Lead Technical Writer

Job Summary

The Lead Technical Writer is responsible for leading the Manila Technical Documentation team in the development, review, and maintenance of technical documentation for Cold Chain, Healthcare, and Food Service products. This role combines technical writing expertise, project coordination, content quality assurance, and team leadership to ensure the timely delivery of accurate, user-friendly, and brand-compliant documentation. The position serves as a key liaison between Manila-based documentation resources and U.S.-based engineering, product management, and technical documentation stakeholders.

As a Lead Technical Writer, You Will:

• Support Kennesaw Engineering, Cooper-Atkins Healthcare, and Food Service Groups with technical writing initiatives and content development for technical documents related to Cold Chain products.
• Lead and coordinate Manila-based technical documentation projects, ensuring deliverables are completed on schedule and aligned with business priorities.
• Review, edit, and approve documentation produced by junior technical writers prior to submission to the Technical Documentation Manager in the United States.
• Manage and track documentation activities using Monday.com project boards and support project planning, prioritization, and status reporting.
• Prepare, develop, update, and maintain technical documentation including:
  • User Guides and User Manuals
  • Product Data Sheets
  • Technical Bulletins
  • Quick Installation Guides
  • Online Help Content
  • Release Notes
  • Firmware Documentation
  • Product Instructional Materials
• Create and modify technical illustrations, diagrams, schematics, wiring diagrams, screenshots, and other visual aids to improve content usability and comprehension.
• Collaborate closely with Product Managers, Product Experts, Engineers, Quality Teams, and Technical Documentation leadership to gather, validate, and organize technical information.
• Ensure all technical documents comply with Copeland branding, style guides, documentation standards, and industry best practices.
• Perform document version control, file management, and document archival activities.
• Upload and maintain technical documents, firmware files, and related content on company websites, repositories, and content management systems.
• Support documentation publishing activities and ensure content accuracy across digital platforms.
• Generate and report documentation metrics, project updates, and team performance indicators to Manila leadership as required.
• Identify opportunities to improve documentation processes, workflows, templates, and standards to increase efficiency and document quality.
• Mentor, coach, and provide technical guidance to junior documentation team members.
• Participate in cross-functional meetings, project reviews, Manila office initiatives, and continuous improvement activities.
• Support compliance, quality, and regulatory documentation requirements, as applicable.

Required Qualifications

• Bachelor's degree in Technical Communication, Engineering, Information Technology, English, Communications, or a related field.
• 5+ years of technical writing experience, preferably in engineering, industrial, manufacturing, healthcare devices, electronics, refrigeration, HVAC, or related technical industries.
• Demonstrated experience leading technical documentation projects and reviewing the work of other technical writers.
• Strong ability to interpret engineering drawings, technical specifications, product requirements, and system documentation.
• Excellent written, verbal, and interpersonal communication skills in English.
• Strong attention to detail and commitment to producing accurate and high-quality documentation.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience working in a global and cross-functional environment.

Preferred Qualifications

• Experience supporting Cold Chain, Food Service, Healthcare, HVAC, Refrigeration, or Industrial Automation products.
• Experience creating wiring diagrams, technical illustrations, and engineering documentation.
• Familiarity with content management systems, controlled documentation environments, and document lifecycle processes.
• Experience working with Agile, project management, or product development teams.

Software Tools and Skills Requirements

• Adobe FrameMaker
• Adobe Illustrator
• Adobe InDesign
• SharePoint
• GitHub (TortoiseGit and GitHub Desktop)
• Aprimo
• Monday.com
• Teamcenter
• Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Adobe Acrobat Pro

Key Competencies

• Technical Writing & Editing
• Content Development
• Project Coordination
• Documentation Quality Assurance
• Leadership & Mentoring
• Stakeholder Management
• Process Improvement
• Information Organization
• Problem Solving
• Attention to Detail
• Time Management
• Collaboration & Communication