T

TSC

Global CX agency building customer journeys

Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A bachelor's degree in Engineering, such as Mechanical, Electrical, Software, or a related field.
  • At least 5 years of experience in systems integration, testing, or engineering roles.
  • Hands-on experience integrating subsystems, preferably radio-frequency-based, onto larger platforms across mechanical, electrical, software, and firmware interfaces.
  • Strong troubleshooting and problem-solving skills in field environments.
  • Excellent communication and collaboration skills.
  • Willingness and ability to travel up to 40% as required by integration and testing activities.
  • Ability to work independently in dynamic environments with self-motivation and attention to detail.
  • Ability to obtain and maintain a Secret Department of Defense clearance.
  • U.S. citizenship.

Responsibilities

  • Learn and apply FALCATA product hardware and software operations, including theory of operation, product usage, and troubleshooting methods.
  • Support integration and testing of FALCATA subsystems, such as seekers and proximity sensors, on larger customer or partner platforms for field testing, customer demonstrations, validation events, and acceptance activities at customer, partner, government, and test sites.
  • Provide hands-on technical support across mechanical, electrical, software, and firmware interfaces to ensure successful subsystem integration.
  • Troubleshoot, diagnose, and resolve integration issues in real time, coordinating with internal engineering teams, customers, and external partners.
  • Develop, execute, and refine integration test plans, test procedures, performance evaluations, and supporting documentation.
  • Evaluate customer and test data during integration events using FALCATA product evaluation tools to assess and demonstrate product performance.
  • Develop reports documenting product behavior, test observations, anomalies, system configurations, and reproduction steps to enable factory-based troubleshooting and root-cause analysis.
  • Communicate customer needs, operational feedback, product usage observations, technical issues, and capability gaps to product engineering teams to support product refinement and future development.
  • Complete integration, testing, validation, and acceptance activities on schedule and in accordance with program requirements and customer expectations.
  • Communicate integration status, technical issues, risks, and recommended actions to internal stakeholders, program management, and leadership.
  • Collaborate with engineering, product, and program management teams to capture lessons learned and improve integration processes, test methods, tools, and documentation.
  • Travel up to 40%, potentially for extended durations, to support customer, partner, laboratory, government, and field test events.

Desired Qualifications

  • Experience with seekers, proximity sensors, or similar subsystems in defense or aerospace applications.
  • Experience supporting integration and testing at customer or partner sites.
  • Experience with system-level test planning and execution.
  • Experience working with multidisciplinary engineering teams.
  • Prior experience in a lead or mentoring role.

About the Company

TSC

Global CX agency building customer journeys

TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2011

Recently Posted Jobs

Explore more opportunities at TSC

See more jobs