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Transcom

Outsourced AI-driven CX solutions provider

Facilities Specialist

Facilities ManagementConfirmed live in the last 24 hours
Full-timeManila, Metro Manila, PhilippinesIn-person

About the Job

Requirements

  • A Bachelor's/College Degree in any field is required.
  • Knowledge of HVAC (Heating, Ventilation, and Air Conditioning), FM200 systems, UPS systems, ATS, and generator maintenance is preferred.
  • Ability to manage time effectively and set clear objectives and priorities.
  • Previous experience working in a performance-driven environment.

Responsibilities

  • Serve as the first-level point of contact for site facilities issues and coordinate communication with stakeholders, vendors, building administration, and internal clients.
  • Keep offices and buildings in good repair and safe condition, including plumbing, electrical, and HVAC systems, and pursue cost containment and efficiencies.
  • Monitor critical site equipment, assist with preventive maintenance, and maintain an inventory database of company assets, including incoming and outgoing equipment.
  • Provide bi-weekly inventory status reports to the Facilities Manager and monitor facilities supply levels.
  • Monitor maintenance of company vehicles, fleets, and shuttle services.
  • Create and assign work orders to technicians, subcontractors, and vendors; communicate work orders; assist management with problem resolution; report on open and closed work orders; and follow up on their status.
  • Assist with daily office inspections and maintain site common areas in a neat, organized, and professional condition.
  • Support day-to-day Facilities Management Department operations and provide administrative support to the Site Facilities Manager.
  • Coordinate external mail and courier pickups and deliveries.
  • Process invoices and ensure correct department charging; maintain work order, proposal, government, department, and vendor files; and check vendor paperwork for accuracy.
  • Respond to facilities inquiries and concerns, ensure timely and quality service delivery, and follow up with stakeholders.
  • Monitor and assist with room reservations and allocations and prepare for site visitors and guests.
  • Monitor housekeeping, site cleaning, and maintenance, and assist with facilities activities.
  • Assist the Facilities Manager in identifying long-term asset-services trends and needs, setting departmental goals, and developing plans for the department's human resources, intellectual capability, and information technology capabilities.
  • Establish a regular inspection system to assess the efficiency and effectiveness of management operations, procedures, and systems, in coordination with the Facilities Manager and the Administrative and Technical Services Team, to support stakeholder satisfaction.
  • Carry out other duties assigned from time to time.

Desired Qualifications

  • One to four years of experience is preferred.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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