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EZCORP

Non-recourse pawn loans with merchandise sales

Customer Service

Checkout & Customer ServiceConfirmed live in the last 24 hours
Full-timeTocoa, Colón, HondurasNo salary listedIn-person

About the Job

Requirements

  • The candidate must be 19 to 24 years old.
  • The candidate must have completed Diversificado education.
  • The candidate must have a Bachiller en Ciencias y Letras, Perito Contador, or a related career.
  • The candidate must have between zero and six months of experience.
  • The candidate must have knowledge of one to three topics relevant to performing the role, including customer service, commercial operations, and sales.
  • The candidate must have intermediate knowledge of Office packages.
  • No English-language knowledge is required.

Responsibilities

  • Achieve portfolio, revenue, and sales indicators.
  • Control the values, inventory, and assets handled by the store.
  • Ensure a good customer experience.
  • Carry out commercial activities assigned to the team.
  • Correctly execute the NEHA methodology in the store.
  • Execute store security processes.
  • Be responsible for assigned funds.
  • Carry out activities assigned by the Store Manager.
  • Keep the assigned area and the store generally orderly and clean.
  • Control the items on the sales floor.
  • Monitor competitors and the market.
  • Conduct internal audits of cash funds.
  • Reconcile the cash in the assigned register.
  • Reconcile active items and items for sale.
  • Ensure excellent service at the counter, by telephone, and by message.
  • Ensure the team correctly uses uniforms and maintains its image.
  • Follow up on compliance with company rules and policies.
  • Ensure the store maintains a good image.
  • Comply with the organization's existing and subsequently implemented policies and processes, including any modifications.

About the Company

EZCORP

Non-recourse pawn loans with merchandise sales

EZCORP provides short-term cash solutions through pawn loans and sells pre-owned merchandise. It operates pawn stores in the United States and Latin America where customers can obtain non-recourse loans secured by personal property. In addition to lending, EZCORP sells collateral forfeited merchandise and used goods to value-conscious shoppers. The company targets cash- and credit-constrained consumers and emphasizes a straightforward customer experience in fast-paced locations. Unlike pure lenders, EZCORP combines lending with merchandise sales and brand-wide service standards to differentiate itself. Its goal is to meet customers’ immediate cash needs while offering access to affordable used items, supported by a scalable store network and a focus on service quality.”}

Company size
1,001-5,000
Company stage
IPO
Headquarters
Austin, TX
Founded
1978

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