Partner Infrastructure Readiness Analyst

Summary

IS&T EMEIA brings together all IS&T functions across Europe, the Middle East, India, and Africa including Business Intelligence, Corporate and Customer Systems, Employee Experience and Productivity, Infrastructure Services, and Retail. The team partners with global leadership to deliver key programs at a regional level, navigating the unique complexity and scale of one of Apple's most diverse operating regions. IS&T EMEIA also leads Apple's IS&T Accessibility Center of Excellence, helping teams across Apple ensure that websites, internal systems, and services work for everyone. The Partner Infrastructure Readiness Analyst is responsible for ensuring that third-party systems and infrastructure are scalable, resilient, well supported and capable of supporting peak operational periods. This is a critical role in ensuring that Apple can deliver an exceptional experience to all our customers. The successful candidate needs to have excellent situational awareness and collaboration skills to manage key relationships across our third-party partner community and key Apple stakeholders. They will work cross-functionally between third-party partner IT, Apple IS&T, Business and BPR teams to ensure seamless systems performance and operational excellence.

Minimum Qualifications

Excellent situational, collaboration, and relationship management skills, with the ability to manage cross-functional teams and vendor relationships Proven project management experience, leading multiple initiatives simultaneously while collaborating with cross-functional teams Ability to assess root cause analyses and drive the implementation of long-term corrective actions Exceptional analytical and problem-solving skills, with the ability and passion to see issues through to a conclusion

Preferred Qualifications

Experience of third-party systems integration or supply chain systems An understanding of network systems and infrastructure concepts Experience with structured vendor performance scoring frameworks (e.g. SPRI or equivalent) Experience of system scalability assessments, infrastructure projects, and managing IT support for large-scale operations Bachelor’s degree in Information Technology, Computer Science, Supply Chain Management, or a related field (or equivalent experience)

Description

Act as the single point of contact (SPOC) for major third-party partner incidents, including fielding direct phone/text escalations from 3PL IT SPOCs within a defined response window (currently approximately 30 minutes). Own the technology-specific scoring and narrative commentary within the quarterly SPRI (Supplier Performance Review & Improvement) scorecard process for assigned 3PL partners. Peak readiness scale testing and due diligence to ensure third-party partners can support peak events (Q1/Peak Readiness sign-off). Change Management and risk assessment for third-party IT infrastructure changes, including enforcing change freeze windows during New Product Introduction (NPI) and Hypercare periods. WAN and network capacity monitoring for partner-operated sites (e.g. SD-WAN circuit utilisation, bandwidth trend review) to validate infrastructure can support peak and BAU volumes. Provide IT Infrastructure, network and support expertise for major projects, including partner selection and onboarding (e.g. new 3PL partner IT requirements and readiness sign-off).

Responsibilities