Global Immigration Operations Manager

Who We Are: 

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

The Challenge:

Take-Two is seeking a Global Immigration Operations Manager to support the operational delivery of its global immigration services. Reporting into the Immigration Counsel, the role will manage day-to-day immigration casework, supervise the US and Canadian immigration paralegals, and coordinate delivery of immigration services with regional stakeholders and providers across EMEA and APAC.

The ideal candidate will bring relevant business immigration experience, including substantial experience in US and/or Canadian employment-based immigration, together with experience managing people, complex caseloads and immigration operations. Working closely with the Immigration Counsel, external immigration providers, HR, Talent Acquisition and employees, they will help ensure a consistent, efficient and high-quality immigration service across our global workforce. Knowledge of EMEA and APAC immigration processes is advantageous; support will be available to develop regional expertise where needed.

We operate a hybrid working model, with this role based in the office 4 days per week.

What You’ll Take On:

• Manage immigration casework across the regions, monitoring progress, visa expiries, work authorization deadlines and other key milestones to ensure matters are progressed within agreed timelines.
• Manage, support and develop the US and Canadian immigration paralegals, including coordinating workloads, setting priorities and ensuring consistent processes.
• Act as the operational escalation point for complex, sensitive or delayed cases, involving Immigration Counsel and external advisers where legal input or a higher-level decision is required.
• Coordinate external immigration providers, monitor service quality and performance, and address operational, billing and case-management issues.
• Maintain accurate immigration data, trackers and systems to support case oversight, reporting and forward planning.
• Partner with HR, Talent Acquisition, employees, external immigration providers and other stakeholders to support immigration requirements throughout the employee lifecycle.
• Contribute to reviews of the global sponsored population, identifying trends, operational issues and potential compliance risks.
• Work closely with the Immigration Counsel on the continued development of the global immigration program, including new processes, guidance and operational tools.

What You Bring:

• 8–12 years of relevant experience in business immigration or immigration operations, paired with a Bachelor’s degree or equivalent professional experience.
• Substantial hands-on experience with US and/or Canadian employment-based immigration, including oversight of complex cases and recognition of issues requiring legal or specialist input.
• Experience managing, supervising or providing day-to-day direction to paralegals or a similar operational team.
• Experience managing immigration caseloads across multiple jurisdictions and coordinating external immigration providers.
• Excellent written and verbal communication skills, with the ability to communicate immigration matters clearly to employees and internal stakeholders.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities and deadlines in a fast-paced environment.
• Sound judgment and the ability to identify when an immigration matter requires escalation or additional support.
• A proactive, practical approach to problem-solving and improving operational processes.

Great to Have:

• In-house legal, immigration or HR experience within a multinational organization.

What We Offer You:

• Great Company Culture: Consistently ranked as one of the most creative and innovative places to work. Creativity, innovation, and efficiency are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves in creating environments where employees are encouraged to be themselves, inquisitive, collaborative and grow within and around the company and our Labels.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, commuter benefits, monthly fitness reimbursement, 24/7 mental wellbeing support, family building and menopause support, an Employee Stock Purchase Plan with 15% discount, charitable donation matching and volunteer leave, and more!
• Perks. Free games & events and healthy snacks.

The pay range for this position in New York at the start of employment is expected to be between $127,500 and $198,900 per year.

The pay range for this position in Toronto at the start of employment is expected to be between $99,800 and $153,700 per year. 

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. 

New York - Subject to those same considerations, the total compensation package for employees in regular roles may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits, provided that temporary or intern roles will not be eligible for many of these payments or benefits. Details of participation in compensation and benefit plans (if applicable) will be provided if an employee receives an offer of employment. If hired the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

Toronto - Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

The use of artificial intelligence is not being used to screen candidates. The position is for an existing vacancy.

As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact [email protected].

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact [email protected].

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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