Remotely

Global remote software engineer placement platform

Technical Support

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in PhilippinesA$1.5k /mo

About the Job

Requirements

2 to 5+ years of experience in technical support or information technology service roles.
Strong analytical and problem-solving skills.
Ability to explain technical solutions in simple, understandable terms.
Experience using ticketing systems, help desk tools, or customer relationship management platforms.
Familiarity with common operating systems, web applications, and troubleshooting methods.
Excellent written and spoken English communication skills.
Patience, empathy, and strong attention to detail.
Ability to work independently and manage multiple cases simultaneously.
Reliable and stable internet connection.
Ability to work full-time in line with the client's preferred time zone.
Consistent, clear communication with the client and team.
Timely and accurate handling of support tickets and documentation.
Professionalism and commitment to customer satisfaction.
Adherence to data security, privacy standards, and internal protocols.

Responsibilities

Respond to technical inquiries via email, chat, or phone.
Troubleshoot and diagnose software, hardware, or platform issues.
Guide users through step-by-step solutions in a clear and user-friendly manner.
Escalate complex issues to senior technical teams as required.
Document tickets, resolutions, and ongoing concerns in support systems.
Assist with product testing, bug reporting, and identifying recurring issues.
Maintain up-to-date knowledge of product features, updates, and known issues.
Provide customer service and ensure user satisfaction.

Technical Support

Remotely · Philippines (Remote) · Full-time · Posted 2026-10-15

Salary: Up to AUD 1,500

Workplace: remote

Department: Customer Service & Support

Description

Job Title: Technical Support
Job Type: Full-Time (Remote)
Compensation: Up to AUD 1,500/month (based on experience and qualifications)
Work Schedule: Full-time
Experience: 2-5+ years

Who We Are

At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.

Role Overview

The Technical Support professional will be responsible for assisting users with product, software, or system related concerns across multiple communication channels. This role requires someone who is tech savvy, patient, and able to troubleshoot issues with clarity and precision. You will help ensure smooth customer and user experiences by providing timely solutions, documenting issues, and escalating complex matters when needed.

Key Responsibilities

Respond to technical inquiries via email, chat, or phone
Troubleshoot and diagnose software, hardware, or platform issues
Guide users through step by step solutions in a clear and user friendly manner
Escalate complex issues to senior technical teams as required
Document tickets, resolutions, and ongoing concerns in support systems
Assist with product testing, bug reporting, and identifying recurring issues
Maintain up to date knowledge of product features, updates, and known issues
Provide exceptional customer service and ensure user satisfaction

Requirements

Qualifications & Skills:

2 to 5+ years of experience in technical support or IT service roles
Strong analytical and problem solving skills
Ability to explain technical solutions in simple, understandable terms
Experience using ticketing systems, help desk tools, or CRM platforms
Familiarity with common operating systems, web applications, and troubleshooting methods
Excellent communication skills in both written and spoken English
Patience, empathy, and strong attention to detail
Ability to work independently and manage multiple cases simultaneously

Work Arrangement & Expectations:

Remote role with a reliable and stable internet connection
Full-time schedule in line with the client’s preferred time zone
Consistent, clear communication with the client and team
Timely and accurate handling of all support tickets and documentation
High level of professionalism and commitment to customer satisfaction
Adherence to data security, privacy standards, and internal protocols

Apply

Apply at Remotely

About the Company

Remotely

Global remote software engineer placement platform

Remotely connects vetted mid-to-senior software engineers worldwide with long-term, full-time remote roles at high-growth US startups. Its engineers join an exclusive network, build a detailed profile with a specialist, and are personally matched with companies or can browse opportunities, with interview prep and scheduling provided. Employers gain access to a curated pool of full-stack, front-end, back-end, data, mobile, DevOps, and QA talent, and Remotely charges a flat fee per placement that is independent of the engineer’s pay, while developers work for free. Its goal is to make remote hiring easier and more scalable by leveraging distributed engineering experience to support long-term growth for engineers and startups.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Toronto, Canada
Founded: Not listed

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