Brand Ambassador - Experience

Location:

Chatswood

Address:

345 Victoria Avenue Chatswood, New South Wales 2067 Australia

Job Title:

Brand Ambassador, Experience (Casual)

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam.  We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. 

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. 

Position Overview:

JOB PURPOSE:

The Brand Ambassador (Casual) role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to operational efficiency that impact the overall quality of customer experience including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.

What You’ll Do

Store Financial Performance:

• Contribute to the store’s overall target by achieving productivity standards
• Achieve or exceed personal sales targets that may vary depending on seasonality

Engagement:

• Contribute to a positive store environment through effective communication, teamwork, and partnership with brand ambassadors and the store management team
• Attend and participate in all store meetings, events, and product knowledge sessions
• Demonstrate values and behaviors consistent with Canada Goose’s culture

Operational Excellence:

• Compliant with store operating procedures to minimize store shrink 
• Handle all Point of sale (POS) transactions in compliant with company standards
• Ensure overall accuracy in inventory
• Ensure proper organization and accessibility of Canada Goose’s products
• Process inbound and outbound shipment; replenishment, damages, return to vendor, etc.
• Support in the upkeeping overall physical store maintenance and standards
• Responsible for maintenance of the Visual merchandise directives
• Other responsibilities may be added to meet the needs of the business

Customer Experience:

• Ensure an outstanding customer experience through operational efficiency (such as: stock room management, cash wrap experience and sales floor best practices)
• Drive our Net Promoter Score (NPS) 

Let’s Talk About You

• At least 1 year of retail experience, preferably in a customer focused environment
• Experience working with affluent and luxury brands is an asset
• High-volume traffic experience is an asset
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
• Strong organizational skills and keen attention to detail
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of inventory management and point of sale systems
• Excellent communication and interpersonal skills
• Self motivated, able to work independently and know when to seek guidance
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset
• Good command of English
• Fluent in Mandarin will be an advantage

What’s in it For You?

• A company built on Canadian roots and heritage

• Your work is recognized with a comprehensive and competitive Total Rewards Program

• Opportunities for career growth through numerous internal and external programs

• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards

• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• Inspiring leaders and colleagues who will lift you up and help you grow

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at: [email protected].