removing them from the shelves
Helps set up public spaces for events and programs
Performs other related tasks as needed

Required Education and Certifications

Page Positions are reserved for candidates who are currently enrolled as students in a degree program/accredited school. (High School, GED Program, Associate's Degree, Bachelor's Degree, Master's Degree, etc)
Proper employment certificate for minors under 18 as required by NYS law

Required Experience

Ability to troubleshoot basic computer and printer issues preferred
Experience with eReaders and library technologies preferred
Ability to speak foreign languages preferred

Required Skills

Ability to accurately and efficiently sort and arrange items in alphanumeric order
Strong organizational skills and ability to follow detailed instruction in a fast-paced environment
Excellent customer service skills and the ability to work with a diverse patronage
Superb interpersonal and communication skills
Strong problem-solving skills
Demonstrated ability to work as part of a team
Demonstrated reliability and professionalism
Basic computer and basic technology skills such as Microsoft Office Suite and Google Applications

Managerial/Supervisory Responsibilities:

Navigates customer interactions and escalates issues to the manager

About the Company

The New York Public Library

Public library offering research resources

NYPL provides free access to books, digital resources, research facilities, and educational programs across its branches and research centers. People can get a library card, use the online catalogs, access digital resources, attend events, and visit library buildings to study or research. It distinguishes itself with a large urban library system that combines extensive special collections, in-person and digital resources, and public programs at scale, all accessible at no cost. Its goal is universal access to information and culture and to support lifelong learning and literacy for NYC residents and visitors.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1895

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