T

TSC

Global CX agency building customer journeys

Field Service Engineer

Full-TimePosted on 10/16/2026
No salary listed
Senior
Bachelor's
Aurora, CO, USA+3 moreMore locations: Bedminster, NJ, USA | Arlington County, Arlington, VA, USA | Huntsville, AL, USA
In PersonTravel up to 40%, including potentially extended-duration trips to customer, partner, laboratory, government, and test locations.
Field ServiceEquipment Field Service
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • A bachelor's degree in Engineering, such as Mechanical, Electrical, Software, or a related field.
  • At least 5 years of experience in systems integration, testing, or engineering roles.
  • Hands-on experience integrating subsystems, preferably radio-frequency-based, onto larger platforms across mechanical, electrical, software, and firmware interfaces.
  • Strong troubleshooting and problem-solving skills in field environments.
  • Excellent communication and collaboration skills.
  • Willingness and ability to travel up to 40% as required by integration and testing activities.
  • Ability to work independently in dynamic environments with self-motivation and attention to detail.
  • Ability to obtain and maintain a Secret Department of Defense clearance.
  • U.S. citizenship.
Responsibilities
  • Learn and apply FALCATA product hardware and software operations, including theory of operation, product usage, and troubleshooting methods.
  • Support integration and testing of FALCATA subsystems, such as seekers and proximity sensors, on larger customer or partner platforms for field testing, customer demonstrations, validation events, and acceptance activities at customer, partner, government, and test sites.
  • Provide hands-on technical support across mechanical, electrical, software, and firmware interfaces to ensure successful subsystem integration.
  • Troubleshoot, diagnose, and resolve integration issues in real time, coordinating with internal engineering teams, customers, and external partners.
  • Develop, execute, and refine integration test plans, test procedures, performance evaluations, and supporting documentation.
  • Evaluate customer and test data during integration events using FALCATA product evaluation tools to assess and demonstrate product performance.
  • Develop reports documenting product behavior, test observations, anomalies, system configurations, and reproduction steps to enable factory-based troubleshooting and root-cause analysis.
  • Communicate customer needs, operational feedback, product usage observations, technical issues, and capability gaps to product engineering teams to support product refinement and future development.
  • Complete integration, testing, validation, and acceptance activities on schedule and in accordance with program requirements and customer expectations.
  • Communicate integration status, technical issues, risks, and recommended actions to internal stakeholders, program management, and leadership.
  • Collaborate with engineering, product, and program management teams to capture lessons learned and improve integration processes, test methods, tools, and documentation.
  • Travel up to 40%, potentially for extended durations, to support customer, partner, laboratory, government, and field test events.
Desired Qualifications
  • Experience with seekers, proximity sensors, or similar subsystems in defense or aerospace applications.
  • Experience supporting integration and testing at customer or partner sites.
  • Experience with system-level test planning and execution.
  • Experience working with multidisciplinary engineering teams.
  • Prior experience in a lead or mentoring role.

About the company

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • TSC's July 2025 and January 2026 profiles still show active hiring and operations.
  • Partnerships like Zaion added AI callbots, strengthening automation offerings for 2026 prospects.
  • Foundever's August 2026 recapitalization extended maturities to 2030-2031, reducing near-term financial stress.

What critics are saying

  • Foundever cut nearly $900 million debt on August 17, 2026; balance-sheet pressure persists.
  • Laurent Uberti and Olivier Camino exited July 31, 2026, creating leadership uncertainty.
  • Foundever could fold TSC into broader delivery, erasing the TSC brand entirely.

What makes TSC unique

  • TSC combines CX strategy, design, and build for digital channels, not pure consulting.
  • The agency specializes in chatbots, social media, and self-service, matching digital-first brands.
  • Its Foundever parent gives access to global CX operations and enterprise accounts.

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Benefits

  • Health Insurance
  • 401(k) Company Match
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Tuition Reimbursement