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Lowe's

Runs home improvement stores for DIYers and pros

Sales Specialist - Proservices, Day

Retail SalesPosted on Nov 9
Full-timeStrongsville, OH, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED is required, or equivalent years of experience may substitute where applicable.
  • General Studies.
  • External experience in customer-facing sales or six months of Lowe's retail experience.
  • One year of sales experience identifying and selling products based on customer needs.
  • One year of customer-service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
  • Ability to obtain sales-related licensure or registration as required by law.

Responsibilities

  • Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
  • Develop an understanding of Pro customers' businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
  • Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to Pro customer projects.
  • Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts and increase Pro average tickets and transactions.
  • Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
  • Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
  • Use Pro Extended Aisle and Pro Merchandising programs to win sales when products or quantities needed by Pro customers are unavailable in-store or within the Lowe's distribution network.
  • Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
  • Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
  • Use Lowe's U and other training platforms to learn key updates and improve selling skills.

Desired Qualifications

  • Associate degree.
  • One year of experience entering and submitting customer sales orders, including special-order sales orders.
  • One year of experience identifying and selling products based on customer needs or plans.
  • One year of experience following up on outstanding or incomplete customer orders, sales, or installations.
  • One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
  • One year of experience in a sales environment with required sales goals or metrics.
  • Bilingual ability.
  • Working knowledge of Microsoft Office, including Excel and Teams.
  • Professional certification related to the specialist's department.

About the Company

Lowe's

Runs home improvement stores for DIYers and pros

Lowe's runs home improvement stores across the United States, selling tools, lumber, appliances, paint, flooring and garden supplies to do-it-yourself homeowners and professional contractors. Shoppers can buy in its stores, on Lowes.com or through its app, with options for in-store pickup and delivery to homes and jobsites. Beyond products, Lowe's sells installation and home services for projects such as kitchens, flooring, roofing and water heaters, scheduled through its stores and website. It earns money mainly from merchandise sales, plus installation fees and its co-branded credit cards for consumers and businesses. Lowe's was founded in 1946 and is based in Mooresville, North Carolina.

Company size
10,001+
Company stage
IPO
Headquarters
Mooresville, NC
Founded
1946

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