Customer Success Account Manager

Job Description:

Job Title:  Customer Success Account Manager

Location: Remote | USA, Canada
Reports to: Director, Customer Success

Employment Type: Full-time

This is a new vacancy

About the Role:

This is a support role that includes research, record-keeping, and data analysis. It directly contributes to achieving J.D. Power sales goals by providing the information and documentation to support our clients. Key success factors for this position include an analytical, problem-solving mindset; competence with spreadsheet and database software; a strong aptitude for working with complex numbers; and strong people and communication skills. The ideal candidate is a fast learner and logical thinker with exceptional attention to detail and accuracy while meeting tight timelines.

In this role, you will:

• Support Account Executives to optimize client relationships
• Contact clients to verbally communicate necessary changes
• Researching and standardizing account records and documentation
• Responsible for resolving issues affecting billing with the client and/or vendors and escalating issues as appropriate
• Responsible for setting and managing own priorities to contribute to team goals and meeting monthly deadlines
• Responsible for following existing processes, but also contributing to assessing and documenting processes as needed for continuous improvement and in response to the client’s changing needs
• Adherence to corporate policies and procedures
• Perform other duties as assigned

Required Qualifications:

• Minimum 1 year of customer service experience
• Analytical and problem-solving mind
• Strong people and communication skills
• Fast learner and logical thinker with exceptional attention to detail

• Highly organized and detail-oriented, and able to perform duties with a high level of accuracy

• Sense of urgency and goal-oriented

• Able to work independently with minimal direction while also collaborating with other teams

• Must be self-motivated and results-driven with a strong work ethic

• Excellent customer service orientation

• Proficient use of Excel, Microsoft Teams, and Salesforce

• Must be able to work in a fast-paced environment and adapt to the company’s changing needs

 Compensation and Benefits

This position has a starting salary range of $55,000 – 65,000 USD or $50,000 - $55,000 CAD per year. The range represents what we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits. Benefits vary by country and employment status.

Why Join JD Power

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.

·       We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.

·       We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.

·       We make things easy. We turn complexity into clarity so teams can act faster and with confidence.

·       We get it done. We focus on execution, accountability, and results.

·       We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.

Equal Opportunity & Accommodations

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

JD Power is committed to providing reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs under applicable local laws. Please contact [email protected] for accommodation request.

Data Privacy

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.  

Applications

Candidates must be legally authorized to work in the country where employment is offered. JD Power does not provide employment sponsorship for this position.

This position is posted exclusively on https://www.jdpower.com/business/careers and select trusted job boards such as LinkedIn or Indeed. All official communication comes from email addresses ending in @jdpower.com or @jdpa.com. We will never ask for payment, equipment purchases, or upfront fees. We may take additional steps to verify candidate information to protect the integrity of our recruitment process.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.