SMB Account Manager

About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as HiPages, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

As an Account Manager at HiBob, you’ll play a pivotal role in expanding our footprint within client organisations by strategically positioning the value of our suite of products.. You’ll collaborate with Customer Success Managers to ensure a seamless client experience, with a primary focus of unlocking revenue potential and driving client success through consultative selling and the renewal process.

Responsibilities

• Revenue Growth: Identify and close upsell and cross-sell opportunities, delivering new ARR within your portfolio of existing SMB customers across Israel and Eastern Europe.
• End-to-End Sales Execution: Own expansion opportunities from discovery and qualification through product demonstrations, proposals, negotiation, and closing, bringing in specialist support where needed.
• Relationship Management: Build consultative relationships with HR, Finance, and business decision-makers to understand their priorities and position relevant HiBob solutions.
• Proactive Pipeline Generation: Generate expansion opportunities through targeted outreach, account research, customer conversations, and close collaboration with Customer Success.
• Account Prioritisations: Focus your time and activity according to customer needs, commercial potential, and buying readiness, while progressing multiple opportunities in parallel.
• Cross-Functional Collaboration: Work closely with Customer Success Managers, Renewal Managers, and Sales Engineers to coordinate account activity, identify growth opportunities, and support renewal discussions.
• Pipeline Management and Forecasting: Maintain accurate opportunity information in Salesforce, including clear next steps, stakeholders, and realistic closing timelines.
• Target Achievement: Consistently meet or exceed expansion revenue targets and agreed sales KPIs.

Requirements

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. You don’t need to tick every box to apply. If you bring relevant experience, a strong commercial mindset, and the drive to grow, we’d love to hear from you.

• Sales Experience: At least 2 years of quota-carrying experience in B2B SaaS sales or account management, with a proven track record of achieving revenue targets. Experience growing existing customer accounts through upselling or cross-selling is a strong advantage.
• revenue growth: Proven experience managing contract renewals and driving revenue growth through upselling and cross-selling to existing customers.
• Portfolio and Opportunity Management: Ability to prioritise a portfolio of customers and manage multiple sales opportunities in parallel, with strong organisation and follow-through.
• Proactive Pipeline Generation: Experience initiating customer conversations, uncovering business needs, and creating sales opportunities through targeted outreach and account research.
• Consultative Selling: Strong discovery, qualification, negotiation, and closing skills, with the ability to connect customer challenges to clear business value.
• Structured Sales Approach: Experience using a structured sales qualification methodology. Familiarity with MEDDICC or MEDDPICC is an advantage.
• Customer Presentations: Confidence leading customer presentations and the ability to learn and deliver focused, value-led product demonstrations, involving Sales Engineers where needed.
• Forecasting and CRM: Experience maintaining an accurate pipeline and revenue forecast using Salesforce or a comparable CRM.
• Collaboration: Strong interpersonal skills and the ability to work effectively with Customer Success, Renewal Managers, and Sales Engineers while taking ownership of commercial results.
• Regional Experience: Experience selling to SMB customers in Israel and/or Eastern Europe is an advantage, alongside the ability to build relationships across different business cultures.
• Industry Knowledge: Experience selling HR technology or working with HR and Finance stakeholders is an advantage.
• Languages: Fluent Hebrew and English, written and spoken, with the confidence to lead customer conversations, presentations, and negotiations in both languages.

Benefits

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive Total Reward offer including:

 Financial & Equity Incentives 💰

• Equity Plan: Participation in the Company Share Options Plan
• Social Contributions and Keren Hishtalmut
• Employee Referral Program: $2,500 for each successful hire
• Wolt Benefit (meal card): ₪1,000 per month

 Health, Wellness  🏥

• Private Health Insurance: Comprehensive premium medical coverage
• Sick Leave: Full payment from the first day of illness
• Wellness Benefits: Annual Headspace subscription and dedicated wellness programs
• Preventive Screening: Health screenings for employees aged 40+

 Work-Life Balance & Leave ⚖️

• Paid Time Off: Competitive paid time off policy
• HiBaby: 3 weeks of additional fully paid bounding time for new parents
• Bob Balance Days: 4 additional company-wide "long weekend" days (one per quarter)
• Social Impact: 2 paid days per year for volunteering and social contribution
• Work from Anywhere: Temporary remote work option for up to 2 months (available after 6 months of tenure).
• Birthday Day Off: Enjoy a day off during your birthday month

 Hybrid Work & Office Environment  🏠

• Hybrid Model: A flexible balance between office and home-based work
• Home Office Allowance: One-time stipend to ensure an ergonomic and productive home setup
• Transportation: Monthly travel allowance or parking arrangements
• Pet-Friendly: Dog-friendly office environment to support a stress-free workplace

 Culture & Growth  🎉

• Social Events: Regular team-building and company-wide events, both local and global
• Professional Growth: A culture built on precision, performance, and ambitious career scaling

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village 🚀