Figure

Builds humanoid robots for homes and workplaces

Field Service Technician - Commercial Site Team

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeFontana, CA, USA$35 - $50 /hrIn-person

About the Job

Requirements

At least 3 years of experience working with complex systems.
Familiarity with computer-based tools such as Command Prompt, Google Suite, and in-house development graphical user interfaces.
Familiarity with electrical hardware diagnostic tools such as oscilloscopes, digital multimeters, and current probes.
Familiarity with torque tools and mechanical assembly.
Ability to read printed circuit board and harness schematics.
Experience diagnosing full-system architecture and using organized diagnostic processes.
Ability to remove and replace mechanical components weighing up to 50 pounds.
A valid driver's license and a clean driving record.

Responsibilities

Maintain humanoid robots and necessary site infrastructure at commercial or residential locations.
Perform routine maintenance and inspections of the humanoid robot fleet.
Troubleshoot mechanical, electrical, and software-based issues.
Work with engineering, build, validation, and fabrication teams to resolve issues quickly.
Verify use-case stability on-site and provide actionable feedback to development teams to drive product improvements.
Maintain detailed and accurate records of maintenance and repairs.
Develop tools and document diagnostic procedures to improve processes.
Follow assembly documentation.
Work under short timelines when needed.
Work in customer-facing positions.

Desired Qualifications

Experience with CATIA or another computer-aided design program.
Fabrication experience.
Printed circuit board rework experience.
Data acquisition system implementation experience.
Experience with small brushless motors.
Knowledge of harmonic drives, clutches, and torque/force sensors.
Robotics experience.
Experience using Jira, Confluence, and Slack.
IPC 610, IPC 620, or J-STD-001 knowledge or certification.

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are looking for a Field Service Technician to compliment our superstar team. The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet. This role is unique, you will be on the front line during commercial deployments, ensuring that both the robots and their supporting hardware are operational and optimized for customer-site.

Responsibilities:

Responsible for the maintenance of humanoid robots and necessary site infrastructure at commercial or residential locations.
Perform routine maintenance and inspections of the humanoid robot fleet.
Proficient in troubleshooting mechanical, electrical and software-based issues.
Work closely with engineering, build, validation and fabrication teams to resolve issues quickly.
Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements.
Maintain detailed and accurate records of all maintenance and repairs.
Develop tools and document diagnostic procedures for process improvement.
Ability to follow assembly documentation.
Ability to work under short timelines when needed.
Experience in customer-facing positions.

Requirements:

3+ years experience working with complex systems.
Familiarity with computer based tools such as but not limited to CMD prompt, Google Suite, in house development GUI’s.
Familiarity with electrical hardware based diagnostic tools such as but not limited to Scope, Digital MultiMeter, Current Probes.
Familiarity with torque tools and mechanical assembly.
Ability to read PCB and Harness schematics.
Full system architecture diagnostic experience and organized diagnostic processes.
Ability to remove and replace mechanical components up to 50lbs.
Great attitude and excited to face challenges.
Valid drivers license and clean driving record.

Bonus Qualifications:

Catia or CAD based program experience.
Fabrication experience.
PCB Rework experience.
DAQ system implementation experience.
Small brushless motor experience.
Harmonic drive, clutches, torque/force sensor knowledge.
Robotics experience.
Experience using Jira, Confluence, Slack.
IPC 610, 620 or J-Std-001.

The US base pay range for this full-time position is $35.00 to $50.00 per hour.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.

About the Company

Figure

Builds humanoid robots for homes and workplaces

Figure builds general-purpose humanoid robots for physical work in homes and commercial facilities, using a human shape to operate in spaces designed for people. Its Helix AI system combines visual perception, language understanding, and movement control so robots respond to instructions and adapt to their surroundings. The electric robots use arms, hands, and legs to handle household chores or move and sort goods at industrial sites. Its commercial business works through customer deployment agreements that focus on physical tasks in factories and distribution facilities. Figure was founded in 2022 and is headquartered in San Jose, California.

Company size: 201-500
Company stage: Series C
Total funding: $1.9B
Headquarters: San Jose, CA
Founded: 2022

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