Lead Infrastructure Engineer

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward - we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

The Lead Engineer (LE) serves as a principal technical leader within customer projects, overseeing the deployment and transition of technical solutions to address client requirements. Acting as a bridge between high-level architectural design and hands-on delivery, the LE ensures that solutions are practical, scalable, cost-efficient, and aligned with both organizational objectives and specific customer demands.

 WHAT YOU’LL DO

• Own all infrastructure and technical activities across the project lifecycle, ensuring consistent delivery.
• Act as the main contact for customer technical teams and, with the Project Manager, present the full solution architecture to the customer.
• Support the Bid team on technical designs: review Target Design Documents, anticipate on-premises and central provisioning, and contribute to Technical Impact Analysis (TIA).
• Work with Implementation Engineers to produce accurate delivery effort estimates.
• Define and run release management, including deployment readiness, environment validation, rollback planning and post-deployment checks.
• Lead capacity planning and performance tuning across platforms and infrastructure for scalability, stability and efficient resource use.
• Replace repetitive manual work with scripting, workflow automation and standard engineering practices, and define requirements for automating provisioning.
• Act as liaison to Engineering Managers on custom developments and product issues, raising and qualifying Requests for Action (RFAs).
• Run the Change Request process with clear business justification and technical scoping.
• Lead structured troubleshooting and coach the team through technical plans, knowledge sharing and cross-training.

Qualifications

ABOUT YOUR SKILLS

• 8+ years deploying or supporting application software, with several full-lifecycle implementations.
• Bachelor’s degree (B.Tech or B.E.) in Mechanical, Electrical or Electronics Engineering, or equivalent; a professional qualification is a plus.
• Strong Linux system administration.
• Hands-on experience with load balancers and DNS.
• Experience with application web servers.
• Scripting and automation skills for deployment and provisioning.
• Solid release, change and risk management practices.
• Systems thinking, with the ability to see how complex architectures fit together.
• Clear technical writing and the ability to explain complex topics to customers and non-technical stakeholders.
• Customer focus, coaching and conflict management skills, and willingness to travel.

WHAT WE OFFER

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 

🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. 

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. 

Salary / Compensation Note

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