T

TSC

Global CX agency building customer journeys

Program Management Office Director

Full-Time
No salary listed
Expert
Bachelor's
Huntsville, AL, USA
RemoteIf not based in Huntsville, travel may be required up to 25% of the year.
Project & Program ManagementProgram Management
No H1B Sponsorship
US Citizenship, US Top Secret Clearance Required

About the job

Requirements
  • A bachelor's degree in Engineering, Business, or a related technical field is required.
  • At least 10 years of experience in program or project management, including at least 3 years in a leadership role managing Program Managers or project teams.
  • Strong business acumen and strategic thinking skills are required.
  • Experience developing and improving program management processes and tools is required.
  • Experience managing direct reports, including hiring, mentoring, and performance management, is required.
  • Excellent written and verbal communication skills focused on stakeholder communication and management are required.
  • Highly proficient in Microsoft Office products and program management tools such as Project, Confluence, Teams, and JIRA.
  • Experience generating responses to requests for information and requests for quotation or proposal is required.
  • Ability to obtain and maintain a Secret clearance is required.
  • U.S. citizenship is required.
Responsibilities
  • Lead the Program Management Office and manage a team of Program Managers overseeing the full lifecycle of radio-frequency-based products in the precision weapons domain.
  • Lead, mentor, and develop a team of Program Managers responsible for all phases of program execution from inception through completion.
  • Collaborate with Product, Engineering, Production, and Division leadership to align program objectives with organizational goals.
  • Hold and oversee Program Management Reviews in support of the Division's programs.
  • Develop, implement, and continuously improve PMO processes, tools, and best practices across all programs.
  • Communicate issues and risks to internal and external stakeholders and keep management informed.
  • Oversee program performance to ensure adherence to cost, schedule, and technical requirements.
  • Coordinate proposal development and support Program Managers in pricing, subcontracting, technical approach, and schedule development.
  • Guide Program Managers in creating rough-order-of-magnitude estimates and supporting customer funding requests.
  • Serve as the primary escalation point for program issues, risks, and resource conflicts across the business unit.
  • Build and maintain relationships with government program offices, public-sector customers, and internal stakeholders.
  • Establish and monitor program milestones, master plans, and schedules; identify and resolve program problems.
  • Oversee resource allocation and deconflict shared resources across multiple programs and business units.
  • Ensure effective stakeholder communication and management at all levels.
  • Support business development by positioning the organization as a preferred partner for new programs with existing and prospective customers.
  • Lead by example in program management excellence and cross-functional collaboration.
Desired Qualifications
  • PMP certification.
  • Experience managing programs through the EMD or qualification phase of a Department of Defense or Department of War program.
  • Demonstrated experience in vendor or subcontractor management.
  • Experience managing DCAA or DCMA audits of FAR-compliant product pricing.

About the company

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • TSC's July 2025 and January 2026 profiles still show active hiring and operations.
  • Partnerships like Zaion added AI callbots, strengthening automation offerings for 2026 prospects.
  • Foundever's August 2026 recapitalization extended maturities to 2030-2031, reducing near-term financial stress.

What critics are saying

  • Foundever cut nearly $900 million debt on August 17, 2026; balance-sheet pressure persists.
  • Laurent Uberti and Olivier Camino exited July 31, 2026, creating leadership uncertainty.
  • Foundever could fold TSC into broader delivery, erasing the TSC brand entirely.

What makes TSC unique

  • TSC combines CX strategy, design, and build for digital channels, not pure consulting.
  • The agency specializes in chatbots, social media, and self-service, matching digital-first brands.
  • Its Foundever parent gives access to global CX operations and enterprise accounts.

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Benefits

  • Health Insurance
  • 401(k) Company Match
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Tuition Reimbursement