S

Spinnaker Support

Global third-party software support and services

VMware Senior Technical Support Engineer - NSX

Full-Time
$125k - $135k
Senior
Remote in USA
Remote
IT OperationsNetwork Engineering & Administration

About the job

Requirements
  • At least 5 years of experience across VMware core technologies at a senior support level.
  • Experience handling critical customer situations.
  • Knowledge of NSX-T architecture, including managers, controllers, transport nodes, edge nodes, and TEPs.
  • Understanding of logical switching and routing, including segment creation and management and Tier-0 and Tier-1 gateway design.
  • Understanding of distributed firewall and gateway firewall, including micro-segmentation, rule creation and optimization, and grouping objects and policies.
  • Understanding of edge services, including load balancer configuration, NAT, and VPN.
  • Knowledge of VMware vSphere, with hands-on experience using vCenter, ESXi, VM networking, and vSphere Distributed Switch (vDS).
  • Knowledge of REST API, cURL, and Postman, including HTTP response codes and crafting REST API calls using GET, POST, PUT, and DELETE.
  • Knowledge of certificates, including self-signed and certificate authority certificates.
  • Proficiency in Linux/UNIX, including navigating directories and the filing system and using shell commands in a troubleshooting environment.
  • Proficiency in networking, including L3 networking protocols, switching technologies, routing fundamentals, IP subnetting and address management, firewalls, load balancers, security trust zones, management networks, VPN, and network design.
  • Proficiency in packet capture and Wireshark, including navigating network virtualization complexity.
  • Familiarity with systems management concepts, processes, and standards such as SNMP; capacity and performance management and tuning; and storage and network management.
  • Linux certifications LPIC-1 and LPIC-2 are required.
Responsibilities
  • Provide occasional after-hours, weekend, and holiday support for urgent customer issues.
  • Troubleshoot customer issues in environments where systems are accessed online and remotely.
  • Collaborate as part of a global team to resolve customer issues within a 24x7 follow-the-sun support model.
  • Track customer issues from start to closure and minimize aging cases to drive customer satisfaction.
  • Provide root cause analysis for technical issues when requested.
  • Assist with creating and maintaining relevant knowledge articles.
  • Work with internal stakeholders as needed to enhance the overall customer experience.
  • Promote best practices and new methodologies.
Desired Qualifications
  • CCNP networking certification is a plus.
  • VCP, VCP-NV, and VCAP-NV VMware certifications are a plus.

About the company

Spinnaker Support provides third-party support, managed services, and consulting for on-premise and cloud-based Oracle, SAP, and Salesforce software. It serves mid-size to Fortune 100 enterprises and public sector organizations, offering monitoring, maintenance, enhancement, and security to keep software running at peak performance. The company differentiates itself with high standards, proven processes, deep expertise, and a large global footprint (1,300+ customers in 104 countries). It additionally markets the Ultimate Support Guarantee—the first and only guarantee of its kind—along with a commitment to solving complex challenges at a fair price. The overarching goal is to deliver high-quality, reliable software support that extends software life, improves performance, and provides predictable, value-driven service across global customers.

Company Size

201-500

Company Stage

N/A

Total Funding

$1.2M

Headquarters

Greenwood Village, Colorado

Founded

2002

Get referred to Spinnaker Support

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • September 15, 2026 PostgreSQL offerings tap growing Postgres adoption and Oracle replacement demand.
  • Rex Young joined August 25, 2026 to strengthen security, analytics, and AI delivery.
  • South Africa and APAC expansions, plus double-digit growth, show active customer demand.

What critics are saying

  • Oracle and SAP renewals squeeze third-party support customers during 2026 budget cycles.
  • Spinnaker's September 2026 PostgreSQL distribution is not generally available, delaying monetization.
  • Broadcom and Oracle can reprice contracts and audits, pushing customers back to official support.

What makes Spinnaker Support unique

  • Spinnaker sells third-party support across Oracle, SAP, VMware, and PostgreSQL in one shop.
  • Its September 15, 2026 PostgreSQL launch bridges Oracle dependency and migration execution.
  • OpenPath pairs support, migration, and consulting without forcing customers into vendor lock-in.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

6%

1 year growth

6%

2 year growth

6%
Newswire
Oct 14th, 2026
Spinnaker Support names Mark Fetches Global Chief Technology Officer.

Spinnaker Support names Mark Fetches Global Chief Technology Officer. Oct 14, 2026, 08:00 ET Expanded Role Unites Regional CTOs, Solution Consulting and Technical Account Management in One Global Organization DENVER, Oct. 14, 2026 /CNW/ - Spinnaker Support, the third-party software support leader entrusted by 1,300+ global clients, today announced the promotion of Mark Fetches to Global Chief Technology Officer (CTO). In the expanded role, Fetches brings the company's regional CTOs, solution consulting team and technical account managers (TAMs) together into a single global organization. He will report to Chief Revenue Officer Pete Castello and join Spinnaker's Go-to-Market Leadership Team, strengthening the connection between customer business priorities and Spinnaker's technical sales and advisory capabilities. "Customers choose Spinnaker for the expertise of our people," said Matt Stava, CEO of Spinnaker Support. "Mark showed in EMEA how much customers value close technical engagement from the start. With him leading these teams globally, we can bring that same level of guidance to every region, helping customers solve immediate challenges and plan for what comes next." The new structure connects the technical guidance customers receive during evaluation with the expertise they rely on throughout their relationship with Spinnaker. Solution consultants who assess Oracle, SAP, VMware or PostgreSQL environments will now work alongside the TAMs and regional technology leaders who guide customers after the engagement begins. Iain Saunderson, chief technology officer for the Americas, will report to Fetches. Phil Wilkins, technical account manager and enterprise technical architect, and Sree Sakamuri, director of solution consulting, will also join Fetches' organization. Fetches previously served as Spinnaker's CTO for EMEA, where he strengthened technical engagement with clients and connected their business priorities with Spinnaker's capabilities. He brings more than 30 years of technology consulting and leadership experience from Accenture, Deloitte, and PwC. In those roles, he led customer-facing technical teams and advised C-suite executives and boards on digital, cloud, AI and enterprise transformation programs. Fetches is based in the UK and holds TOGAF and ITIL certifications. "The best time to talk about modernization is before an upgrade or renewal forces the issue," said Fetches. "That's when customers have the greatest freedom to evaluate their options and move forward on their own terms. By bringing together our regional CTOs, solution consultants and technical account managers, we give customers access to the right expertise from the first conversation through execution." The promotion comes amid double-digit growth for Spinnaker, as more enterprises turn to independent support for greater control and flexibility. It follows several leadership appointments in 2026, including Rex Young as chief information officer in August and Vivek Pruthi as managing director for APAC. Spinnaker also promoted Martin Biggs to vice president and general manager of its PostgreSQL practice alongside the September launch of new PostgreSQL offerings to help enterprises reduce Oracle database dependency. Resources: About Spinnaker Support Spinnaker Support delivers independent third-party support and expert services for Oracle, SAP, VMware, and PostgreSQL environments. Its support, maintenance and modernization services help organizations run, optimize and transform their enterprise technology environments. It empowers customers to reduce vendor dependency and align technology strategies with business objectives. Spinnaker Support is trusted worldwide, including in highly regulated industries, giving organizations greater choice, control, and flexibility to unlock long-term value and transformation. For more information: www.spinnakersupport.com. Follow Spinnaker on LinkedIn. SOURCE Spinnaker Support LLC

PR Newswire
Sep 15th, 2026
Spinnaker Support launches PostgreSQL offerings to help enterprises move beyond Oracle database dependency.

Spinnaker Support launches PostgreSQL offerings to help enterprises move beyond Oracle database dependency. 15 Sep, 2026, 18:30 IST Support Oracle today, define the right path forward, and modernize without new lock-in DENVER, Sept. 15, 2026 /PRNewswire/ - Spinnaker Support, the third-party software support leader trusted by more than 1,300 organizations in 104 countries, today announced new PostgreSQL offerings designed to help enterprises reduce Oracle database dependency, modernize at their own pace, and move toward a standard PostgreSQL destination without new vendor lock-in. Oracle database costs and support pressures continue to climb, and Postgres is becoming an increasingly important destination for organizations seeking greater flexibility and control. According to the 2025 Stack Overflow Developer Survey, 55.6% of developers reported using Postgres, more than any other database. Spinnaker's PostgreSQL offerings give customers a way to begin modernizing selected workloads, expand future flexibility, and reduce Oracle database dependency without disrupting the critical systems their business still depends on. "Organizations want greater flexibility as they modernize their database environments, but they should not have to sacrifice enterprise-grade assurance or trade one proprietary dependency for another," said Matt Stava, CEO of Spinnaker Support. "Our new PostgreSQL offerings give customers a trusted, lower-risk path to standard, non-proprietary PostgreSQL, backed by 24x7 mission-critical support, security guidance, and deep technical expertise. This is an important step in expanding the Spinnaker OpenPath(TM) framework and strengthens our ability to support customers across their existing technology environments, modernization initiatives, and emerging AI workloads." The announcement includes two primary offerings, along with continued development of an enterprise distribution for PostgreSQL: * Enterprise Software Support for PostgreSQL - Delivers 24x7 enterprise software support for standard PostgreSQL and vetted open-source components across on-premises, virtualized, containerized, and cloud environments including break/fix support, troubleshooting, security guidance, performance and configuration support, and lifecycle guidance. * Assessment and Migration Services for PostgreSQL, powered by HexaCluster - Helps organizations evaluate workload fit, analyze Oracle database dependencies, automate and accelerate conversion where appropriate, validate production readiness, and execute controlled cutovers with rollback planning. The service uses HexaRocket, HexaCluster's migration, data movement, and replication technology, to help accelerate and reduce risk in Oracle-to-PostgreSQL migrations. HexaCluster brings database modernization expertise and contributes technology across the PostgreSQL ecosystem. Spinnaker also confirmed that it is developing an enterprise distribution for PostgreSQL that is not yet generally available and is being built around standard PostgreSQL and vetted open-source components. The goal is to give customers a more curated, enterprise-ready PostgreSQL destination while maintaining long-term portability, architectural control, and freedom from proprietary forks or closed compatibility layers. Unlike providers that address only one stage of the transition, Spinnaker is positioned to support the Oracle database environment customers run today, help them assess the right PostgreSQL path workload by workload, and provide accountable support for the PostgreSQL environments they operate next. What Enterprises Gain * Lower-risk migration: Move critical Oracle database workloads to PostgreSQL through a controlled, workload-by-workload approach. * Greater financial flexibility: Redirect resources from proprietary database costs toward modernization and innovation. * End-to-end technical continuity: Bridge the journey from initial assessment and migration through production readiness and 24x7 PostgreSQL support. * Enterprise security and compliance support: Strengthen PostgreSQL environments with security guidance, vulnerability analysis, hardening recommendations, and compensating controls. * Accountable service levels: Gain responsive, enterprise-grade support backed by defined SLAs and experienced PostgreSQL specialists. Spinnaker also announced the promotion of Martin Biggs to vice president and general manager, PostgreSQL Practice. In this role, Biggs will lead the teams supporting Spinnaker's PostgreSQL offerings, including Enterprise Software Support for PostgreSQL, Assessment and Migration Services for PostgreSQL, and the development of Spinnaker's enterprise distribution for PostgreSQL. "In conversations with some of the world's largest and most complex Oracle database users, we continue to hear the same thing: organizations want the freedom, control, and modernization potential of Postgres, but they need a partner that can help them move responsibly," said Martin Biggs, "What makes Spinnaker different is that we can support the Oracle database environment customers run today, help define the right path forward, and support the PostgreSQL destination without forcing a premature decision or a new form of lock-in." Spinnaker's PostgreSQL offerings align with the same Run, Optimize, Transform structure the company applies across Oracle, SAP, JD Edwards, and VMware. Together, these capabilities help organizations reduce vendor dependency, expand choice, and build a more flexible path to long-term modernization. Learn more about Spinnaker's PostgreSQL offerings. About Spinnaker Support Spinnaker Support delivers independent third-party support and expert services for Oracle, SAP, VMware and PostgreSQL environments. Its global support and maintenance, and open-source modernization solutions help organizations run, optimize and transform enterprise technology environments. Spinnaker Support empowers customers to reduce vendor dependency and align technology strategy with business objectives. Spinnaker Support is trusted worldwide, including in highly regulated industries, giving organizations greater choice, control and flexibility to unlock long-term value and transformation. Trademark Notice: PostgreSQL and Postgres are trademarks of the PostgreSQL Community Association of Canada. Spinnaker Support is not affiliated with, endorsed by, or sponsored by the PostgreSQL Global Development Group or the PostgreSQL community.

Business News This Week
Sep 15th, 2026
Spinnaker Support launches PostgreSQL offerings to help enterprises move beyond Oracle database dependency.

Spinnaker Support launches PostgreSQL offerings to help enterprises move beyond Oracle database dependency. Support Oracle today, define the right path forward, and modernize without new lock-in DENVER, Sept. 15, 2026 /PRNewswire/ - Spinnaker Support, the third-party software support leader trusted by more than 1,300 organizations in 104 countries, today announced new PostgreSQL offerings designed to help enterprises reduce Oracle database dependency, modernize at their own pace, and move toward a standard PostgreSQL destination without new vendor lock-in. Oracle database costs and support pressures continue to climb, and Postgres is becoming an increasingly important destination for organizations seeking greater flexibility and control. According to the 2025 Stack Overflow Developer Survey, 55.6% of developers reported using Postgres, more than any other database. Spinnaker's PostgreSQL offerings give customers a way to begin modernizing selected workloads, expand future flexibility, and reduce Oracle database dependency without disrupting the critical systems their business still depends on. Small Business Software "Organizations want greater flexibility as they modernize their database environments, but they should not have to sacrifice enterprise-grade assurance or trade one proprietary dependency for another," said Matt Stava, CEO of Spinnaker Support. "Our new PostgreSQL offerings give customers a trusted, lower-risk path to standard, non-proprietary PostgreSQL, backed by 24x7 mission-critical support, security guidance, and deep technical expertise. This is an important step in expanding the Spinnaker OpenPath(TM) framework and strengthens our ability to support customers across their existing technology environments, modernization initiatives, and emerging AI workloads." The announcement includes two primary offerings, along with continued development of an enterprise distribution for PostgreSQL: * Enterprise Software Support for PostgreSQL - Delivers 24x7 enterprise software support for standard PostgreSQL and vetted open-source components across on-premises, virtualized, containerized, and cloud environments including break/fix support, troubleshooting, security guidance, performance and configuration support, and lifecycle guidance. * Assessment and Migration Services for PostgreSQL, powered by HexaCluster - Helps organizations evaluate workload fit, analyze Oracle database dependencies, automate and accelerate conversion where appropriate, validate production readiness, and execute controlled cutovers with rollback planning. The service uses HexaRocket, HexaCluster's migration, data movement, and replication technology, to help accelerate and reduce risk in Oracle-to-PostgreSQL migrations. HexaCluster brings database modernization expertise and contributes technology across the PostgreSQL ecosystem. Spinnaker also confirmed that it is developing an enterprise distribution for PostgreSQL that is not yet generally available and is being built around standard PostgreSQL and vetted open-source components. The goal is to give customers a more curated, enterprise-ready PostgreSQL destination while maintaining long-term portability, architectural control, and freedom from proprietary forks or closed compatibility layers. Discover more International News Coverage Try Operations Software Emergency Care Services Unlike providers that address only one stage of the transition, Spinnaker is positioned to support the Oracle database environment customers run today, help them assess the right PostgreSQL path workload by workload, and provide accountable support for the PostgreSQL environments they operate next. What Enterprises Gain * Lower-risk migration: Move critical Oracle database workloads to PostgreSQL through a controlled, workload-by-workload approach. * Greater financial flexibility: Redirect resources from proprietary database costs toward modernization and innovation. * End-to-end technical continuity: Bridge the journey from initial assessment and migration through production readiness and 24x7 PostgreSQL support. * Enterprise security and compliance support: Strengthen PostgreSQL environments with security guidance, vulnerability analysis, hardening recommendations, and compensating controls. * Accountable service levels: Gain responsive, enterprise-grade support backed by defined SLAs and experienced PostgreSQL specialists. Spinnaker also announced the promotion of Martin Biggs to vice president and general manager, PostgreSQL Practice. In this role, Biggs will lead the teams supporting Spinnaker's PostgreSQL offerings, including Enterprise Software Support for PostgreSQL, Assessment and Migration Services for PostgreSQL, and the development of Spinnaker's enterprise distribution for PostgreSQL. "In conversations with some of the world's largest and most complex Oracle database users, we continue to hear the same thing: organizations want the freedom, control, and modernization potential of Postgres, but they need a partner that can help them move responsibly," said Martin Biggs, "What makes Spinnaker different is that we can support the Oracle database environment customers run today, help define the right path forward, and support the PostgreSQL destination without forcing a premature decision or a new form of lock-in." Discover more Stock Trading Platform Stock Market Updates Education News Section Spinnaker's PostgreSQL offerings align with the same Run, Optimize, Transform structure the company applies across Oracle, SAP, JD Edwards, and VMware. Together, these capabilities help organizations reduce vendor dependency, expand choice, and build a more flexible path to long-term modernization. Learn more about Spinnaker's PostgreSQL offerings. About Spinnaker Support Spinnaker Support delivers independent third-party support and expert services for Oracle, SAP, VMware and PostgreSQL environments. Its global support and maintenance, and open-source modernization solutions help organizations run, optimize and transform enterprise technology environments. Spinnaker Support empowers customers to reduce vendor dependency and align technology strategy with business objectives. Spinnaker Support is trusted worldwide, including in highly regulated industries, giving organizations greater choice, control and flexibility to unlock long-term value and transformation. Small Business Software Trademark Notice: PostgreSQL and Postgres are trademarks of the PostgreSQL Community Association of Canada. Spinnaker Support is not affiliated with, endorsed by, or sponsored by the PostgreSQL Global Development Group or the PostgreSQL community.

PR Newswire
Sep 15th, 2026
Spinnaker Support launches PostgreSQL offerings to help enterprises reduce Oracle database dependency

Spinnaker Support has launched new PostgreSQL offerings to help enterprises reduce Oracle database dependency. The third-party software support provider, which serves over 1,300 organisations in 104 countries, announced enterprise software support for PostgreSQL and assessment and migration services powered by HexaCluster. The offerings include 24×7 enterprise support for standard PostgreSQL across various environments and migration services using HexaCluster's HexaRocket technology. Spinnaker is also developing an enterprise distribution for PostgreSQL built around standard components, though it is not yet generally available. The company promoted Martin Biggs to vice president and general manager of its PostgreSQL practice to lead these initiatives. The services aim to provide enterprises with a lower-risk path to modernise database workloads whilst maintaining existing Oracle systems.

Ohsem.me
Aug 25th, 2026
Spinnaker Support names Rex Young Chief Information Officer as company scales global operations.

Spinnaker Support names Rex Young Chief Information Officer as company scales global operations. 25/08/2026 Veteran Tech Leader Brings 25-Plus Years of IT, Cybersecurity, and AI Experience to Modernize Platforms and Strengthen Security DENVER, Colo., Aug. 25, 2026 /PRNewswire/ - Spinnaker Support, the third-party software support leader entrusted by 1,300+ global clients, today announced the appointment of Rex Young as Chief Information Officer (CIO). Reporting to CEO Matt Stava, Young will lead Spinnaker's global technology strategy as the company expands to meet the accelerating global demand for Oracle, SAP, VMware, and PostgreSQL support. Rex Young, CIO of Spinnaker Support Young's mandate centers on modernizing the company's technology platforms, strengthening its data and analytics capabilities, and enhancing cybersecurity. That work extends to Spinnaker's AI strategy, building on tools like Navigator and Spinnaker Intelligence to speed issue resolution while hardening the security posture for every department. He will also partner closely with other leaders across the company to use technology in ways that improve operational efficiency, support customers, and enable smarter, data-driven decision-making. "Our core technology capabilities shape how we operate and serve our customers," said Matt Stava, CEO of Spinnaker Support. "Rex has spent his career turning complex technology environments into engines for growth. His experience modernizing platforms, strengthening security, and putting data and AI to work will help us deliver more for our customers." Young brings more than 25 years of executive technology leadership experience, including roles with private equity-backed software and technology companies. He most recently served as CIO and Chief Information Security Officer (CISO) at SambaSafety, where he led enterprise IT, information security, digital transformation, AI enablement, and large-scale modernization initiatives that supported the company's growth. Earlier in his career, he served as CIO at LogRhythm. "Spinnaker is growing fast, and that growth has to be matched by technology that scales with it," said Young. "My focus is on simplifying how the business runs, so AI can do more than automate tasks. Done right, it strengthens security instead of expanding the attack surface, and gives our engineers faster answers instead of more noise. And this isn't just internal IT. I want us building technology our customers benefit from directly, not only what keeps the lights on behind the scenes. That's the foundation I want under Spinnaker as we grow. I look forward to partnering with Matt and the leadership team at a stage where the business has real momentum." Spinnaker carries a 94% customer satisfaction rating and support teams averaging more than 20 years of enterprise engineering experience. The last 12 months have brought a series of significant milestones: * Revenue growth: Spinnaker is sustaining double-digit growth as enterprises increasingly turn to independent support for greater control and flexibility. Demand continues to accelerate across Oracle, SAP, and VMware practices, with expansion across both new and existing global customers. * South Africa expansion: In March 2026, Spinnaker opened its South Africa office in partnership with African Rainbow Capital, establishing a regional delivery and engineering hub and extending the company's global reach across Africa and sub-Saharan regions. * VMware division growth: In response to Broadcom's subscription licensing changes, the VMware practice has signed dozens of enterprise clients and announced indefinite support for organizations running vSphere 7 past Broadcom's October 2025 end-of-support deadline. About Spinnaker Support Spinnaker Support delivers independent third-party support and expert services for Oracle, SAP, VMware, and PostgreSQL environments. Its global support and maintenance, and open-source modernization solutions help organizations run, optimize, and transform enterprise technology environments. It empowers customers to reduce vendor dependency and align technology strategies with business objectives. Spinnaker Support is trusted worldwide, including in highly regulated industries, giving organizations greater choice, control, and flexibility to unlock long-term value and transformation. For more information: www.spinnakersupport.com. Follow Spinnaker on LinkedIn.