At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.

Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here!

PLEASE SUBMIT YOUR RESUME IN ENGLISH

Department: Customer Support

This team is composed of support professionals who work most closely with our clients’ teams and their systems, supporting their technical needs with expertise and acumen. This will require both conversational and advisory support as well as tactical, operational support in the form of ad hoc data manipulation and analysis, rapid root cause analysis, technical problem solving, and coordination with Signifyd’s engineering and customer success teams.

The Role

As a Senior Technical Account Manager Support, you are responsible for serving as the post-sales technical advisor / support to key Latin American merchants. You will work cross-functionally with multiple internal teams to employ Signifyd’s implementation methodology and ensure timely integrations and responses to technical support issues. As the merchant's technical contact and at times the first touchpoint for technical topics from within the Support team, you will play a critical role in ensuring a world-class experience for existing merchants. The portfolio of your customers will include all sizes from medium-sized businesses in the SMB space, to larger Enterprise merchants in Latin America.

Responsibilities:

Integrate merchants utilizing various partners and platforms. These include customized OMS / eCommerce API integrations as well as VTEX, Shopify, Magento, BigCommerce and NetSuite partnerships. You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation.
Work cross-functionally to continue to make the customer experience better for our customers. Cross-functional work may interface with product, risk, marketing, and engineering. During off-season times, this work may be a substantial part of your job
Escalate unresolved customer issues to the appropriate cross-functional teams (Billing, Claims, Chargebacks, Implementations, Customer Success, Product, Engineering)
Research and troubleshoot customer inquiries within Support team using the appropriate technology and resources
We work in an evolving space. You will be responsible for documenting and sharing best practices for internal utilization
Partner closely with our customer success team as the go-to person for main technical needs.
Communicate integration status to key client stakeholders and document progress toward milestones
Fully understand Signifyd’s implementation methods utilizing the most up-to-date practices
Keep a clean onboarding and support tickets portfolio with regular and transparent updates kept in CRM
Own timely delivery of key integration milestones. Many integrations will have bespoke requirements and milestones and success criteria. Your responsibility is to identify and clearly define those milestones and ensure they are achieved.
Build strong relationships with our internal products team to provide feedback and guidance on our product’s satisfaction of user needs.
You may be responsible for providing Signifyd Console training to merchants
Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business
Embody Signifyd values and serve as a role model for team members. Help onboard new team members into the team as their buddy, supporting their initial client conversations.

Requirements for position:

A clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
Experience with JSON, Python, APIs, PHP, and/or other web, programming, scripting tools
Proficiency with reporting tools (Looker), troubleshooting tools (Postman, SQL) and management tools (Salesforce)
6 years of technical experience with SaaS solutions.
Ability to examine complex situations, develop associated action plans, and guide peers towards achieving key goals
Demonstrated passion for e-commerce or technology services
Excellent written communication and presentation skills
Timely responses to external and internal stakeholders
Resourceful, detail-oriented when needed, highly organized, and creative
Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
Ability to lead conversations with executive stakeholders
Fluent English and Spanish.
Background in eCommerce, financial/payment systems, and/or fraud mitigation is desirable.
Portuguese language proficiency is desired.

#LI-Remote

Benefits in Mexico:

Health, Dental & Vision Insurance
Life Insurance of 24 months salary
Annual Performance Bonus
Christmas Bonus of 1 Month’s Salary
Food Vouchers
Stock Options
Paid Parental Leave
Flexible Work Arrangements
Telework Stipend for Home Internet
12 Paid Vacation Days with 85% Vacation Premiums
Paid Holidays
Company Social Events
Signifyd Swag
Dedicated learning budget through Learnerbly
On-Demand Therapy for all employees & their dependents

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

PLEASE SUBMIT YOUR RESUME IN ENGLISH

Signifyd's Applicant Privacy Notice

About the company

Signifyd provides fraud protection for e-commerce retailers by offering a real-time platform that detects and prevents fraudulent transactions. It serves a wide range of online sellers, from small businesses to large enterprises, and also offers a financial guarantee on approved transactions. The product analyzes each transaction using machine learning and artificial intelligence to distinguish legitimate orders from fraud, helping retailers reduce chargebacks and increase revenue. Merchants are charged fees per transaction or as a percentage of the transaction value. Signifyd differentiates itself through its financial guarantee, global reach, real-time and historical performance transparency, and a focus on enabling seamless, secure shopping experiences. The company's goal is to help online retailers grow their businesses with confidence by minimizing fraud and friction in the checkout process.

Company Size

201-500

Company Stage

Series E

Total Funding

$411M

Headquarters

Palo Alto, California

Founded

2011

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Simplify's Take

What believers are saying

Signifyd's August 2026 report showed fraud pressure rising 33%, boosting buyer urgency.
BOPIS fraud rose 65% in 2026, expanding Signifyd beyond checkout into fulfillment.
Summer Spark 2026 adds pricing, promotions, and agentic-buying controls for merchants.

What critics are saying

Riskified, Sift, and Shopify-native fraud tools compress pricing and win merchants by 2027.
Signifyd's headcount fell to 514 in March 2026, while postings dropped 68.7%.
If Adobe and Shopify internalize fraud protections, Signifyd becomes a replaceable checkout layer.

What makes Signifyd unique

Signifyd backs approved orders with a 100% financial guarantee, unlike score-only vendors.
Its 2026 Commerce Network spans thousands of merchants and 950 million digital wallets.
Adobe Commerce and Shopify integrations embed Signifyd directly into checkout and returns workflows.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Spending Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Company Match
Stock Options
Annual Performance Bonus
Paid Parental Leave
On-Demand Therapy for all employees & their dependents

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

-1%

The Fintech Times

Oct 14th, 2026

Etraveli Group rebrands Precision as standalone travel fintech arm.

Etraveli Group rebrands Precision as standalone travel fintech arm. Etraveli Group has formally rebranded Precision, previously known primarily as an internal risk management solution, as the group's dedicated travel fintech division. The repositioning, announced on 6 October 2026, broadens Precision's scope beyond fraud controls and gives it a commercial identity as a standalone B2B fintech provider serving airlines, online travel agencies and global travel businesses. The refreshed Precision launches with two named products. Precision Fraud Prevention uses machine learning models trained on travel-specific transaction data to help clients approve a higher proportion of legitimate bookings while containing fraud losses. Precision Travel Flexibility is a decisioning layer that allows travel companies to offer contextual cancellation and change options, adjusting eligibility and pricing at the individual booking level to lift attachment rates and protect margin. Etraveli says both products are designed around the structural realities of the travel sector, notably thin margins, high cancellation volumes and significant exposure to card-not-present fraud. Peny Rizou, chief fintech officer of Etraveli Group and head of Precision, framed the move as an external commercialisation of capabilities developed over two decades of internal use. "Over two decades, we have honed these capabilities internally. By evolving Precision into a specialised fintech arm, we are giving airlines, OTAs and travel partners access to travel-native intelligence that turns challenges like fraud and cancellation risks into scalable, profit-generating strategies." Precision already has named distribution relationships with Outpayce by Amadeus, Mastercard Gateway, Sabre and Checkout.com, which collectively represent substantial coverage of the global flight booking and payments infrastructure. Etraveli did not disclose revenue attributable to Precision, nor the split between internal group usage and third-party client contracts. Market context. The travel payments and fraud-prevention segment has attracted growing fintech interest as airlines and OTAs look to recover margin lost to high chargeback rates and the operational cost of flexible ticketing rules introduced widely during the pandemic period. Several specialist vendors, including Forter, Signifyd and Riskified, already compete in the transaction-level fraud decisioning space across verticals. Precision's stated differentiation is domain specificity: models trained solely on travel data rather than cross-vertical datasets, which the company argues improves approval accuracy for the irregular purchase patterns typical of flight bookings. The Travel Flexibility product places Etraveli in a narrower but expanding category. With regulators in the EU and UK maintaining or tightening consumer rights around flight disruption, airlines face commercial pressure to package flexibility as an upsell rather than absorb it as a liability. A decisioning layer that prices and distributes those options dynamically carries revenue-share potential that fraud tooling alone does not. Competitive positioning. Etraveli's structural advantage is captive transaction volume. The group processes flight bookings for Booking.com, Google Flights, Skyscanner and Kayak, and operates its own consumer OTA brands including Gotogate and Mytrip. That proprietary data estate underpins the machine learning claims in a way a pure-play vendor without comparable volume cannot easily replicate. However, the durability of that advantage depends on whether Precision can demonstrate model lift over general-purpose fraud tools to external clients who already have incumbent vendor relationships. Etraveli is backed by CVC Capital Partners and KKR. It employs more than 3,200 people across 11 offices and serves over 48 million travellers annually in more than 75 markets. The group did not indicate whether Precision is being positioned for a separate capital raise or eventual spin-out, nor whether the repositioning is accompanied by any change in headcount or cost structure within the division. AI level 1 of 5: written by Darlyn Ho; AI helped with tone, structure or wording; edited and signed off by Mark Walker, Editorial Director. What the levels mean

IT Press Releases

May 20th, 2025

The Top Fraud Prevention Software Vendors According to the FeaturedCustomers Spring 2025 Customer Success Report

Market Leaders - ClearSale, Forter, Kount, LexisNexis Risk Solutions, Ping Identity, Riskified, Sift, Signifyd, and Treasury Intelligence Solutions were given the highest "Market Leader" award.

Signifyd

Apr 22nd, 2025

Shopify chargeback guarantee: how to approve more orders and boost revenue

The fact that Signifyd effortlessly integrates with Shopify, offers Shopify merchants a chargeback guarantee and scales limitlessly sealed the deal.

Brown Brothers Media

Feb 13th, 2025

Swap and Signifyd Partner to Empower Brands With Secure, Seamless Global Commerce

LONDON - (BUSINESS WIRE) - Swap, the e-commerce operating system (OS) that consolidates global operations within one platform for e-commerce brands, today announced a strategic partnership with Signifyd, a leader in fraud and abuse prevention.

KevTom Consulting

Nov 24th, 2024

Connecting worlds: crafting digital strategies at the intersection of human and AI

When Kevin Boyd joined Signifyd as a consultant in 2017, he was struck not only by the company's unusual business model but also by its open, optimistic, and collaborative culture.