Commercial Insurance Account Manager - Entertainment

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

This team is based in Nashville, TN - they work hard & play hard; their teamwork & culture is a huge part of their success. They work on all lines of commercial insurance and their specialty is supporting entertainment industry clients. This is an exciting opportunity to join a driven, energetic, fun team who loves to grow and develop their team members!

The role of the commercial insurance account manager is to participate in the production of new and renewal business and to provide a high level of client service to new and existing clients.

LOCATION: Hybrid in Nashville, TN

WHAT WE’RE LOOKING FOR: 

• Candidates with strong, professional communication skills – both written and verbal. Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation with clients or internal stakeholders.
• High attention to detail, and the ability to learn and understand software systems quickly.
• REQUIRED: At least 5+ years of commercial insurance account management experience AND a current property & casualty license. Entertainment industry experience is nice to have but not required.
• Candidates who adapt well to priority changes, deadlines, and who love problem solving and coming up with solutions and answers to client questions.

WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

A. Handle renewal and new business for the company that is assigned to you from the production team as well as from call-in and client referrals and by expanding existing networks and business relationships.
B. Maintain/strengthen relationships with prospect and client decision makers, insurance buyers, and company contacts.
C. Manage day-to-day account responsibilities and successfully perform renewal process for existing accounts. Day-to-day duties include but are not limited to:
• resolving client problems
• responding to client questions
• monitoring clients insurance program for possible changes
• facilitating resolution to claims
• coordinating the delivery of value-added services.
D. Perform administrative account management duties such as completing applications, billing, resolving collection problems, corresponding with carriers, providing customer status reports, coordinating and following up on audits, attending sales meetings, reviewing production reports and supporting internal staff department requests for information.
E. Determine risk management and client coverage needs to develop effective insurance programs for new and renewal accounts.
F. Provide coaching, direction and day-to-day supervision to account support staff.
G. Develop effective proposals and make presentations to close new accounts and renew existing accounts.
H. Provide input and support in order to develop and execute a marketing strategy.
I. Follow new business and renewal processes, procedures and practices according to established company systems and guidelines.
J. Manage entertainment and new business development expenses prudently.
K. Apply all enabling technology to ensure efficient and effective delivery of service according to company policies, procedures and practices
L. Perform other duties and special projects as assigned.

WHAT YOU’LL BRING:

• Bachelors Degree Preferred
• Current P&C License.
• Minimum of 5 years’ experience in this role or similar role
• Ability to maintain a high level of visual attention and mental concentration for significant periods of time.
• Ability to solve complex problems and deal with a variety of variables in situations where some standardization exists.3
• Ability to read, analyze and interpret insurance data.
• Ability to understand, interpret and implement procedures.

COMPENSATION:

Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.

WHY EPIC:

EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

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