Zinc

Automates global background checks for hiring

Integrations Support Manager

Implementation & Technical Account ManagementUpdated on Nov 13

Full-timeLondon, UK£37k - £42k /yr

About the Job

Requirements

Around two to four years in integrations, solutions engineering, implementation, technical support, or a similar customer-facing technical role.
Hands-on experience with HR or applicant tracking system integrations, ideally with Workday, SAP SuccessFactors, or HiBob.
A working understanding of REST APIs, including endpoints, HTTP methods, JSON payloads, authentication such as API keys and OAuth, status codes, and webhooks.
Comfort using tools such as Postman to make test calls and read responses.
Ability to explain technical detail to non-technical people, verbally and in writing.
Habit of documenting work and a disciplined approach to managing a busy shared inbox and several Slack channels.
Confidence working across Sales, Account Management, Customer Success, Product, and Tech, and prioritizing competing requests.

Responsibilities

Serve as the technical voice on sales and onboarding calls, the first point of contact for integration questions within Zinc, and the owner of how integrations are set up, supported, and enabled.
Work closely with Product and Tech to build new integrations and onboard new partners.
Join pre-sales, sales, and account management calls to answer integration questions live.
Explain what each integration does and does not do, including what data flows, in which direction, what triggers a check, and what gets written back.
Identify mismatches between a customer’s setup or expectations and integration behavior early to prevent overpromising.
Support customer HR and IT teams through set-up, including credentials, field mapping, permissions, and sandbox testing.
Support Customer Success with integration capabilities and customer queries as they arise.
Train Sales, Account Management, and Customer Success on new and updated integrations so they can answer routine questions independently.
Run the integration inbox and internal integration Slack channels by triaging, responding or routing, and tracking requests to resolution.
Investigate failed syncs, missing data, and mapping errors; resolve issues where possible and hand others to Tech with a clear write-up.
Identify patterns in questions and issues and share them with Product and Tech; track requests for unsupported systems.
Build and own a knowledge base for every live integration, including how it works, set-up steps, known limits, common issues, and FAQs.
Write customer-facing set-up guides and internal reference material, including a capability matrix and call-preparation notes.
Keep integration documentation current as integrations and partner APIs change.
Work with Tech to scope and build new integrations, incorporating customer and partner feedback.
Test new integrations from a customer’s point of view before launch.
Prepare Sales, Account Management, Customer Success, and partners for launches through documentation, training, and demo set-ups.

Desired Qualifications

Knowledge of HR data models and processes, including hiring, onboarding, and worker records, in Workday, SuccessFactors, or similar systems.
Experience with integration platforms or middleware such as Workday Studio or EIB, SAP Integration Suite, Merge, Kombo, or n8n.
Basic SQL or scripting.
Experience building a knowledge base or help centre from scratch.
Background in screening, background checks, recruitment technology, or HR technology.
Familiarity with CRM and support tools such as HubSpot, and understanding of UK GDPR in an integration context.

Our customers already live in Workday, SAP SuccessFactors, HiBob and a long tail of other HR and applicant tracking systems. They want their checks triggered from there and the results written straight back. Someone has to know exactly how that works, and say so clearly on a call.

That is you. You will be the technical voice on sales and onboarding calls, the first stop for anyone at Zinc with an integration question, and the owner of how our integrations are set up, supported and enabled. You will work closely with Product and Tech as we build new integrations and bring new partners on board.

This is a customer-facing technical role. You will not write production code, but you will read API docs, make a test call and explain what you found to someone who is not technical. If that sounds like a good day, read on. 👇

⚡️ Why this role

Be the person Sales, Account Management and Customer Success go to, and the reason they stop needing an engineer in the room.
Own the integrations experience end to end, from the first pre-sales question to a working go-live.
Shape what we build next by taking what customers and partners tell you straight to Product and Tech.
Build the knowledge base for every live integration from the ground up.

Customer calls

Join pre-sales, sales and account management calls to answer integration questions live.
Explain what each integration does and does not do: what data flows, in which direction, what triggers a check and what gets written back.
Flag mismatches between a customer’s setup or expectations and how the integration works early, not at go-live, so nobody overpromises.

Set-up and enablement

Support customer HR and IT teams through set-up: credentials, field mapping, permissions and sandbox testing.
Support Customer Success with integration capabilities and customer queries as they arise.
Train Sales, Account Management and Customer Success on new and updated integrations so they can answer routine questions without you.

Inbox, Slack and issue handling

Run the integration inbox and the internal integration Slack channels: triage, respond or route, and track requests to resolution.
Investigate failed syncs, missing data and mapping errors. Resolve what you can and hand the rest to Tech with a clear write-up.
Spot patterns in questions and issues and feed them back to Product and Tech. Track requests for systems we do not yet support.

Integration knowledge base

Build and own a knowledge base covering every live integration: how it works, set-up steps, known limits, common issues and FAQs.
Write customer-facing set-up guides as well as internal reference material, including a capability matrix and call-prep notes.
Keep it current as integrations and partner APIs change.

New integrations and partners

Work with Tech on scoping and building new integrations, bringing what you hear from customers and partners.
Test new integrations from a customer’s point of view before they go live.
Prepare Sales, Account Management, Customer Success and partners for launch: documentation, training and demo set-ups.

We care more about how you think than how long your CV is. That said, you will need:

Around two to four years in integrations, solutions engineering, implementation, technical support or a similar customer-facing technical role.
Hands-on experience with HR or applicant tracking system integrations, ideally at least one of Workday, SAP SuccessFactors or HiBob.
A working understanding of REST APIs: endpoints, HTTP methods, JSON payloads, authentication (API keys, OAuth), status codes and webhooks.
Comfort using tools like Postman to make test calls and read the responses.
The ability to explain technical detail to non-technical people, on a call and in writing.
A habit of writing things down, and a disciplined approach to a busy shared inbox and several Slack channels.
Confidence working across Sales, Account Management, Customer Success, Product and Tech, and prioritising competing requests.

Bonus Points For:

Knowledge of HR data models and processes (hire, onboarding, worker records) in Workday, SuccessFactors or similar.
Experience with integration platforms or middleware (Workday Studio or EIB, SAP Integration Suite, Merge, Kombo, n8n or similar).
Basic SQL or scripting.
Experience building a knowledge base or help centre from scratch.
A background in screening, background checks, recruitment tech or HR tech.
Familiarity with CRM and support tools such as HubSpot, and an understanding of UK GDPR in an integration context.

About the Company

Zinc

Automates global background checks for hiring

Zinc provides a global background and reference checking platform that streamlines hiring by automating identity verification, criminal records checks, and employment history in 190 countries. The service integrates with existing Applicant Tracking Systems (ATS) and HRIS to reduce manual tasks for recruiters and hiring managers. Zinc emphasizes a candidate-friendly verification process while ensuring compliance and security, making it easier for teams to vet applicants and hire with confidence. Compared to others, Zinc differentiates itself through broad international screening coverage, seamless system integrations, and scalable automation that handles the complexities of background screening in a centralized software solution. The company’s goal is to simplify and secure the candidate vetting process, speeding up hiring while maintaining accuracy and compliance.

Company size: 51-200
Company stage: Late Stage VC
Total funding: $10M
Headquarters: London, United Kingdom
Founded: 2017

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