Head of PUDO Network - Operations, Partners

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay is a global marketplace connecting millions of buyers and sellers across more than 190 markets. People come to eBay to discover unique and pre-loved goods, pursue their interests, and grow businesses. Our purpose is to connect people and build communities to create economic opportunity for all.

About the team and the role

PUDO (pick-up and drop-off) is a major critical initiative to build a materially lower-cost shipping proposition for eBay and Depop. In the US, that requires creating a physical network and operating model that largely does not exist today — combining pickup/drop-off locations, sweep and consolidation, transportation, last mile, technology, and third-party partners into one reliable customer experience.

This role owns the business design of that network and the operating system required to make it work across PUDO, Global Shipping, Operations, Product, Commercial, and external partners. The person will determine what network is required to serve marketplace demand, how it should evolve as volume and density grow, and whether the end-to-end operating capability is ready to expose to customers and scale.

The role combines network strategy, operational quality, network intelligence, and partner capability during the build phase so that network design and real-world execution remain tightly connected. Come help us build something amazing!

What you will accomplish

• Own the business recommendation for PUDO network architecture, including node strategy, pickup/drop-off placement, coverage depth, density standards, transportation flows, capacity, and market sequencing.
• Translate marketplace demand and volume plans into the physical network required to serve them — determining where coverage matters, how much density is needed, and when additional nodes or transportation capability create real customer and economic value.
• Design and evaluate end-to-end parcel flows across pickup/drop-off, sweep, consolidation, sortation, linehaul and last mile, making explicit cost/service trade-offs by flow rather than relying on blended network averages.
• Establish the operating standards and evidence required to determine whether a market, partner capability, or new flow is ready to STOP, SLOW or EXPAND.
• Lead market Operations & Quality and Network Intelligence capabilities, ensuring network strategy is continuously informed by actual service, capacity, customer friction and node productivity.
• Define the business capabilities required from operating partners and work with Product, Engineering and Operations to ensure those capabilities function reliably end to end.
• Identify structural network problems — not just individual operating incidents — and lead changes to network design, partner capability or operating process where needed.
• Build the network strategy for scale, including where eBay should continue to use third parties and where greater control may be required to achieve the desired economics or service.

What you will bring

• Deep experience designing, scaling or operating complex logistics, transportation, out-of-home, last-mile or small-parcel networks
• Strong understanding of network economics and the relationship between coverage, density, utilization, transportation flows, capacity, service and cost
• Demonstrated ability to make network-design decisions using geospatial, volume, cost and service data rather than relying primarily on partner recommendations
• Strong quantitative fluency and ability to personally interrogate network and operating data, model scenarios and make cost/service trade-offs. SQL, geospatial tools or comparable analytical capability are strongly preferred
• Experience working across multiple parts of a logistics value chain — such as nodes, sweep/collection, consolidation, sortation, linehaul and last mile — and understanding how changes in one component affect the end-to-end system
• Experience leading third-party logistics or technology partners while maintaining independent judgment on network requirements and performance.
• Strong operating judgment: able to distinguish an isolated defect from a systemic network issue and translate operational evidence into a structural fix
• Demonstrated ability to lead senior operators and analytical talent while remaining hands-on in the underlying problem solving
• Ability to work across Product, Engineering, Commercial, Finance, Analytics and external partners and drive decisions without relying on direct authority

How we will measure success

Success means building a network that becomes more useful, productive, and sustainable as it scales.

In the early stages, the focus is on establishing strong customer access and reliable operating performance. As the network matures, success increasingly depends on growing adoption, improving utilization, and ensuring capacity and coverage evolve with customer demand.

Over time, the role is accountable for helping shape a network that balances customer convenience, service quality, operational efficiency, and sustainable economics.

The role succeeds when network expansion is deliberate, customer usage strengthens over time, and the operating model becomes more efficient and scalable as the business grows.

Additional Details

The base pay range for this position is expected in the range below:

$166,000 - $221,600

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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