Technical Support Engineer

Lumana and Convergint partner to bring AI video security to enterprise and public sector customers. 14 Oct, 2026, 15:15 IDT Convergint Technology Centers to design, deploy and service Lumana's AI video security platform across existing camera infrastructures worldwide LOS GATOS, Calif. and HOFFMAN ESTATES, Ill., Oct. 14, 2026 /PRNewswire/ - Lumana, a leading provider of AI video security solutions, and Convergint, the leading global services platform for tech-enabled security and safety solutions, today jointly announced that the two companies have formed a partnership that expands the AI-enabled video solutions available to Convergint's enterprise, mid-market and public sector customers worldwide. Most organizations already have an extensive network of security cameras and infrastructure. However, a vast majority of the recorded video footage is rarely watched. Lumana's AI video security platform transforms existing IP cameras from passive recording devices into AI agents that can monitor and alert for specific events and surface operational insights that accelerate investigations. As part of the partnership, Convergint's global network of Technology Centers will design, quote, deploy and service Lumana's camera-agnostic AI video security platform, providing enterprise and public sector customers with a trusted integrator to add advanced AI capabilities to their existing security infrastructure. "Convergint is a trusted integrator partner that deeply understands complex facilities, camera infrastructure and the teams responsible for keeping them secure," said Sagi Ben Moshe, Co-Founder and CEO of Lumana. "The combination of our AI video security platform with Convergint's field engineering expertise gives enterprise and public sector customers a seamless path to transform their video security into actionable intelligence so they can see, understand and act on threats in real time - all without replacing their existing hardware." Lumana's AI video security platform is built around VIA-1, the company's proprietary video intelligence model that continually learns from each environment it is deployed to monitor. The platform's distributed hybrid-cloud architecture processes video analysis locally on-premises to drastically reduce bandwidth consumption, eliminate latency and ensure strict data privacy, while leveraging the cloud for advanced analysis of incidents flagged for review, remote management and updates. The platform is camera agnostic, supports SOC 2 Type II, ISO 27001, GDPR, HIPAA, and NDAA compliance requirements, and is currently deployed across retail, manufacturing, higher education, healthcare, sports venues and Fortune 500 enterprises around the world. "Convergint's approach is centered on helping customers select and integrate technology based on their specific security and operational requirements," said Joe Young, Vice President of Partners and Alliances at Convergint. "Our work with Lumana expands the AI-enabled video options available to customers and combines Lumana's platform capabilities with Convergint's experience in solution design, integration, deployment and ongoing service." Convergint Technology Centers are now able to design, quote, deploy and service Lumana AI video solutions. For more information, contact [email protected] or your local Convergint Technology Center. About Lumana Lumana provides next-generation AI video security solutions that transform any camera into an intelligent sensor, helping organizations automate monitoring, extract meaningful insights, and accelerate incident response. Lumana's hybrid-cloud architecture combines modern video security hardware, cloud-based software, and cutting-edge AI analytics in a scalable, easy-to-use system. Backed by Wing Venture Capital, Norwest, and S Capital, Lumana unlocks the power of video data to improve security, safety, and operational efficiency. Learn more at www.lumana.ai. About Convergint Convergint is the #1 independent global services platform for tech-enabled security and fire & life safety solutions. The Company serves leading institutions in critical infrastructure, data centers, financial institutions, healthcare, and public sector industries. Founded in 2001 and headquartered in Hoffman Estates, Illinois, the company offers design, implementation, integration, management, and service solutions from more than 200 locations around the globe. Its over 11,000 colleagues worldwide combine deep vertical expertise with global scale and local service, to help customers navigate complex regulatory and compliance requirements with confidence. Recognized as the #1 systems integrator in SDM Magazine's Top Systems Integrators Report for the past 9 years and a U.S. News & World Report 'Best Company to Work For.' To learn more about Convergint, visit www.convergint.com. Press Contact SOURCE Lumana

HiveWatch unveils AI-driven security solutions at GSX. 10 Sep 2026 Quick Read Summary is AI-generated, newsdesk-reviewed * HiveWatch launches AI Operator Communicate to streamline call triage in SOCs, improving efficiency. * Dinesh Coca joins HiveWatch, enhancing product development with 20+ years of technology expertise. * HiveWatch integrates with Acre Security, Arcules, and Lumana to unify security operations. HiveWatch has introduced several advancements in its physical security software, aimed at enhancing the efficiency of security operations, alongside welcoming Dinesh Coca as the new General Manager and Senior Vice President of Product and Engineering. These upgrades, designed to streamline the operator's workload, will be on display at GSX 2026, held from September 14 to 16 in Atlanta, at booth #4459. Introducing Dinesh Coca. With over two decades of experience in technology product development and leadership, Dinesh Coca joins HiveWatch to spearhead these initiatives. His prior engagements included significant roles at Medallia, BigPanda, and Motive, each contributing to his extensive expertise in software scaling and customer-centric product building. "HiveWatch stood out because the problem is so clear," Coca stated, emphasizing the potential for streamlining incident response processes across various systems. AI operator communicate: Managing call volumes. A key highlight of HiveWatch's latest capabilities is the AI Operator Communicate, which addresses a prevalent issue in security operations centers: the high volume of non-emergency calls. This innovative solution delegates the handling and routing of calls, allowing human operators to concentrate on critical incidents. Ryan Schonfeld, Co-Founder & CEO of HiveWatch, noted, "The operator is still at the center of the experience. We're using AI to clear away the boring, repetitive work around them." Enhancements to operator efficiency. The AI system processes calls based on organisational SOPs and supports over 40 languagesThe AI system can process calls according to the organisation's protocols and standard operating procedures (SOPs), supporting over 40 languages. If an incoming call is an emergency, it will escalate to a human operator; if not, the system will document and reroute it accordingly. The system also creates a comprehensive transcript and audit trail for each interaction. This new calling feature is currently under beta testing with a leading U.S. telecom company, efficiently managing over 1000 monthly inbound calls. Other significant updates and integrations. HiveWatch continues to enhance the operator experience with new features such as program recommendations that track improvements in security programs, configurable workflows for dynamic incident response guidance, and email alert ingestion capabilities. These updates collectively aim to simplify operator tasks and improve security management. Expanding the security ecosystem with new partnerships. HiveWatch is expanding its integrations through key partnerships with Acre Security, Arcules Video Surveillance-as-a-Service (VSaaS) from Milestone Systems, and Lumana. These collaborations allow seamless access to security events and video analytics, enabling a cohesive management experience for operators handling diverse security data. To discover more about these enhancements, visit HiveWatch at GSX 2026, booth #4459, from September 14 to 16.