Resell Partner Manager
No salary listed
Mid
Staines-upon-Thames, UK
In Person
Sales & Account ManagementBusiness Development & Partnerships
About the job
Requirements
- Experience leveraging or critically thinking about how to integrate artificial intelligence into work processes, decision-making, or problem-solving, such as using artificial intelligence-powered tools, automating workflows, analyzing artificial intelligence-driven insights, or exploring artificial intelligence's potential impact on the function or industry.
- Develop and maintain standard operating procedures, including business planning guides and enablement journeys.
- Effectively coach and enable partners remotely and face to face as needed.
- Communicate partner program requirements and benefits across the ecosystem.
- Provide day-to-day management of the partner ecosystem.
- Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practices are executed.
- Conduct quarterly and bi-annual business reviews.
- Develop partner business cases and program roadmaps.
- Articulate investment areas needed to enter and progress through the partner program.
- Execute remediation plans.
- Enhance and manage the partner portal and other systems.
- Work toward partner revenue goals through teaming and subcontracting.
- Build and maintain relationships between the PDC and the partner ecosystem.
- Participate in marketing events.
- Travel approximately 10% of the time.
Responsibilities
- Build partner practices through business plan development, account planning, partner expectation management, and industry, regional, and product focus to sell, solve, and deliver growth.
- Plan for success through partner achievement target agreements, capacity planning, growth investment, and points-earning roadmaps.
- Manage the partner ecosystem and cross-functional stakeholder collaboration through readiness assessment scoring, partner milestone achievement, success roadmap sessions, regular ecosystem evaluations, tiering progress, acquisition targets, health analysis, and metrics reporting.
- Drive ecosystem governance through stakeholder communication, execution plans, reporting and dashboard preparation, and global interlocks with other regions.
- Work with a specified set of ServiceNow partners to generate new business in existing accounts and new logos, and ensure partners assist in delivering successful projects across ServiceNow sales segments in a designated geography (AMS/EMEA/APJ).
- Direct and align partner investment in ServiceNow with areas of greatest opportunity, and align partner corporate missions and goals with ServiceNow people, programs, and resources.
- Ensure alignment with ServiceNow's Partner Industry Solutions strategy and, where applicable, Service Provider programs.
- Accelerate Workflow and Now Platform practice growth through joint go-to-market plans and associated investment aligned with ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success.
- Drive regular partner cadence, including pipeline reviews, operational excellence, quarterly business reviews, and executive business center meetings, to support partner and ServiceNow executive alignment.
- Develop and execute capacity plans to ensure partners are positioned to sell the value of the Now Platform and deliver successful customer implementations with strong customer success through proper competencies, certifications, and committed co-delivery plans.
- Collaborate with marketing teams on both sides to build and execute joint closed-loop demand-generation plans, including Partner Prospecting Days, CxO roundtables, and joint events.
About the company
ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Subscriptions grew: ServiceNow reported $3.877 billion in subscription revenue for the June 2026 quarter, up 24.5% year over year.
- Hybrid work is established: ServiceNow says most staff have flexible arrangements, requiring two or more office days weekly.
- Security work expanded: the April 2026 Armis acquisition added protection for industrial equipment, medical devices, and connected hardware.
What critics are saying
- Subscription margins narrowed: in June 2026, ServiceNow kept 73.5% of subscription revenue after direct costs, versus 80% a year earlier.
- Remote roles limit relocation: ServiceNow requires staff to remain within their employment state, province, region, or country.
- Older versions lose support: ServiceNow supports two release families and schedules upgrades for customers who fall behind.
What makes ServiceNow unique
- Customers get separated systems: ServiceNow assigns each customer its own software instance and database, unlike shared tenant designs.
- Outages get business context: ServiceNow's configuration database maps servers and applications to the business services depending on them.
- Customers choose upgrade timing: ServiceNow's separate instances let enterprises schedule releases independently from other customers.
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Benefits
- Generous family leave
- Flexible PTO
- Matched Donations
- Retirement benefits
- Annual learning stipends
- Paid volunteer time