Customer Onboarding Specialist
Halter
Customer Onboarding Specialist
Halter
Data-driven pasture management for dairy farms
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.
To find out more, visit our LinkedIn & Instagram.
About the role
As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on new ranches. You’ll own deployments end-to-end, training animals and operators, solving problems, and supporting producers as they get started. While most deployments happen remotely, time on ranch matters, and you’ll regularly work alongside customers in the field.
This role is practical, hands-on, and highly ownership-driven. Every ranch is different, and you’ll tailor each deployment to help producers build confidence with Halter.
Own deployments from sales handoff through a smooth transition to Territory Manager and Support teams
Work directly with ranchers to bring Halter into their operation and support day-to-day use
Lead training that fits the ranch: practical, straightforward, and useful
Act as the main point of contact during deployment, giving customers a clear, reliable owner
Partner closely with Sales, Territory Managers, Support, Product, and Operations to keep deployments coordinated
Keep deployments on track by managing timelines, aligning resources, and clearing blockers
Solve problems quickly and adapt plans as conditions change
Spot patterns in the field and help improve how future ranches are deployed
Track key signals to understand what’s working and where we can improve
Set customers up with the confidence and foundation needed for long-term success with Halter
Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts
Confidence operating independently and keeping priorities organized
The ability to coordinate moving pieces and keep things progressing without constant oversight
A practical, solutions-focused mindset when challenges come up
Comfort working cross-functionally: pulling in the right people and keeping everyone aligned
Clear, straightforward communication
Good judgment and the ability to adapt when plans changeA genuine care for the people we serve and the quality of the work
Agriculture or ranching experience
You can communicate in Spanish - this would be a bonus, but isn’t required
Startup or high-growth environment experience
Familiarity with tools like Salesforce, Intercom, or similar systems
Experience working in ag-tech
Employee Stock Ownership Plan (ESOP): Own a part of Halter and share in our growth and success
401(k): 100% match on the first 3% contributed, plus 50% match on the next 2% (up to a 4% employer match), with immediate vesting
Comprehensive health benefits: Medical, dental, and vision coverage starting the first day of the month after you join (with most premiums covered, including 100% of employee-only health premiums on select plans)
Employee Assistance Program (EAP) & paid wellness leave: Access confidential support through JustWorks plus 3 paid wellness days per year
Personal growth fund: $750 USD per year to support learning, development, or personal growth goals
Unlimited PTO: Take time off when you need it—no accrual required, available from day one
Parental leave: 16 weeks paid leave for birthing parents and 8 weeks paid leave for non-birthing parents
Onboarding travel to New Zealand: Fly to NZ for onboarding at Halter HQ in Auckland—meet the team, visit a test farm, and immerse yourself in all things Halter
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.
Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Halter provides data-driven pasture management for dairy farms. It delivers daily updates on pasture covers, growth rates, and leaf emergence by combining satellite imagery, local weather, biophysical models, grazing data, and seasonal trends. Farmers use the information to decide where and when to graze, optimize fencing and shifting of livestock, and allocate pasture efficiently to boost animal performance. The platform also hosts a community where farmers share experiences and best practices. Halter’s subscription-based service gives farmers ongoing access to the data and tools they need to run their operation more productively and profitably. Goals include helping farmers maximize pasture use and animal productivity, improve resilience to environmental changes, and build a collaborative farming community.
Explore more opportunities at Halter