Product Expert
£30.5k+ 10% annual bonus
Mid
Guildford, UK
In Person
Customer Experience & SupportCustomer Education & Training
About the job
Requirements
- Previous experience in the automotive industry, including knowledge of vehicle trends and customer needs.
- A clean full driving licence.
- Must be over 21 and have held a driving licence for at least two years for insurance purposes.
- Previous experience in a high-value retail market.
- Ability to conduct product demonstrations and test drives effectively.
Responsibilities
- Serve as the Centre expert for customer queries in any medium about the usage and function of Porsche products, including Porsche Car Connect, Porsche Telematics, Apple CarPlay, personalisation options, and vehicle products and features.
- Proactively offer every customer a second handover as part of the Porsche Masterclass, in the showroom, at the customer's home or work, or through a digital platform such as CitNOW, video call, or other suitable communication tool.
- Act as a customer contact during vehicle ownership for technical or troubleshooting issues, diagnosing user error and validating whether a repair is required.
- Support the Porsche Centre with marketing activities.
- Work with Sales Executives and Centre Management Teams to respond to product, digital showroom, and online enquiries.
- Keep Centre staff up to date on current and future product information and technological developments, and maintain a high standard of staff knowledge.
- Develop knowledge of competitive products and dealerships to provide better insight to customers and management.
- Maintain accurate customer data in internal systems, such as C@P.
Desired Qualifications
- Proven experience delivering excellent customer service and responding to customer queries across various platforms.
- In-depth knowledge of Porsche vehicle models, features, and technology.
- Strong understanding of product knowledge and ability to deliver it in depth.
- Ability to provide expert advice and support to Sales colleagues.
- A continuous learning mindset to stay updated on new model launches and technology upgrades.
About the company
Porsche designs and builds high-performance cars plus related mobility products, with a global sales and service network. Its lineup includes 911, 718, Taycan, Panamera, Macan, and Cayenne across combustion, hybrid, and fully electric powertrains. The company differentiates itself through its racing heritage, precise handling, and a cohesive premium ownership experience across vehicles, services, and lifestyle products. Its goal is to deliver exciting, premium driving with expanding electrified options while preserving a strong international brand and customer experience.
Company Size
10,001+
Company Stage
IPO
Headquarters
Stuttgart, Germany
Founded
1931
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Simplify's Take
What believers are saying
- Capital Markets Day on 7 October 2026 will detail Sportwagenschmiede '35.
- First-half 2026 operating return rebounded to 7.8 percent, with 1.02 billion euros cashflow.
- TCS is buying MHP, while Porsche keeps AI services through a five-year partnership.
What critics are saying
- First-half 2026 deliveries fell 16 percent; China dropped 32 percent.
- Porsche booked 3.1 billion euros of charges after delaying its next-generation EV platform.
- If Sportwagenschmiede '35 fails, Porsche becomes a lower-margin VW satellite, not a premium stand-alone.
What makes Porsche unique
- Porsche's 911 stays combustion-hybrid, preserving icon status while rivals chase full electrification.
- Sportwagenschmiede '35 refocuses on desirability, exclusivity, and value-over-volume under Michael Leiters.
- Porsche secured 2.1 billion euros for Zuffenhausen and Weissach through 2035.
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Benefits
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program
- Mental Health Support
- Paid Vacation